[Resolved]  Morphy Richards Induction Cooker — Not providing service within guarantee period

Address:Jharkhand

I have Morphy Richards' Induction cooker model Chef Xpress 200. Purchased 7 months ago. last month it went dead. I sent it for service to my retailer. about a month has been passed but till now no service has been provided.
My retailer told me that service centre is neither receiving his call nor visiting his shop.

Since the time i purchased it i am facing a lot of problems regarding this product.

Customer care toll free no. is also unresponsive.

Plz. help me get my appliance serviced or replaced because it is within guarantee period of 2 years.

looking forward.

With regards.

My Contact No. [protected]
Time of contact: 9 to 12 morning
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Aug 13, 2020
Complaint marked as Resolved 
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3rd grade service.
Currently the import of Morphy Richards products is owned and marketed by BAJAJ ELECTRICALS LTD. and which is responsible for the service of such products.

Although I tried Customer Care Toll free no. of both Morphy Richards, India as well as Bajaj Electricals Ltd. But none of them respond i.e., no one received the call.

My retailer called the service authority at Ranchi, Jharkhand. He told that he would come and check the issue. but about a month has passed and no response.

Both Bajaj Electricals Ltd. and Morphy Richards are idle and NON RESPONSIVE TO CUSTOMER CARE AND SATISFACTION. In fact they are giving trouble and only trouble to their valuable customers.
Dear Prakash,

We trust that your query has been resolved. In case of further queries, please feel free to write to us on [protected]@morphyrichardsindia.com.

Regards,
Team Morphy Richards

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