Motorola Mobility Complaints & Reviews

IMEI NO. NOT REGISTRED

I have purchased Motorola Z6 Black from M/s Hotspot Retail Pvt.ltd, Shop No G-1, Gopinath Marg, G.G.Tower, New Colony, Jaipur - 302001 and Cash Invoice no.[protected] dated 20/01/2008. This IMEI Number of the set is 355556/01/021746/3. My Customer ID is [protected] on Bill Copy.

Now the service provider Airtel says:That the above IMEI Number is not valid.No service provider will give service to your mobile phone set after 29/11/2009 as per directive from government. Please look into the complaint and register the IMEI Number of this set.
Thanking you in anticipation.

Yours
Amit Sinha
22, Shyam Vihar, Drunpuri Road,
200 Ft Byepass, Ajmer Road,
Near Gati Courier,
Jaipur. 302024
INDIA
Contact No : [protected]
[protected]

Incl : Photo Copy of Cash Invoice

Hello,

I bought a motorola mobile, razr2(v8) from big razr outlet in pune around 1 and a half year back with proper bill and all.
For last few days, i am getting message from my telecom vendor(Airtel) that my phone has invalid imei. i am wondering how could a motorola phone has invalid imei.
My imei number is - [protected], which i have verified reflects my phone.

Could you please let me know, in such a scenario whom i should drag to consumer court. I am facing lots of trouble because of this as the phone has stopped working from today.

-A.

Dear Sir

This is to inform you that i have purchased Motorola Motorokr E8 on 28th of September , but within 15 days it is troubling me like anything, the Problem is software , and phone got automated switched off, i have handed over the phone to the Motorola care on 31st October with the assurance of getting the case resolved by 18th November, i had asked for the change of Handset since the set is only 1 months of Purchase, but despite of that they assured me that the case will be resolved up to your expectation by 18th Nov, i got the repaired set inspite of the new one, and the set which i recieved on 19th was patheitic as the Processing time is extremely slow , i feel that i am sitting on a internet ,given a command and waiting for the processor to process on the command, the repaired set is actually worst, since already 20 days taken for the repair and value to communication is invaluable.
Purchase Date : 28/09/09
IMEI Number : [protected]
TIN No. : [protected]
Mototola Care : Money Communications
Sec 27 Noida Ph. [protected]
Work Order No. : YC/ MO/ 09/ 00891

I hope lodging a complaint with consumer forum will help me sorting the case soon, as its a painful journey through out repairing a handset .

Regards
Samir Jaiswal
Mob. ([protected])

R/s
I have purchased a new mobile phone (MOTOROLA E6) containing IMEI No. [protected] last year and go for extended warrenty for one year by paying Rs. 1,200/- to HOT SPOT MOBILE CARE, SECTOR 14, GURGAON. Now when I feel some problem in the hand set I subimitted it to HOT SPOT, SECTOR 14, GURGAON on 06-Oct.-2009 vide Job Sheet No. 2720/014 Dt. 06/10/09. My problem is that I have not received my set till date and an when I make a call I get a new date by saying your phone is under process. I have received so many dates i,e 15 Oct., 20 Oct., 25 Oct., 29 Oct, 01 Nov., 05 Nov., 10 Nov and 13 Nov. 2009.

And when I make a call and as usal I get a New Date TUESDAY i,e 17 Nov. 2009.
Regarding this I send so many mail to [protected]@hotspot.co.in and phone calls on[protected] but there is no positive response from that side.

Please do the needful.

