[Resolved]  M/S SIMa Enterprise (Authorized Dealer of DishTV) — Complaint Against Sima Enterprise

Address:

North 24 Parganas, West Bengal

Hello Consumer Complaint Forum,

I have faced the following issue with M/S. Sima Enterprise, which is an authorized Dealer of Dishtv. I want the consumer forum also to be aware of it and requesting the forum to help me.

********Start of mail to Dishtv Customer Care********

Hello DishTV Customer care,

I am writing this mail on behalf of Mrs. Paramita Bhattacharya who is a DishTV connection holder (VC #: [protected]). She bought the connection from M/S Sima Enterprise, Address - 3A- Naya Patty Road, Ground Floor, Kolkata - 700055, Phone No :[protected]. She was not getting some of the Bengali channels today and gave a call to M/S Sima Enterprise. They replied very rudely to the old lady and said that they will not come today at any cost as they are busy. They did not even take the complaint and asked her to call tomorrow as they will take the complaint tomorrow only. They had taken more than Rs. 150 as AMC and no receipts were given back to her as well.

I, Hillol Mukherjee (Son-in-law of Mrs. Paramita Bhattacharya) then lodged a complaint against M/S Sima Enterprise in dishtv customer care through call. The complaint number is 55575166.

I then gave a call to M/S Sima Enterprise and told them about the complaint that I have lodged, expecting this time they will be active enough to take corrective actions but on the contrary they replied me that they just don't bother about any complaint as nothing will be happening to them.

Mrs. Paramita Bhattacharya sent an sms also to 57575 on the issue and received a call from the technical team. Surprisingly the person called did not know Bengali. He could speak only in Hindi and English.

Now I want following points to be cleared from your end:

How does an authorized dealer of Dishtv speaks to an aged customer in such rough and dirty language?
How does an authorized dealer of Dishtv say that in spite of the complaints nothing will be done against them? Do you want me to think that irrespective of repeated complaints no actions are taken against the dealers of Dishtv and all the customer oriented commitments given by Dishtv are fake?
If a call has been given from Dishtv technical team why doesn't a Bengali person gives a call to the customer? If there is a communication gap due to lack of knowledge in language then who should take corrective action; the customer or the service provider? Moreover don't you find it strange that not even a single technician of your company knows Bengali? Then why have you launched your business in Kolkata?
We are not at all happy with the service of Dishtv and don't even see and endeavor from your end to improve the same. Unlimited power has been given to the dealers and due that they have started behaving so badly with the customers, and they don't even consider the age of the person as well. There is no control of the Dishtv over the dealers as well.

I have already recharged my account for 2 months so I will have to continue with the service for coming 2 months. After that I will be shifting to Tata Sky as I could see the customers of Tata Sky are very happy with their service and behavior. If the Dishtv people have any small amount of zeal to serve customer better then I want strong actions to be taken by the authority or else I would suggest Dishtv to stop earning business through fooling people.
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Warm regards,
Hillol Mukherjee
On behalf of Mrs. Paramita Bhattacharya.

********End of mail to Dishtv Customer Care********