Motorola Motorokr E - 8 — reimbursement/ replacement of faulty handset

Dear sir/madam

This is to inform you that I have bought Motorola motorokr E-8 on 14th 09/ 2008 from RPG CELLUCOM INDIA (P) LTD, Vikas Puri, Delhi, India. Initially the side lock was malfunctioning for which I gave it for repair at REDINGTON (INDIA) LIMITED, S-3 GREEN PARK EXTN, NEW DELHI, INDIA. The phone was returned, being regained after 2 months. In the interim no replacement phone was given, neither was I was informed of the status inspite of repeated calls. Following this the phone shut down completely within 4 days of repair. I again gave it for repair on 12/03/09 (work order number of REDINGTON (INDIA) LIMITED is 16100) . I was assured that new handset will be given in lieu of failure to repair the phone. Following this, I did not receive any call neither were my calls answered.
In April (2009) I finally managed to get them only to learn that nothing had been done. I was again assured of service. I also called the Motorola center and spoke to Mr Mridul and was given a complaint number[protected].
In June (2009) I again called them to find out that my phone is in a working state and I have been asked to collect it.
The entire process has taken almost a year (bought the phone on 14/09/08) and I am thoroughly disgusted with the lack of professionalism in such a bigger company. Moreover, I bought the phone which was the latest model of Motorola my first phone of Motorola but, it has always been out of order and under repair.
I had sent a similar mail to their customer care who replied that I should collect the phone from repair as it has been repaired.
Now it’s an obsolete model. Moreover, it had been under repair for almost the whole period (almost a year) and now its warranty is about to finish. Since this set has given problem throughout, there is high probability of malfunctioning again, and now warranty is also over. I may have to pay for its repair in future, which I don’t want to.

As of now I am not at all happy with the services of the phone (Motorola) and the repairing agency REDINGTON (INDIA) LIMITED (as they never inform correct situation of phone repair and faults in phone). Further, this agency had always kept me in state of confusion about whether I am getting the new phone or the same is getting repaired. Further, I have mailed their customer service number of times, now they are not replying to my mails and are not taking any action towards it.
I would be obliged if you would kindly look into the matter and arrange for reimbursement of the money that I paid for the phone and my stress.
Thanking you

Dr Sumira

Unit serial number of customer receipt form: [protected] (IMEI NO.)