I am attaching a copy of Job Sheet for your reference.

sir
i shakti pal has brought motorola mobile model E685 in september month from rcm bazar gurdaspur. it was not working from the first day when i insert power sim ( 1300 min STD free for 6 months ) . the owner did not give any risponse .please give us better suggestion where we go to unlock this mobile phone. please also give us nearest service center phone no.

thanking you
yours faithfully
shaktipal
pohne no: [protected] vill. nangal farida, p.o.-taragarh
teh. pathankot , distt. gurdaspur
punjab . pin 143534

Purchased a motorola rokr z-6 from electro world G-1,Ground floor,Savitri market, Sector-18, Noida -201301,
Vide bill no.3684 dated-1 Aug 2007. As per set and cash memo IMEI Number of the set is[protected]. Now the service provider Airtel says:That the above IMEI Number is not valid.No service provider will give service to your mobile phone set after 12/11/2009 as per directive from government. Please look into the complaint and register the IMEI Number of this set.
Thanking you in anticipation.
Yours
Syed Nafees Haider Zaidi
C-251B Sector-19 Noida
Gautambudh Nagar-201301
India

This is to bring your kind notice that i have submitted my Motorola mobile-Z 6, IMEI No-[protected] on 16/10/09 at your authorised service Center at Chandigarh i.e. Redington India Limited, SCO-5, sec 20,D Chandigarh. My work order No-CH/MO/09/05874.Scanned job sheet is also attached for your reference. The service center officials has informed me that there is problem in mother board so they have to sent my phone to Delhi. Moreover in the above mentioned service center no one is bothered to pick your call either you call 1000 times but you yourself has to visit the service center then you can get the updated status regarding your phone.

Further i would like to inform you that i called your service center at Delhi, No[protected] where i have lodged my complain and received the complain No[protected], then onwards i have done so many follow-ups as per the below mentioned details:


Name of CCE Follow up date Time Commitment Made
Mr Harsh 21/10/09 11:30 Problem will be resolved in 36 hrs
Mr Shailesh 24/10/09 11:15 Problem will be resolved in next 24 hrs
Mr Ravi Sabbarwal 25/10/09 17:40 Problem will be resolved in next 24 hrs
Mr Mridul 26/10/10 18:10 Problem will be resolved in next 24 hrs
Mr Deependra 28/10/09 18:30 Collect my handset from service center as on 03/10/09
Me Deepak 3/11/2009 11:30 Collect my handset from service center as on 06/10/09


I don't expect this kind of service from the brand such as Motorola, this is very first experience with Motorola company and the experience is so bitter that i will never recommend any of my family members neither my friends to buy any new motorola product/mobile phones.

Further i would like to bring your kind notice that i have purchased the phone as on 18/05/09 and in 5 months i have visited your service center thrice for 4-5 different problems which arises in the mobile phone every now and then.

Pls do the needful on urgent basis and let me know the exact date when i am going to get my phone back.

I HAVE TAKEN ONE MOBILE FROM E8 MOTOROLA HOTSPOT SHOPE IN JALANDHAR,SPICE RETAIL LTD.SHOPE NO=11,94/3,MILAP ROAD,CENTRAL TOWN,JALANDHAR,PUNJAB,PH NO =[protected],56,57,TIN NO. [protected],BOOK NO. 29,SERIAL NO. 1427,DATE 17/09/09,AT 9PM, RS, 9800/, I HAVE CONFORM BY ANOTHER SHOP THE COST OF THIS MOBILE IS LESS OF THIS DATE, SECOND ISSUE IS THE FORT OF THIS MOBILE IS VERY SMALL, MY EYE SIDE IS WEAK,SO THAT I CANNOT READ PROPERLY, THE SAME TIME NEXT DAY MORNING AGAIN I WILL GO TO THAT SHOPE I WILL EXPLAIN MY PROBLE BUT THEY NOT UNDERSTAND, NOW YOU SAID ME WHAT TO DO,

OTHERWISE I WILL WRITE TO MOTOROLA COMPANY HEAD OR HOTSPOT HEAD THIS COPMPLANE.


