Monginis Cake Shop — sold a spoilt cake

I have to agree to the above. I too have faced an issue with monginis. I had made an online order for a cake form hyderabad to be delivered to a friend in Bangalore on the 2nd of December 2010. Before placing the order, I called up their mumbai head office to confirm if the delivery would be made on my desired date and time between 2PM and 3PM. The concerned person - Sona Acharya, assured that the delivery would be made as per request and asked me to go ahead and place an online order. After placing the order, I also received an email from Sona Acharya of Monginis, that the order would be delivered on the day requested (2nd December) and at the time requested(between 2PM and 3PM). On the day of delivery, when I did not receive my friends call (thanking me for the cake) I got a little suspicious and called up the mumbai office to confirm delivery. To my shock, Sona Acharya said that the delivery was meant for the next day. I angrily reminded her that she had sent me an email confirming that the delivery would be made on my desired date. She said she would inquire at the bangalore office and get back to me. I waited anxiously but received no call from her. I then frantically called her back but she wouldn't lift my call. I then called up another number at the mumbai office and explained the situation. The person there said she would inquire and call me back. After 15 mins, she did call back and said that the delivery boy was on his way and that he would make the delivery in the next 15 mins. After about an hr. when the delivery was still not made, I called up their office again...I even asked for a refund if the delivery was not made...but to no avail. Sona Acharya never got in touch with me again, nor was I able to speak to her when I called up their office. Everytime another member would take the call and I had to explain the situation all over again.----There are a dozen companies out there that offer online cake delivery service but I chose Monginis thinking that their brand name would ensure safe delivery. But that was not the case.---It clearly shows that Indian companies are still not worthy enough for a customer's trust. They just cant deliver. I lost 800 rupees on a cake that was never delivered and several more rupees on all the STD calls I made.