Monginis. Net — Non Delivery of Half Order

Address:

Khordha, Odisha

On 12th Mar'13, I had ordered the below items from www.monginis.net. bearing order No. WEB-85044 for my sister's birthday, to be delivered in Kolkatta. Items were,

1) Dutch Chocolate Cake (With Egg) - Rs. 500.00
2) Striped Candles & Server - Rs. 50.00.
3) A Birthday Surprise! (Card) - Rs. 85.00, Order Subtotal - Rs. 635.00, Shipping Charges - Rs. 100.00

On 25th Mar'13 the order was delivered but only with No.1 item, i.e. Dutch Chocolate Cake, item no. 2 & 3 were not delivered that amounts to Rs 135/-. I asked them the reason for no delivery, and they say recipient refused to accept the candles and card. I reconfirmed from my sister regarding the delivery and she said only cakes were delivered. When I asked the monginis team about the same, they straight refuse to accept that it was not delivered along with 1st order, but was refused by the recipient. I even asked them to take up the case with the concerned courier, that there might have been a mistake on their end to which they are stating refusal of accepting order, but they refuse to take it any further.

I fail to understand, why would anyone just accept half the order and refuse to take the candles & card. Secondly, even if the same has happened, they should had taken an acknowledgement that they are refusing to accept., which is very much in practice with most of the couriers.

I am dissatisfied with their approach to my complain and proving me wrong without any sufficient proof. Also attaching, the proof they are giving me, where in I am not able to make out anything.

Although Rs 135 is not a big amount, but the refusal of monginis.net to my complain has forced me to write here.