GURMEET SINGH
[protected]

Hi,

I have lost my mobile - So, please block the #.
My mobile # is [protected]

Regards,

Saravanan

In the scheme we should have get the phone motorola Q8 but we have recieved the motorola E8
we have brought a labtop(compaq presario)and there was a scheme that we have to pay Rs.3999 and we will recieve a motorola smart phone Q8 and after 4months we have recieve a other phone that is motorola E8. so kindly change our phone from Motorola E8 to Q8
I will be very thankfull to you
please reply

To,
The manager
respected sir,

i beg to inform you that i am the student of m.m.m engg college gorakhpur doing b-tech from there and i live in lucknow,purchased the mobile on 5/12/2008 and it is not working properly inspite of many reminders they are not repairing it and giving escuses,even my mobile is in warranty period also.Because of some financial problem i am not able to purchase a new mobile.
So plz sir its a kind request to take a serious action against them.so that i can get a new mobile or my money back.
thanking you,
your's obiediently,
shashi prakash verma

Respected Sir,

I purchased a Compaq Laptop (model no CQ 40) IN JUNE.There is a scheme in purchasing of Compaq laptop ,I can also get a Motorola mobile Q8 ,but I have to made a demand draft of rupees 3999 to get this mobile. I purchased Compaq laptop in june and I also made and sent a demand draft of rupees 3999 for the Motorola mobile Q8. Mobile is deleviered on my home address in august. But after 3 days Motorola moto Q8 have some problems.Its not charging at all and does not store anything in memory.My motorola moto Q8 EMI NO- [protected], MSN- E10KIL246M .

I go to the gurgaon Motorola authorized office, address : M-47,ground floor, old DLF colony, sector-14,gurgaon ,pin -122002. .and I tell all the problems I m facing using in this Motorola moto Q8 mobile. They assured me that with in 3-4 days they repair it.When after 2 week I got my mobile back its still not working propery,it has same problem of not charging and memory. Second time also I face same problem. Third time when I go there ,they show me many same motorola moto Q8 scheme mobile ,all has same problems.all are defected piece mobile are there ,all are related of that Compaq laptop scheme.Four times I gave my mobile in repairing in Motorola authourised center. The engeeneir named SERVGUR , personal mobile no of servgur [protected],E-Mail id [protected]@redington.co.in,)give me assurance that they will change the chip of my mobile and it will not give u any complaints further.
But When Today they give my mobile to me and said its working propery now. But when I came back to my room and checked my mobile I found the same problem.

SIR , all I want is that they have to give me full money of motorola moto Q8 back to me or otherwise change my Motorola Q8 mobile with a new model.

Please take some actions soon.

Thanking u,

Name-Ashutosh Gupta

Address- House no:1705,Patram Nagar
Gali no:11,Narwana
Distt:Jind,Pin-126116

Mobile no:-[protected]
[protected]

Motorola moto Q8 EMI NO- [protected],
MSN - E10KIL246M

I have purchased Motorola E6, from last month it is having problems in vibrator and speaker. The phone is still in warrenty period. When I approched nearest service center, they denied to repair it and allegated me, that I tampered with the phone. There is no evidence of phone tampering found in the mobile phone by the service center and they denied to write this thing in the letter issued by them to me.
There are other customers of motorola along with me in the service center. The owner of the center has denied at least 3 cases in front of me and refused to provide service to them as well.

The phone warrenty will be over next month. Need the solution at the earliest.

Name of service center- Bell 'N' Tell Tele Services.
Shop No.10 Padmavati Complex,
Nr. Neptune Mall, Mulund (west)
Mumbai- 400080

I have bought a Motorola EM30 on 26-June-09 from S.H.Mumtazuddin Times (P) Ltd (Kolkata).
Withinn 1 month it was not working and the set was completely dead.
I spoke to the shop manager as I bought the product on their recomendation( I wanted to buy
a Nokia phone, but somehow a salesman in that shop convinced me for the mentioned product,
basically it was a misselling by the shop), but they refused me of proving any kind of help.

I spoke to the Motorola customercare, that the phone was dead within 1 month of purchase,
they asked me to submit the phone in a service centre in C.R. Avenue, Kolkata. I submitted
the set in the service centre on 8-Aug-09, they told they would take 2 weeks as they need
to send the set to Chennai for RF Boad replacement. Atlast they returened the set after
1.5 moths on 19-Sep-09 thats too after lodging a complain with Motorola Service Centre. In
the meanwhile i had to visit thet service centre altest 5 times to check whether my phone
has come from Chennai or not, half of the time they don't even bother to receive the call.

