Motorola Handset — Handset not get repaired after due date

This mail is in context to my Motorola Motoming handset(A-1200), which i
had handed over to their autorize service centre Redignton India Pvt.Ltd (Jaipur) on 12th of february 2009 for repair my compalint Work order is JA/MO/08/11869, but i still didnt get it repaired.

It was said that it would take 5-7 days to get repaired but and as i called them last week i get to know that it will take more 4-5days(till Monday) and they are not sure for that too(i have to call before come). Its wedenesday today date 4th march09 and its about 20days, but they still need 4-5days more.

I am really upset and dissappointed with the services, the guys over there can be so irresponsible and the services would be so ridiculous i never thought, people overthere didnt pick up the phone even. I had beared lot of problem due to this, it was my mistake that i had handed over them my phone, i am really very angry with the services, this is a kind of mental herrasment, everytime i have to call for long because phone shows busy but as it rings the guys not even try to pick the phone, i had sent my brother personally 3-4 times but asusal all in vain.

If anyone can help me