Motorola — RAZR V6 MAXX model phone failure for 3rd time in 6 months

i had buy a new Motorola Razr V6 mobile phone from Hotspot which is situted in Pacific Mall, kaushambhi, ghaziabab, uttar pradesh, india, an within one month there was a problem encountered in the mobile, the screen of the mobile was not working, so i drop my mobile phone at motorola service center which is situated in R.D.C, Raj Nagar, Ghaziabad, so they done was they kept my mobile for about more over 25 days and retured me on my complaint without resolving the complete issue of the mobile phone(they change only internal screen of the phone and the external screen was not changed), and when i complaint again and again they always made the excusses that parts are not available...and now another problem encountered of keypad still the service centre showing the same behaviour as they had done before...and one more thing i want to add that the staff of service centre is not behaving properly with the coustmors ...my mobile is still under waranty period...and i want my mobile to either repair as soon as possible or i want my full money back.

i bought a new motorazrv6 from hot spot jaipur with their care pack.in october 2008.in june my flap got loose and i went to hot spot service centre and they said the problem will b soted out but i have to leave my phone for 4-5 days.i left my cell there on 26 of june.they returned me my phone on 16 july with a replaced handset which was not mine at all. its screen ws distorted buttons not working properly and replaced the keypad with some chinese language written on it .when i argued the engr.at the servce centre he changed the buttons and keypad but still i was not satisfied bcoz iknew that was not my phone.now when i came back i found that phone was getting switched off whenever i typed something on it and its speakers were not working as well as the output was not clear. i called him again and he asked me to send the handset back for the repair.i left my cel again on 22nd of july now today is 1st of september and i have not recieved my handset yet.they earlier said it can not b repaaired but when i told them i will b going to consumer court they said they will talk to their seniors after some time he told me that we will sort ur problem in the next ten days now it has already been 8 days today.i dont no hat to do if the problem will still persist.my handset is entirely damaged by the engr.at service centre.kindly advice what to do ?