Finally after I got the delivery of the phone on 19-Sep-09, just after 1 week ie, from
24-Sep-09 the phone is again not working, its showing some error message.
Again I spoke to the customer care for money refund or replacement of the model. They
said I have to again go to the service centre.

Within 3 moths of purchasing the set I hardly could use the set for 1 moths. Please advise.

sir
this is to inform u that i have buied motoQ8 from banglore on 13 aug 2009 whose imei no is[protected] ,from the day of my purchase after 2-3 days mobile starts hanging and i was unable to connect and it is not showing any type of incoming and outgoing calls so i took my mobile to motorola service centre where it was identified as motherboard problem and mobile should be send to delhi for 20 days so please suggeest me what should i do b/c i can not work without mobile for 20 days so please provide me a new handset.

thank u
prateek

I am Ganesh using motorola c168 , from last 2 day i face some problems in my cell, it shows the Error messae of Not Subscribe while making the outgoing call & call was ended

so please tell us the solution for that

I purchased a motorlola mobile A810 last year but with with in a year i have to take my mobile trice in customer care . Now the position is that if i TOUCH the screen they not give me feedbackk...
mean the touch screen not working properly...
plz do something for me...

Dear Regional Manager,
MOTOROLA.

Sub: Replacement of NEW INSIDE PANEL/PROPER SERVICE.

I have bought MOTOTOLA MOBILE MODEL OF MOTOROKR.E6GSM , V.TIN.[protected]V CSTIN [protected]C ON 04/04/08 BILL NO B/164.
FROM DEALER OF ALFA 5/6 DADI HOUSE IRLA MUMBAI). Sent to vishakapatnam, ANDHRAPRADESH. Since it was using memory reader not properly installed,and after 3 months audio function had got broblem. . We have complained about the same to the dealer and my person had visited your customer service centre 2 times on 31/02/09 and 31/03/09. at VISHAKHAPATNAM Customer service centre at SHREE SAI TECHNOLIGIES KUPPILI APPATRMENTS OPP ANUPAMA HOTEL, SAGAM/SARATH CINEMAS,
DWARAKA NAGAR, VISHAKHA PATNAM PHONE NO of 0891 326377and
they have confirmed to replace the new panel. And with in warranty time they had demanded more than Rs 1000/-.
Its not important for money, but I wanted to notify and enquire you for exact incident what happened at your customer service centre.
If the company /management is aware of delay at lower higherchy, its okay,
If not, I may request the concern authorities/management to take action against those who are causing significant damage to the benefits of the company.

I am very over-enthusiastic to motorola products, and in my home more than 50% home products belongs to motorola.

After such wonder ful experience I had determined , i will not buy any motorola product, it was the first experience, I have been mentally harassed by and customer care.

I would request you to kindly replace new panel/ proper service or else I have to go Consumer Court for complaning about the same.



Thanks & Regards,
Bhagya laxmi Yavvari
[protected].
[protected].

DEAR SIR / MADAM


1. THE ABOVE PHONE WAS PURCHASED FOR RS 8000/ ON 06 JUN 2009 ie JUST TWO MONTHS BACK .THIS PHONE GOT WET IN THE RAIN WHICH WAS LYING IN THE POCKET OF MY SON WHILE DRIVING THE BULLET MOTORCYCLE . IMMEDIATELY THE PHONE WAS SECURED IN THE BAG TO AVOID GETTING IT WET.HOWEVER THE PHONE STOPPED WORKING . ON GIVING IT FOR REPAIRS THE SERVICE CENTRE IS INSISTING THAT IT IS NOT IN THE WARRANTY . SINCE THE PHONE HAS NOT BEEN MIS-USED IT MUST BE REPAIRED UNDER THE WARRANTY . IT IS SUCH AN EXPENSIVE SET . WHAT GOOD IS IT IN CASE IT GETS WET AT THE DROP OF A FEW DROPLETS OF RAIN AND STOPS WORKING . THIS AMOUNTS TO THE COMPANY MAKING SUB STANDARD SETS . THE COMPANY IS THUS RESPONSIBLE FOR CAUSING FINANCIAL LOSS AS WELL AS UNNECESSARY MENTAL HARASSMENT TO THE GENERAL PUBLIC.

