[Resolved]  Motorola Mobile Krzr K1 — extensive damage to mobile during repair by Authorised Service Center

I gave my mobile for repairs to Nagashree Communications, Shop No. 208, Mahendra Arcade, K.R.R. Road, Karangalpady, Mangalore-575002; Cell: [protected], [protected]. I was given an estimate that the keypad, motherboard and screen had to be replaced and I would be charged Rs. 2200.00 for the above. When I went to take the repaired phone, one Mr. Praveen and a lady at the above mentioned service centre, gave me a used handset (which was not mine)with a broken front panel. They asked me to come another day to get the front panel changed. Upon insisting that my original phone be returned to me, they gave me my handset, but its front panel, too, was broken during repairs. My complaint is that: 1. Why was my handset replaced with another one without my permission. 2. Why was the motherboard, Keypad and screen not changed in my handset? 3. is there no responsibility of the service centre towards the product's safety? Upon insisting on these questions, a RACIST remark was made against me by the lady and abusive words were used by her. No senior employee was available although just a few moments before, Praveen had been speaking to his senior detailing my case to him on phone. When i tried to contact him, all his four phone numbers were switched off. His name is Mahesh and he belongs to the following office: Shop No. 6, 1st floor, Narahari Complex, Kalsanka, Udupi-576102. Cell: [protected], [protected].