MTS / Sistema Shyam TeleServices [SSTL] Customer Care
Sistema Shyam TeleServices Ltd.
Customer satisfaction rating: 3%
Submit a Complaint
2389
COMPLAINTS

MTS / Sistema Shyam TeleServices [SSTL] Customer Care

Sistema Shyam TeleServices Ltd.

TwitterFacebookLinkedInGoogle+Youtube
Address
MTS Towers 334, Udyog Vihar, Phase-IV
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 12 4481 2500
(Corp. Office)
up
24
down
47

Mobile:
Mobile:
up
24
down
32

Fax:
Fax:
+91 91 3736 6366
+91 91 3716 6166
+91 12 1260 4656

Additional info
Contact Details

Registered Office

MTS Tower, 3, Amrapali Circle, Vaishali Nagar, Jaipur - 302021, Rajasthan

Delhi
Sistema Shyam TeleServices Limited, A-194, Phase – I, Okhla Industrial Area, New Delhi – 110020

Gujarat
Sistema Shyam TeleServices Limited, 3rd Floor, Block 'C' Office No. 2, The Acropolis Mall, Thaltej Cross Road, S.G. Highway, Ahmedabad - 380054

Karnataka
Sistema Shyam TeleServices Limited, Salarpuria Touchstone, No.15/3, Ground Floor, Outer Ring Road, Varthur Hobli, Bangalore - 5600103

Kerala
Sistema Shyam TeleServices Limited, "Ventura", 3rd & 4th Floor, NH 47 Bye Pass, Anchumana, Edappally, Cochin, Kerala - 682024

Kolkata
Sistema Shyam TeleServices Limited, PS Srijan Tech Park, 9th Floor, DN-52, Sector V, Salt Lake City, Kolkata, West Bengal – 700091

Rajasthan
Sistema Shyam TeleServices Limited, “Ventura”, 3, MTS Tower, Amrapali Circle, Vaishali Nagar, Jaipur, Rajasthan - 302021

Tamil Nadu
Sistema Shyam TeleServices Limited, AMBIT IT Park, 32 A & B, Industrical Estate, 2nd Floor, Ambattur, Chennai 600 058

Uttar Pradesh (West)
Sistema Shyam TeleServices Limited, 121 Mangal Pandey Nagar, Opposite Central Excise Office, Near CCS University, Meerut - 25005

West Bengal
Sistema Shyam TeleServices Limited, PS Srijan Tech Park, 9th Floor, DN-52, Sector V, Salt Lake City, Kolkata, West Bengal – 700091

View More Information...

Customer satisfaction rating
3%
Complaints
2389
Pending
217
Resolved
20
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

MTS / Sistema Shyam TeleServices [SSTL] related photos (336)

Complaints with pictures are more trusted and informative    View all

MTS / Sistema Shyam TeleServices [SSTL] Customer Care related pictures (336)

MTS / Sistema Shyam TeleServices [SSTL] Complaints & Reviews

Sort by:

MTS / Sistema Shyam TeleServices [SSTL] — False Postpaid Bill

 NaveeNeo on Feb 14, 2017
Dongle No: 8453343944

We have requested for deactivation since ages.

MTS is charging us for Data which we have'nt Used...

Now I am getting calls telling that legal actions will be taken against me.
I had requested for the deactivation since ages. Their Customer Care Executive told he would deactivate but dint do the same. Its not a mistake from my side and have not used a single byte after making this request.

Even after not using bill amount around 2300 is generated. This is pure form of cheating by MTS India....
Complaint comments  Read comments Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — Being charged even after de-activation submitted

 jude_cmplaints on Feb 10, 2017
Hi,

I have called up the MTS customer service to cancel my Post-Paid data connection. I was told that, I need to pay the outstanding dues first to submit de-activation request even though the normal process should be is to generate bill after de-activation is submitted - this is the first issue and they are doing this citing it is an internal process.