2. I REQUEST THAT THE REPAIRS MUST BE CARRIED OUT FREE OF COST , IT BEING UNDER THE LIABILITY OF WARRANTY.

3. PLEASE FIND ENCLOSED MY COMMUNICATION WITH THE COMPANY SINCE THEY ARE REFUSING TO COVER THE SET UNDER THE WARRANTY.



COL S C GULATI




rediff.com



Help | Feedback



Logout





Welcome suregulati,
Take me to the new Rediffmail

Upgrade to Rediffmail Plus




Inbox

Write Mail

Address Book

Folders


• Trash

• Junk Mail | Empty

My Settings

Rediff Calendar




Media Folders



Get mails anywhere!
Through SMS | GPRS

Email alerts on mobile

Send SMS

Activate POP3





Inbox : Read Mail [ Back to Inbox ]

Printable Format | Show full Headers Prev | Next



Move to folder...Sent MailDraftsJunkTrashuser_templates




From:
"Motorola India" <[protected]@mailwc.custhelp.com> | Add to Address book |This is spam



To: [protected]@rediffmail.com


Subject: THE ABOVE PHONE WAS PURCHASED FOR RS 8000/ ON 06 JUN 2009 ie JUST TWO MONTHS ... [Incident:[protected]]


Date: Mon, 07 Sep 2009 13:44:14 IST


Note: To help protect your privacy, images from this message have been blocked.View images | What is this?








Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it within the next 20 days.

Thank you for allowing us to be of service to you.


Subject
THE ABOVE PHONE WAS PURCHASED FOR RS 8000/ ON 06 JUN 2009 ie JUST TWO MONTHS ...

Discussion Thread
Response (Ray V.) 07/09/2009 06.16 PM
Dear Mr. Suresh,

Thank you for writing us at Motorola Customer Care.

With reference to your mail regarding MOTOROKR EM30, we would like to inform you that as per the update received from our service department, your handset is water damaged for which you need to pay the charges to get it repaired from our authorized service centre, as it will not cover under warranty according to the Motorola Policy.

For any other information, you may also contact us on our Helpline:
[protected]toll free from MTNL/BSNL)
- or -
[City code] +[protected]local charges apply)

Warm Regards,
Ray V.
Motorola Customer Care - India
________________________________________________________________________________...⇄
In case you require further assistance, pls contact us by clicking here You may update your incident at https://motorola-global-en-aus.custhelp.com/cgi-bin/motorola_global_en_aus.cfg/p...⇄


SMS- For Menu: Send MOTO to 56070
* For nearest MOTOSTORE: Send MOTOSTORE < pincode > to 56070
* for nearest dealer: Send MOTODLR < pincode > to 56070
* For Handset MRP: Send MOTOPRICE <Model number> to 56070
* For nearest service center: Send MOTOSC <pincode> to 56070
Customer (Entered by Ray V.) 07/09/2009 06.16 PM
DEAR MR RAY

NO BODY HAS GOT IN TOUCH WITH ME SO FAR AND I AM STILL WAITING FOR THE POSITIVE RESPONSE .

REGARDS AND BEST WISHES .


YOURS SINCERELY

COL S C GULATI
Customer (SURESH GULATI) 04/09/2009 11.13 AM


==================== text File Attachment ====================
Attachment 1.html, 9484 bytes, added to incident










Move to folder...Sent MailDraftsJunkTrashuser_templates



Prev | Next









Copyright © 2009 Rediff.com India Limited. All rights reserved.
Disclaimer | Privacy Policy









Dear Mr. Suresh,

Thank you for providing us required information.

