[Resolved]  Motorola Mobile — Defective phone

Address:

Ghaziabad, Uttar Pradesh

Sir/madam,
I had puchased Motorola defy mini on 16th july2012, from MOBILE ZONE (Savitri market, NOIDA sector-18). Since then I have encountered some minor problems like phone hanging, slow audio(volume), slow processing etc. but one day i switched it off and and after many attempts it did not get on. I then submit it to the nearby service center (satyam communication, J-34, SECTOR-18, NOIDA) on 14th aug.2012. They retuned the handset after 1 hour by saying that they have updated the software.. Minutes after receiving the handset I observed a new problem .my second sim got some functional problem and the phone gets on and off automatically.i visited on 18 the aug 2012 ,then They returned the phone and said the probl;em is solved. And told me that their was some software problem in the phone. even then the problem still persists then i have to submitted the phone with them with a assurance that it will be done ok with next two working days,I even lounge a complaint in motorola care number i.e.[protected]. getting no answer from any source
I don't think this people have enough technical knowledge about phone repairing neither do I have time.. I now not only want my handset to be replaced but also compensation from them. my work is toatally depend on phone and i suffered a lot..
I would also like to mention here that each visit costs me Rs. 70/-because of distane and i called from PCO. I am really mentally harrased and frustated.
Thanx for reading such a long letter. Kindly acknowledge. And would like thank you, you people are doing a great job. Keep the good the work going.
Gaurav Bahl
[protected] , [protected]