Next major scam, MTS is doing is they charge EXTRA 4 days saying the this is de-activation charges and the customer should pay it up front even to place the de-activation request. MTS is cheating all customers like this...
Complaint comments  Read comments Complaint category Telecommunications

MTS / Sistema Shyam TeleServices [SSTL] — Worst speed of mts mblaze data card

 Rajesh Guptha on Feb 9, 2017
DATA CARD NO - 8645937552

Hi I am Rajesh from Chennai. I am using the MTS MBLAZE DATA CARD for the last 2 years. Recently i am facing more issues in the data card. I have registered the complaint in customer care (COMPLAINT NO FEB/315) ON 03/02/2017. As on now Nobody contacted me from your team and surprisingly i am received the message from your team that complaint has been resolved. This is the worst support from your team and cheating the customers.

Please tell me the cancellation procedure for further process.

Registered email id - rajesh.mla@gmail.com
Complaint comments  Read comments Complaint category Entertainment and Recreation

MTS / Sistema Shyam TeleServices [SSTL] — Unexpected bill amount

 Sayantika Mandal on Feb 7, 2017
I got an unexpected bill of amount 1070 for the month of December 2016.During this month I hardly used the dongle. How come I got this much bill after that was not clear to me. I complained at the customer care more than once, however they kept me waiting only to say that its nothing that they could do. They were very rude also. Hence I have decided not to use mts connection any more. I believe there are better service providers in the market. Only suggestion if you want to increase your business kindly consider your customers first....
Complaint comments  Read comments Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — MTS mblaze data card

 himrock19@gmail.com on Feb 4, 2017
Hi team,
I am using my mts data card and no is 8104988866.
As I raised so many complaints regarding speed of my data card from 20th Jan and today finally enginner visited my site where I am using my data card. He yold me that it seems temporary breakdown in your site and it will take some days to resolve the issue.
But I have validity of this recharge for 28 days so I asked to extend my validity but they refused to do so and disconnect my call without satisfactionary resolution.
Adding more input, I checked the remaining data infront of enginner who has visited in the...
Complaint comments  Read comments Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — Settlement amount rs 1470/- paid by me according to full n final settlement Email came from MTS Datacard post paid

 kumkums on Feb 1, 2017
Dear Sir,
I used MTS post paid data-card for internet since 2015 & i paid bills on timely always & in september month 2016 I told customer care for withdrawing of internet service & finally on 3rd october 2016, a call from mts Company came to my number for full and final termination Email for termination of my data card services.They told me to pay Rs 1467/- as a full and final settlement amount for withdrawing services of data card & send NOC letter at my address in couple of days so i paid Rs 1470/- by paytm on 8th October 2016 as full and final payment.The tellecaller executives was...
Complaint comments  Read comments Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — Unethical and undue charges without ussage

 divsaj on Jan 31, 2017
We registered a complaint in MTS dated 6-10-2016 vis complaint number OCT/2541regarding connectivity issue on MTS DATA CARD, The MTScustomer care confirmed us that their services are not working properly so asked us to not use the data card and assured that no bill will be generated.but the bill was generated and sent to us for consecutive months(the card was not used).we have paid the bill but our number still not deactivated by MTS, the bills are wrongfully generated by company despite their assurance (call centre) so we want our money back and deactivate the data card and an apology by company...
Complaint comments  Read comments Complaint category Mobile Service Providers

MTS / Sistema Shyam TeleServices [SSTL] — Very worst approach while speaking with customer & Way customer handling collection agents of MTS

 senthil665 on Jan 28, 2017
Dear Sir
Due to the following reason's i didn't pay the MTS post paid bill for data connection. Please you answer me on behalf MTS

1.Very worst approach while speaking with customer

2.Very worst customer handling of MTS collection agents

3.Not said proper answer for my questions

4. There is no minimum of awareness and manners while speaking with customers

5. November 2016 only i used their connection

6. Due to my laptop repair i didn't used MTS post paid connection entire December month
Complaint comments  Read comments Complaint category Telecommunications