With reference to your mail regarding MOTOROKR EM30, we would like to inform you that your case has been forwarded to Service Department and they will get in touch with you within 48 hours.

We apologize for the inconvenience caused.

Warm Regards,
Ray V.
Motorola Customer Care - India
________________________________________________________________________________...⇄
In case you require further assistance, pls contact us by clicking here You may update your incident at https://motorola-global-en-aus.custhelp.com/cgi-bin/motorola_global_en_aus.cfg/p...⇄


SMS- For Menu: Send MOTO to 56070
* For nearest MOTOSTORE: Send MOTOSTORE < pincode > to 56070
* for nearest dealer: Send MOTODLR < pincode > to 56070
* For Handset MRP: Send MOTOPRICE <Model number> to 56070
* For nearest service center: Send MOTOSC <pincode> to 56070
Customer (SURESH GULATI) 30/08/2009 06.58 PM
DEAR MR RAY

PLEASE REFER TO YOUR QUERRY.THANK YOU FOR SUCH A PROMPT RESPONSE .

DETAILS ARE AS FOLLOWS :-

1. NAME OF SERVICE CENTRE :- KHURANA BROTHERS
UG -7D,JAINA TOWER 1
NEAR SATYAM DISTRICT CENTRE
JANAK PURI - 110058
TEL [protected]/[protected]

2. WORK ORDER NO - NK/MO/09/02004 DATED 25 AUG 09.

3. MY TELE NO[protected]LAND LINE PREFERRED)
[protected] (MOB)

THANKING YOU ONCE AGAIN AND WITH BEST WISHES .

YOURS SINCERELY

COL S C GULATI


On Fri, 28 Aug 2009 15:32:20 +0530 wrote








Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it within the next 20 days.

Thank you for allowing us to be of service to you.




Subject
THE ABOVE PHONE WAS PURCHASED FOR RS 8000/ ON 06 JUN 2009 ie JUST TWO MONTHS ...

Discussion Thread
Response (Ray V.)28/08/2009 08.04 PM
Dear Mr. Suresh,

Thank you for writing us at Motorola Customer Care.

With reference to your mail regarding MOTOROKR EM30, we request you to please provide us following details so that we can assist you further in this matter:

1. Name and address of the service centre you have contacted
2. Job Sheet or Work Order number issued by the service centre
3. Your contact number

Warm Regards,
Ray V.
Motorola Customer Care - India
________________________________________________________________________________...⇄
In case you require further assistance, pls contact us by clicking here You may update your incident at https://motorola-global-en-aus.custhelp.com/cgi-bin/motorola_global_en_aus.cfg/p...⇄


SMS- For Menu: Send MOTO to 56070
* For nearest MOTOSTORE: Send MOTOSTORE pincode to 56070
* for nearest dealer: Send MOTODLR pincode to 56070
* For Handset MRP: Send MOTOPRICE to 56070
* For nearest service center: Send MOTOSC to
56070
Customer (SURESH GULATI)28/08/2009 07.15 PM
THE ABOVE PHONE WAS PURCHASED FOR RS 8000/ ON 06 JUN 2009 ie JUST TWO MONTHS BACK .THIS PHONE GOT WET IN THE RAIN WHICH WAS LYING IN THE POCKET OF MY SON WHILE DRIVING THE BULLET MOTORCYCLE . IMMEDIATELY THE PHONE WAS SECURED IN THE BAG TO AVOID GETTING IT WET.HOWEVER THE PHONE STOPPED WORKING . ON GIVING IT FOR REPAIRS THE SERVICE CENTRE IS INSISTING THAT IT IS NOT IN THE WARRANTY . SINCE THE PHONE HAS NOT BEEN MIS-USED IT MUST BE REPAIRED UNDER THE WARRANTY . IT IS SUCH AN EXPENSIVE SET . WHAT GOOD IS IT
IN CASE IT GETS WET AT THE DROP OF A FEW DROPLETS OF RAIN AND STOPS WORKING .

I REQUEST THAT THE REPAIRS MUST BE CARRIED OUT FREE OF COST , IT BEING UNDER THE LIABILITY OF WARRANTY.







