Motorola Model Z6 Generic — Poor Customer Service

My Mobile Model Z6 Generic, was given for repair at Vikas Marg, New Delhi Motorola service centre for some display related problem (work order number VK/MO/09/02464 dated 22/08/2009).

The stafff there is totally inefficient and I fail to understand how they work. I would request company personnel to visit the service centre and see the situtation with their own eyes. A five minute job takes at least one hour to finish.

Just take my case how poorly they handled our case :

My wife checked with them if above mobile was repaired at least 2-3 times last week also (although they had committed to give it back by maximum 26th August). Today (2nd Sept, 2009), finally she was told that she can come and collect the mobile. But when she reached there after travelling 20 KM, she was told that it is still not repaired and they need to send it once again to HO and they gave a new work order number work order number VK/MO/09/02651.

This type of attitude is totally unprofessional.