Motorola Mobility Complaints & Reviews

I bought a Motorola mobile mode1 w181 from Essar Telecom Retail LTD on 7/11/2008
but the mobile has network problem from the third day of purchase.

the mobile was depositted 2 times at service center ReggingTon service center, Master canteen, top floor
of panjab national bank.

but they are returing me with the same condition.
i want to register a consumer case.



my address is
shubhakanta panda
2nd hostel
vanivihar
utkal univ.
bhubaneswar

Since my purchase on 15th July 2008, my MotoRAZR V6 MAXX model mobile phone has failed three times. I have already finished servicing it twice and for the third time that it has failed, i do not wish to service it anymore. None of the keys work on the phone. That is the problem. The phone, upon being serviced, works for a few weeks and then again, the problem repeats. Each time i contact customer care, they ask me to contact the service center which repaired it. Since motorola does not own its service centers and since Redington and other players do the after-sales service, Motorola does not care, having got the money. Redington does not care because it is not their product and since they dont get money as the phone is under warranty.
Please help a betrayed customer.
Thanks and regards
Prana

Hi All,

I bought this useless phone called Motorola Yuva A810, 3 months back and from the day I bought it this useless phone is acting cranky...The following r the complaints which exists in my Motorola Yuva A810.

1.)Battery goes low automatically wit out even me touching the phone.
2.)Gets hanged every now and then...
3.)Phone memory contacts vanish all off a sudden,
4.)Memory card slots stop working all of sudden..
5.)There is some sound which comes frm the mobile when I am on a call and that sound literally makes me deaf...
6.)Low quality material has been used...

Overall in simple words its a utter useless phone..I dnt knw y does a Brand name lik Motorola produce such phones which is nt the worth money paid...Motorola by producing such phones is just spoiling its repute...

I lost my mobile handset at around 8.45 PM on[protected].The model is MOTOROLA C 168.
Month of manufacture: 08/2006
Model: SA2686A
IMEI: [protected]
I request to block my mobile Instrument so that It can not be further used by inserting other Sim Card.
I will be thankfull to you for your promt action.A lso please let me Know through mail that the instrument has been blocked.
Thanks,

Dear Sir/Madam,
My Mobile had a speaker phone problem i gave to Redington Coimbatore Motorola Authorized service center on 27-11-08. still i am getting my phone daily i am visiting to their office. daily i am wasting my time my bike fuel etc... but no solution yet...

we are going for redington because of autorized service...!????

this s my third information to your company:
i requested for an assistance
I lost my mobile description below: IMEI No.:[protected]

Mr. AMERESH RANJAN SARAN ( ADVOCATE)
SARAN VILLA, NEAR BJP OFFICE, J.C.MALLICK ROAD HIRAPUR, DHANBAD, JHARKHAND -826001
Contact Number: 91-[protected] ( Mr.R.B.SARAN - MY FATHER)
my current contact no. Delhi No. [protected]

91-[protected] ( Self no newly revived one)
Phone model: Motorala L6-GSM 900/1800/1900
Make: motorola L6
Last used No.: [protected]
contact for communication: [protected]@yahoo.co.in
Missed date: 20/07/2008
IMEI No.:[protected]
DJ no:SA3291AT[protected]
FLEX OPT: T675LW
ATO ITEM: SA3291A-6880
MSN: E17WGR2QDP

Sir,
I recieved an sms informing me that i have won 500000POUND in the MOTOROLA mobile award in UK on the date 12 OCTOBER 2008. please let me know how much true is this.Here is the copy of sms
Your mobile # has won 500000 pounds in the 2008 MOTOROLA mobile draw . To claim, contact...

