[Resolved] Mts — Billing

inderjit_143

from Mumbai, Maharashtra

Address:

Nashik, Maharashtra

I was committed very good speed of around 1MBPS from my housing location in Nashik. I paid for the device and selected one of the pre-paid plans.. The sales executive showered with good words about MTS and its speed.. And the speed was tested at office location which was quite ok as per the 1MBPS plan.. I had asked them repeatively what about the feasibility from my home location which is 5KMS away from my office.. The sales person told it should be fine and i finally sign-up. And it was shocking to know the speed i received at my home was nothing. Infact i was not even able to browse a single site not even able to download emails. It reminded me about old days modem type of internet speed. I was left trotting in between and there was no customer support and not even a single technician came to my location for any kind of testing or assistance. So in short there was no customer support and finally i decided to cancel the services.

I went to office and they started delaying the procedure and finally generated another month bill which i have not even used. Then again in next month they raised another bill making it total 2 months bill for 1200 Rs.. I had decided not to pay a single penny for such a crappy service.

Now they are sending me SMS to pay the bill and threatening for legal actions. Please let me know what options i have to handle this situation ?

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Aug 13, 2020

Complaint marked as Resolved

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Comments

ABDULLAH.I.SURA

RESPECTED SIR,
401/A, MEGHDOOT TOWER, HYDRI CHOWK MIRA RD(E).

I ABDULLAH IFTIKHAR SURA HAVE PURCHASE MTS DATA BROADBAND FOR INTERNET
SERVICE ON 26TH JULY 2011. ITS A POST PAID CONNECTION & MY PLAN IS
799RS UNLIMITED AT WHICH I WILL GET 6 GB UNLIMITED AT TOP SPEED OF 3.1
MB & AFTER 6GB THE SPEED OF INTERNET WILL BE 124KB, BUT NO EXTRA
CHARGE FOR DOWNLOADING. AFTER PURCHASING ON 26TH JULY 2011 MY ACCOUNT
GOT ACTIVATED ON 27TH JULY 2011. ON 31ST JULY I GOT A MESSAGE THAT MY
BILL IS PANDING ON MY COMPUTER SCREEN BY MTS. AS A SINCER COSTUMER I
MAKE A CALL ON 1ST AUGUST TO MTS CALL CENTRE THAT I HAVE GOT MESSAGE
THAT MY BILL IS PENDING I HAVE HARDLY USE FOR 4 DAYS THE PERSON FROM
CALL CENTRE ENSURE ME THAT YOUR SCEME IS UNLIMITED AND THAT THIS TYPE OF
MESSAGE WILL NOT HARM YOUR BILLING CYCLE. THAN AGAIN I GOT MESSAGE ON
4TH AUGUST 2011 THAT THE BILL IS DUE AND MAKE A PARTPAYMENT OTHER WISE
YOUR SERVICE WILL DISCONNECT. I GOT SCARED & I AGAIN MAKE A CALL TO
THEM ON 4TH AUGUST 2011 THAT WHAT EXACT PLAN THEY HAVE START FOR ME
AGAIN THEY ENSURE ME THAT YOUR PLAN IS 799 UNLIMITED NOT TO WORRY ITS A
TECHNICAL ERROR, ON 5TH AUGUST 2011 I GOT A CALL ON MY CELL PHONE AT
NEAR 4:00PM CLOCK SAYING I AM CALLING FROM MTS & YOU HAVE TO MAKE
PARTPAYMENT OTHERWISE MY DATA CARD SERVICE WILL BE DISCONNECTED. AS
THAT TIME I WAS IN CLASS I TOLD HIM TO CALL LATER. ON 7TH AUGUST 2011
SUNDAY AT MORNING 10:30 AM IT COME TO MY KNOWLEDGE THAT MY INTERNET
SERVICE IS BLOCKED. MY DATA CARD CONNECTION HAS BEEN DISCONNECTED, SO I
AGAIN CALL AT CALL CENTRE ON 10 AUGUST 2011 AT THAT TIME.
THIS TIME THEY WHERE NOT READY TO LISTEN TO ME AT ALL THEY WHERE ASKING
ME TO MAKE A PART PAYMENT OF 500RS AS MY BILL IS 820RS SOME THING FOR 4
DAYS OF JULY WHICH I HAVE USED THEY ARE SAYING. AFTER WASTING NEARLY AN
HOUR ABOUT 50RUPEES OF RIFILL I AT LAST GIVE UP AND ASK ADDRESS OF MTS
GALLERY TO TALK FACE TO FACE. ON 7 AUGUST 2011 SUNDAY AT 12:00PM I WANT
TO MTS GALLERY MIRA RD(EAST) THERE I GOT GOOD RESPONSE AND SATISFACTORY WORDS FROM THE
HEAD OF GALLERY. HE SPEAK TO SOME LADY NAME KANCHAN HEAD OF DEPARTMENT
& ENSURE ME THAT AS THAT DAY WAS SUNDAY HE WILL TAKE A RESPECTIVE
ACTION ON MONDAY. NEXT DAY ON MONDAY I AGAIN WENT ON TO MTS GALLERY, HE
AGAIN REMARK THE SAME LADY ABOUT MY CASE. THEN HE ENSURE ME THAT MY
SERVICE WILL RESUME WITH IN 1-2 WORKING DAYS. THEN ON 9TH AUGUST I AGAIN
GOT A CALL AT 4:00 CLOCK NEAR FROM BILL DEPARTMENT THAT I HAVE TO MAKE
HALF PAYMENT TO RESUME MY SERVICE. SO I AGAIN WENT TO MTS GALLERY SAME PLACE AT 5:00 PM
HE AGAIN ENSURE ME THAT IT WAS TECHNICAL ERROR AND THAT MY SERVICE WILL RESUME IN 10 MIN
& BILL WILL BE REVERTED. AT 8:00 CLOCK I CHECK OUT MY SERVICE WAS RESUME, BUT THE BILLING
ERROR REMAINS THE SAME. AGAIN I GOT MESSAGE ON 11 AUGUST 2011 THAT YOUR FOUR DAY BILL IS
GENERATED. AS I WAS ENSURE BY MTS GALLERY GUY THAT MY BILL WILL ALSO BE REVERT WITHIN 3
WORKING DAYS I NEGLECT IT. ON 13 AUGUST AS I WAS FACING THE DISCONNECT PROBLEM FROM MTS.
I HAVE CALLED TO CALL CENTRE ABOUT CONNECTION PROBLEM & THAT TIME I SUDDENLY ASK ABOUT
MY BILL INFORMATION THE GAY INFORM ME THAT MY BILL FOR 4 DAY IS RUPEES 600 SOMETHING FOR
4 DAYS OF JULY AS PLAN IS ACTIVATED AFTER 1ST AUGUST & 799 PLAN IS NOT THE UNLIMITED ONE SO
I HAVE TO PAY 600 FOR THOSE 4DAYS & OTHER 700 FOR PLAN & EXTRA CHARGE FOR DOWNLOAD
WHICH IS WRONG IN MY POINT OF VIEW & ALSO LAW POINT OF VIEW