MTS / Sistema Shyam TeleServices [SSTL] — Illegal charging of monthly rent for the service 8641878185

 kb027709 on Jan 27, 2017
I have been using the above post paid (by force not by choice) service more than 1 year. Since then I have been frustrated of the service as within few days of the starting of the monthly slot( which starts from16th day) the net speed used to become so slow that I could use the network until the speed booster was requested by me in lieu of extra charge though I opted for sufficient high GB package. So I have been paying even in some months as high as Rs.1200/-(approx.). In the month of July 2016 I could hardly use the service for 5 to 6 days due to their tower fault. In spite I had to pay full months'...
Complaint comments  Read comments Complaint category Other

MTS / Sistema Shyam TeleServices [SSTL] — Unethical Behaviour

 kumar.7grey on Jan 25, 2017
Hi,

I was using MTS data card. with no 8925124177.
I want to discontinue my usage and i called them for deactivating my card. They told that i have outstanding amount and if i pay they will discontinue the service. i paid the outstanding amount. Again teh next month they generated bill. i also paid that and asked for discontinuation of service they agreed. the next month again they generated bill. i called customer care and asked once again. they told if you are paying outstanding amount i will deactivate. so this time i paid and asked mail confirmation. they sent mail and...
Complaint comments  Read comments Complaint category Mobile Service Providers

MTS / Sistema Shyam TeleServices [SSTL] — Fraud MTS service

 Armaan Negi on Jan 20, 2017
I have already close connection in 10/2012, I have their mail for disconnection but MTS was sending bill in random month bill till 2013, and now MTS is sending legal notice.

********************************************************************************... /> My mail to MTS customer care -

Hello Sir/Mam

I want closed my MTS DataCard Connection, My MTS number is 8432914037. and please adjust my security money to next bill duration,
If any further query please contact to my Email-Id ""tarun567@gmail.com

Reply mail - MTS customer...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

MTS / Sistema Shyam TeleServices [SSTL] — Speed and connectivity

 Mukul Khatri on Jan 20, 2017
Dear Mts
I had been complaining of Internet speed and connectivity from last 3 months but the response is all lousy and baseless. The technical team tell me all those useless technique like delete temp. File and reset the device instead of getting the speed and connectivity checked .when asked about the complaint no they don't response right, never got one even asked for it
Against of that when the bill due date comes near mine falls at 18th of every month they start calling you twice a day for bills deposit early in morning 9 or 10 am
I am done with you and will lodge a complaint...
Complaint comments  Read comments Complaint category Broadband

MTS / Sistema Shyam TeleServices [SSTL] — Third class network service by MTS and now making threatening calls

 bhushangupta on Jan 17, 2017
Regarding MTS MDN 8459649892 MTS was not providing promised services so I requested MTS for disconnect the service and stop using the service from august 2016 onwards. MTS didn't disconnect the services and keep charging for number of months. I paid once online from mts website but didn't give any instruction for auto-debit. MTS keep deduct money from my paytm/credit card account. Later when I came to know about this fraud I contact MTS then they disconnect the service and sends full and final of 778 rupees. Now due to fault at MTS side I already paid for 2 months and now they asking for another...
Complaint comments  Read comments Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — Harassed & abuse

 Meddy Sharma on Jan 14, 2017
Harassing me day by day and using the advocate name irshad ahmah mobile no 7827983287 and many times abuse me over the call kindly help me.they are asking the money 15000 to 20000.i have the connection of mts and my last bill is 1500/- i have close the connection due to worst services and the same day when i have sent email for close the connection they have stated to harassed and abuse me over the telephone.now i have decided to not to pay single penny to them.and every day they harassed me....
Complaint comments  Read comments Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — Fraud ICICI Credit Call

 Wuabalabadubdub on Jan 12, 2017
I received a call about a discount on my credit card.

they were asking all the details. even knowing that i should not give any details, i gave CVV which should not be shared, and while talking i had this feeling of a spam but him repeating my credit card details and pausing and confirming for mine answers.

i ended up blocking my card after the call was over and trueCaller showed the above mentioned Company Name.