I am impressed with lot of features available at affordable price but unable to use any feature due to fear of heavy battery consumptions. I make four to five phone-receive five phones /receive three four messages and sending two to three messages and bettery get totaly consumed. I switch off my phone between 9.30pm tp 7.30am even then after six hours one bar disappear then after another three hour second bar get disapper and then after half an hour entire battery get drained and phone gets switched off. I had charged my battery for fully four to five hours for first two days. Now charge for three and half hours. (Time required to get phone battery fully charged. I make four to five phone-receive five phones /receive three four messages and sending two to three messages and bettery get totaly consumed. I can not think to listen FM radio or music player nor I can even think to write a single note. Not to mention to use camera or web surfing which is absolutely not possible due to heavy consumption of battery. Please come with immediate solution so as battery can have a normal life of two to three days for simple use of call and SMS. If phone is left ideal without any use battery get drained after ten to twelve hours. My dealer gave me best service firstly by replacing new battery and then he replaced the handset even this problem is faced. Now I am seriously thinking to sell this phone by discounted cost and suffer heavy loss. I hope my bettery problem get solved and I can enjoy all best features of this phone. Please reply.

Hello Everyone,

My Motorola handset was stolen from Andheri Station, on 26th Nov 2008. I immediately registered a complaint in Andheri Police Station and also blocked my SIM card by calling my service provider(Airtel). But when I requested motorola people to block my handset using IMEI no, I got a response that only my service provider can block my cell phone and hence they cant help me anymore. Then I requested my service provider to lock my phone, but the also responded the same way saying that only motorola can block my handset. Now I am in a very confusing situation. Pls find any solution for the problem, as neither Motorola nor Airtel is helping me in this.

I have requested several times customer care to give settings from my mobile([protected])but till date they havent provided it yet.also my gprs not activated

Sent to moriola india on 07/06/2008

This is w.r.t.mobile model w220 I have purchased from M/s Univercell against inv.no.5358 dt.14/10.07.

The mobile display is not proper hence I visited your authorised service centre ' Ucom Tech.Rajajinagar on 06/06/08 12:45 p.m.with the bill copy & warranty card and Mr.Murthy.

I have been told that the display is internally damaged & can't be replaced under warrany & will be chargeable Rs.1300/-.

It is required to note that there is no external damage & the problem is inherrent and occured without any damage/accident.Hence it has to be repaired free of cost.

Evenwithout any inspection the mobile has been returned to me and when I ask for inspection report / can't be done under warranty report, the people have argued and retain my warrant card & copy of bill.I have been told that now I dare complain about & get the mobile repair.Fortunately I still have original bill copy with me.

This treatment left left bad impression about Motorola & its service.

I was using nokia model for last 5 years and served welll.It was really big mistake to go in for motorola model whose casings could not protect its internal parts even in warranty period & its people could not maintain the motorola name in high spirit.

I hope that my handset will be repaired under warranty free of cost & the bad impression will be removed.

It was not ABOUT the money but the way it has been handled & treated has left me in no option to get some feedback from you so that I can decide future course of action for this run away attitude.


Rahul Kulkarni

i took a new mobile zn5 for rs.16000 on 30/10/08 and started facing problems from day 2 of hanging slow processing... uneffective volume n vibration mode n also the headset automatic deduction at last i gave it on 13/11/08
they told me that they will be contacting me in half n hr.
but they dint than when i called them they said we have to send it to delhi n it will be come back within 4-5 days but after 6 days when i called them they said there sysyem is not working so they wont be able to tell the current situation of my set and told me they will contact me within half n hr n will tell me the current position of my handset but they din't
but on 18th nov 08 i.e. today when i called them mr. kaushik some head of their told me that it will tak4-5 days more when i asked why he just slammed (disconnected) the phone and dint picked up again...
the service and the service people are not happening and after wasting my 16k's i dont think i would be takin any handset o[censored]r company nor will be advising others.
there is no sense of responsiblity customers comes and shout on ur office people but they just dont give a llok to it.
a customer was telling me his memory card was taken by the office people and a lady was shoting as on of the office persons out their used her mobile.
no body told me that the handset can only be changed within 7 days whicjh should be a responsiblity of a store.
i believe i should file a suit against this happening

I have purcase Moto-ROKR E6, intially it was finds good by 13 month later (exactly one month after warrantly period), the mobile start giving problem, initially it started with sliding switch-i replaced slididng switch(Rs.300/-), later display brigtness dimmed and battary is discharging very rapidly, at worst i standby for 2 hour and it will switch off, so i approached Service center, there demanding Rs.2000 for dispaly and Rs.600 for Battary, totally it costing me Rs.2900/- with in one 13 months of purchase.. this mobile is really useless for me, which is getting switched off with in 2 hr,

When i purchased MotoROKR it was Rs.14500/-(one year back Aug'08), now it is Rs.8900/-, it has reduce nearly 3/4th so no one offering for good resale value.

