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[Resolved]  Motorola Mobility — display problem with motorola one power

My cousine had a motorola one power, recently the display is broken. He repaired the phone in an authorized motorola cervice centre neraby. They charged about 7000 rupees for the display and said its original. But aftre the use of 2 moths, the display gone black but the phone is still in working condition. So he reach the service center again and diagnose the phone. Then the technician saids that the display ic of the phone is damaged due to water vapour inside. Actually the phone is spill proof and he dosnt use it in rain or waater condetions. So the people in shop again asked for money to replace the ic.
In my point of view there may be a damage on the rubber material that keep the phone spill proof. It is crearly due to the bad treatment by the technician during display change. But they are not accepting the fact. So i want clear replay and solution. They forcing him to buy another new phone... Is it logical?
The phone is about one and half year old, diplay changed on 08/05/2019
And the adress of the cervice center is
Techno service
Autherized multi brand service center
Valiakkalil jn. Near grand center mall
Muvattupuzha
Email:[protected]@gmail.com

So we are waiting for the valuable replay from motorola
Complaint marked as Resolved 2019-11-04 04:59:14

Complaint Status


[Sep 16, 2019] Motorola Mobility customer support has been notified about the posted complaint.
Verified Support
Motorola Mobility Customer Care's response Oct 04, 2019
Hi sujith123456

We'd like to get more information about your issue. Please email us your phone IMEI number and detailed description of what happened to [protected]@motorola.com

Thanks
Motorola Support
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

My name is vijay kant shukla, i owned moto e4 plus, today on dated 10.03.20 the phone get exploid very badly, the phone kept idle on table it just start burning this incident is very dangerous, either give me a new moto e4 plus or i need a compensation for my phone
so kindly take my complaint serious

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