Kindly take an action over this spam....
Complaint comments  Read comments Complaint category Credit Cards

MTS / Sistema Shyam TeleServices [SSTL] — Be careful - MTS is fraud company and activate VAS service and add false charges in your bill

 mts247 on Jan 9, 2017
Be careful - Mts is fraud company and activate VAS service after using its service after some period and add false charges in your bill, if you will not notice. When you complain about this false charges and refund, they do not deactivate the service and they ask to pay the bill. If you will not pay the bill the keep on adding false charge even they do not refund any charges. After sometime their customer care executive start threatening and after sometime from different number you will receive the call from they say to make the payment otherwise they will file a case and keep on threatening.
Complaint comments  Read comments Complaint category Telecommunications

MTS / Sistema Shyam TeleServices [SSTL] — Bill payment complaint

 Vaish001 on Jan 2, 2017
Hai my name is vaishakh i hav this mts data postpaid connection.ad i travel abroad i couldnt pay the mts bill for 2 months .later as it was dues a personnel called from mts and said today is last day to pay bill if you dont pay they will register a case against me. The also said as the bill is 2340 approximately ruppees .if i will pay it the day it self 340 ruppees will be exempted have to pay only 2000 .i paid the said amount and told them to disconnect the line.the complaint is they still give me bill of 340 rs and now they say they have registered a complaint in consumer court in delhi....
Complaint comments  Read comments Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — Mts Mblaze wrong Bill payment

 rrajanraj66 on Dec 30, 2016
I have purchased dongle from MTS Store. I had used last one year.One of the issue My Name (Initial) is wrongly entered and there are sent every month bill ..and many time complaint to customer care at the time i had paid every month correctly.there is no response..finally i complained zonal office.There take action for name correction.But after make the name correction.they are sent two bills for same month. at the same the dongle also more than 15 days not working. i had complaint many time to customer care and sent mail to nodal officer, customer care team.same problem..they are not given any...
Complaint comments  Read comments Complaint category Unauthorized charges

Mts — In spite, of payment made mts connections barred. No actions taken

 kvinodh28 on Dec 28, 2016
Hey there - i made an online payment on 17-dec-2016 for rs. 919/- (A sum of rupees nine hundred and nineteen only) for my mts data card# 8644921489. But i started receiving messages and calls stating that, i have not paid any amount but my account has been debited for the said amount.

Finally, i made 2 calls to toll free still it has not been resolved yet.in addition to - i have sent two reminders for which i am still waiting for my responses but my internet services is barred for non-payment.

Currently, i have sent an email and connected to one of the representatives...
Complaint comments  Read comments Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — Incorrect bill amount and incorrect information provided

 chokkalingam chokkalingam on Dec 26, 2016
I have been in call with 2 of your customer care agents today raising concern on my last bill amount.

Actually my datacard plan is 3GB@350RS. which would be 402 Rupees including taxes.

But i have received the bill amount of 583 rupees.

I have inquired the same with customer care agent of yourselves and he said the extra amount which is added up is due to the roaming charges.(he said there is two dates i.e 16/11/2016 and 15/12/2016 i gone outside of local coverage and used around 3.7 GB of data)

I was surprised to hear that, how come the...
Complaint comments  Read comments Complaint category Internet Services

Recently Discussed

(0 minutes ago)
Latestone.com
Watch break glass
(0 minutes ago)
Yatra.com
Poor services by yatra.com
(3 minutes ago)
Homeshop18
Missing product
(5 minutes ago)
Street Style Store
Product not shipped yet
(11 minutes ago)
Home Shop 18
Call about tata safari

Featured Complaints

www.bdomains.com