(http://sigads.rediff.com/RealMedia/ads/click_nx.ads/www.rediffmail.com/signatur...⇄
Customer (SURESH GULATI) 30/08/2009 05.58 PM
DEAR MR RAY

PLEAE REFER TO YOUR QUERRY.

PLEASE FIND BELOW THE DETAILS AS DESIRED :-


1. NAME OF THE CUSTOMER CARE CENTRE -KHURANA BROTHERS

UG-7D, JAINA TOWER-1

NEAR SATYAM DISTRICT CENTRE

JANAK PURI-110058

TELE-[protected]/[protected]

2. WORK ORDER NO - NK/MO/09/02004 DATED 25 AUG 09



3. MY CONTACT NO[protected]LANDLINE PREFERRED

[protected] (MOB)

WITH WARM REGARDS AND BEST WISHES .

YOURS SINCERELY

COL S C GULATI

On Fri, 28 Aug 2009 15:32:20 +0530 wrote








Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it within the next 20 days.

Thank you for allowing us to be of service to you.




Subject
THE ABOVE PHONE WAS PURCHASED FOR RS 8000/ ON 06 JUN 2009 ie JUST TWO MONTHS ...

Discussion Thread
Response (Ray V.)28/08/2009 08.04 PM
Dear Mr. Suresh,

Thank you for writing us at Motorola Customer Care.

With reference to your mail regarding MOTOROKR EM30, we request you to please provide us following details so that we can assist you further in this matter:

1. Name and address of the service centre you have contacted
2. Job Sheet or Work Order number issued by the service centre
3. Your contact number

Warm Regards,
Ray V.
Motorola Customer Care - India
________________________________________________________________________________...⇄
In case you require further assistance, pls contact us by clicking here You may update your incident at https://motorola-global-en-aus.custhelp.com/cgi-bin/motorola_global_en_aus.cfg/p...⇄


SMS- For Menu: Send MOTO to 56070
* For nearest MOTOSTORE: Send MOTOSTORE pincode to 56070
* for nearest dealer: Send MOTODLR pincode to 56070
* For Handset MRP: Send MOTOPRICE to 56070
* For nearest service center: Send MOTOSC to
56070
Customer (SURESH GULATI)28/08/2009 07.15 PM
THE ABOVE PHONE WAS PURCHASED FOR RS 8000/ ON 06 JUN 2009 ie JUST TWO MONTHS BACK .THIS PHONE GOT WET IN THE RAIN WHICH WAS LYING IN THE POCKET OF MY SON WHILE DRIVING THE BULLET MOTORCYCLE . IMMEDIATELY THE PHONE WAS SECURED IN THE BAG TO AVOID GETTING IT WET.HOWEVER THE PHONE STOPPED WORKING . ON GIVING IT FOR REPAIRS THE SERVICE CENTRE IS INSISTING THAT IT IS NOT IN THE WARRANTY . SINCE THE PHONE HAS NOT BEEN MIS-USED IT MUST BE REPAIRED UNDER THE WARRANTY . IT IS SUCH AN EXPENSIVE SET . WHAT GOOD IS IT
IN CASE IT GETS WET AT THE DROP OF A FEW DROPLETS OF RAIN AND STOPS WORKING .

I REQUEST THAT THE REPAIRS MUST BE CARRIED OUT FREE OF COST , IT BEING UNDER THE LIABILITY OF WARRANTY.







(http://sigads.rediff.com/RealMedia/ads/click_nx.ads/www.rediffmail.com/signatur...⇄










Move to folder...Sent MailDraftsJunkTrashuser_templates



Prev | Next

sir/madam
i got a mobile handset with imei no 355557/01/036380/2. i got a trouble of toch panel of the mobile not working with my hand set from the day i purchased it i got it repaired thrice from motorola care center now it is out of warrenty what should i do now the care center in faridabad says i can not be repaired if we do so this would be under payment basis what should i do.

anurodh.[protected]@gmail.com