Pls repair my mobile, and give it good condition.

Rgds

V Balaji

worst service station . i gave my motorola E6 for touchscreen problem on 21 October and i didnt get back til 10th november

i have no message in my phone memory but still my inbox shows message memory full.

I have purchase motorola L9 mobile handset before 9 months. that is in 1 year warranty but keypad is dammaged automaticaly.
as well as mic not working properly.
pls. give me solution

i have taken motokrzr k1 cellphone from univercell in chennai spencers branch...actually it was a out dated model...i bought it in the month of may...the second day onwards i got problem...till now it went four times for service...now totally it is not working...i spent neary 1500 on it extra for travelling and for calls for them...one time they taken for service for one month...i really suffered a lot...they dint gave me even a proper computer bill...they printed wrong imei number...finally they given manual bill...i had 4 service bill...what to do ...i want other mobile of same cost including my expenditure...

Unfortunatly i bought a Motorola Razr2 V8 mobile tih @gb of memory space on Jan 2008, the software got currupted so i went to the lajpat nagar service centre for its repair on 2nd July 2008 . I thought the phone will be repaired in just two days as it was just a software problem but the system of the service centre was not working fine so they sent the device to the main servise sentre as they told me and after about 2 weeks later i got an information that my phone in water logged and it was out of serive but there is a sticker inside the device which turns red if the device is water logged but it was still white so there was no chance of its getting water logged so they repaired it but they put billions of scratches on the body of it so i had to fight with them for it now the condition is that it has been a month my phone is in very bad condition and the outer touch keys dont work and the screen has lots of scratches and nobody not even the head office is cooperating nor the service centre and nobody pick's up the phone and i feel like throwing the phone on the wall, they are providing such a bad service which is like pathetic

1. My client has purchased one Motorola W375 Model Handset after being allured by your different advertisements. The Handset details is Serial No. E73AHW2J27, IMEI No. [protected].

2. My client used the said handset after the purchase and all of a sudden the set did not work for the said reasons so, the set was given for service to you and you issue a customer job sheet vide No. 949 in the month of July, 2008.

3. The set was required more than one month to be repaired and lastly my client received the set, but the said set became out of order again the very next day.

4. Due to my client’s pre-occupation the said set was given for repairing couple of days later to you again on 17.9.2008 vide job sheet No. 1412.

5. My client repeatedly visited your goodself office for collection of the repaired handset but, your staff in return said the set could not be repaired as the model is out of order and it is a defective model for better accept Rs. 1, 000/- in lieu of the said handset. It seems that the said handset is a defective one as it always gives problem and my client is unable to use the set for the purpose my client had purchased and is frustrated in purchasing the said set.

6. My client refused to accept the said offer as the said handset is within the warranty period and it is the utmost obligation on the part of the Company and service provider to do the needful. The company is at liberty to provide with a new handset or equivalent to the said model amount in cash in lieu of the said handset.

I have purchased a Moto Razr V8 handset on 7-Sep-08 from Aakash Electronics (Noida, Sector - 18) and it had a one year warranty. On 1-Oct-08 my handset stopped working (within 25 days of purchase). I have purchased this handset for Rs. 12, 500 and its a very big amount for me. I gave my faulty set to AMBE Electronics (Its a Motorola Authorised Service Centre in Sector - 18, Noida) on 9-Oct-08 for repair and i was comitted by them that they will return back my handset within 10 days. Its 12 days now and i have not got any revert from them. Upon my giving a call to them, they said that they will require a copy of my bill against which i have purchased the handset (which they could have taken when i went there for giving my faulty handset as i was carrying my bill that time as well) and if i want to complaint then i need to call Motorola Customer Care Centre. I am trying to call Motorola Service Centre since morning but the no is continuously going busy. I am higly dissapointed with this Moto Razr V8 handset and also with the services of Motorola.

I WANT MY MONEY (Rs. 12, 500) BACK and will suggest others also not to go for Motorola handsets at all.