MTS / Sistema Shyam TeleServices [SSTL] Customer Care
Sistema Shyam TeleServices Ltd.
Customer satisfaction rating: 3%
Submit a Complaint
2376
COMPLAINTS

MTS / Sistema Shyam TeleServices [SSTL] Customer Care

Sistema Shyam TeleServices Ltd.

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Address
MTS Towers 334, Udyog Vihar, Phase-IV
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 12 4481 2500
(Corp. Office)
22
47

Mobile:
Mobile:
24
31

Fax:
Fax:
+91 91 3736 6366
+91 91 3716 6166
+91 12 1260 4656

Additional info
Contact Details

Registered Office

MTS Tower, 3, Amrapali Circle, Vaishali Nagar, Jaipur - 302021, Rajasthan

Delhi
Sistema Shyam TeleServices Limited, A-194, Phase – I, Okhla Industrial Area, New Delhi – 110020

Gujarat
Sistema Shyam TeleServices Limited, 3rd Floor, Block 'C' Office No. 2, The Acropolis Mall, Thaltej Cross Road, S.G. Highway, Ahmedabad - 380054

Karnataka
Sistema Shyam TeleServices Limited, Salarpuria Touchstone, No.15/3, Ground Floor, Outer Ring Road, Varthur Hobli, Bangalore - 5600103

Kerala
Sistema Shyam TeleServices Limited, "Ventura", 3rd & 4th Floor, NH 47 Bye Pass, Anchumana, Edappally, Cochin, Kerala - 682024

Kolkata
Sistema Shyam TeleServices Limited, PS Srijan Tech Park, 9th Floor, DN-52, Sector V, Salt Lake City, Kolkata, West Bengal – 700091

Rajasthan
Sistema Shyam TeleServices Limited, “Ventura”, 3, MTS Tower, Amrapali Circle, Vaishali Nagar, Jaipur, Rajasthan - 302021

Tamil Nadu
Sistema Shyam TeleServices Limited, AMBIT IT Park, 32 A & B, Industrical Estate, 2nd Floor, Ambattur, Chennai 600 058

Uttar Pradesh (West)
Sistema Shyam TeleServices Limited, 121 Mangal Pandey Nagar, Opposite Central Excise Office, Near CCS University, Meerut - 25005

West Bengal
Sistema Shyam TeleServices Limited, PS Srijan Tech Park, 9th Floor, DN-52, Sector V, Salt Lake City, Kolkata, West Bengal – 700091

View More Information...

Customer satisfaction rating
3%
Complaints
2376
Pending
217
Resolved
20
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

MTS / Sistema Shyam TeleServices [SSTL] related photos (334)

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MTS / Sistema Shyam TeleServices [SSTL] Customer Care related pictures (334)

MTS / Sistema Shyam TeleServices [SSTL] Complaints & Reviews

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MTS / Sistema Shyam TeleServices [SSTL] — Third class network service by MTS and now making threatening calls

 bhushangupta on Jan 17, 2017
Regarding MTS MDN 8459649892 MTS was not providing promised services so I requested MTS for disconnect the service and stop using the service from august 2016 onwards. MTS didn't disconnect the services and keep charging for number of months. I paid once online from mts website but didn't give any instruction for auto-debit. MTS keep deduct money from my paytm/credit card account. Later when I came to know about this fraud I contact MTS then they disconnect the service and sends full and final of 778 rupees. Now due to fault at MTS side I already paid for 2 months and now they asking for another...
Complaint comments  Read comments Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — Harassed & abuse

 Meddy Sharma on Jan 14, 2017
Harassing me day by day and using the advocate name irshad ahmah mobile no 7827983287 and many times abuse me over the call kindly help me.they are asking the money 15000 to 20000.i have the connection of mts and my last bill is 1500/- i have close the connection due to worst services and the same day when i have sent email for close the connection they have stated to harassed and abuse me over the telephone.now i have decided to not to pay single penny to them.and every day they harassed me....
Complaint comments  Read comments Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — Fraud ICICI Credit Call

 Wuabalabadubdub on Jan 12, 2017
I received a call about a discount on my credit card.

they were asking all the details. even knowing that i should not give any details, i gave CVV which should not be shared, and while talking i had this feeling of a spam but him repeating my credit card details and pausing and confirming for mine answers.

i ended up blocking my card after the call was over and trueCaller showed the above mentioned Company Name.

Kindly take an action over this spam....
Complaint comments  Read comments Complaint category Credit Cards

MTS / Sistema Shyam TeleServices [SSTL] — Be careful - MTS is fraud company and activate VAS service and add false charges in your bill

 mts247 on Jan 9, 2017
Be careful - Mts is fraud company and activate VAS service after using its service after some period and add false charges in your bill, if you will not notice. When you complain about this false charges and refund, they do not deactivate the service and they ask to pay the bill. If you will not pay the bill the keep on adding false charge even they do not refund any charges. After sometime their customer care executive start threatening and after sometime from different number you will receive the call from they say to make the payment otherwise they will file a case and keep on threatening.
Complaint comments  Read comments Complaint category Telecommunications

MTS / Sistema Shyam TeleServices [SSTL] — Bill payment complaint

 Vaish001 on Jan 2, 2017
Hai my name is vaishakh i hav this mts data postpaid connection.ad i travel abroad i couldnt pay the mts bill for 2 months .later as it was dues a personnel called from mts and said today is last day to pay bill if you dont pay they will register a case against me. The also said as the bill is 2340 approximately ruppees .if i will pay it the day it self 340 ruppees will be exempted have to pay only 2000 .i paid the said amount and told them to disconnect the line.the complaint is they still give me bill of 340 rs and now they say they have registered a complaint in consumer court in delhi....
Complaint comments  Read comments Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — Mts Mblaze wrong Bill payment

 rrajanraj66 on Dec 30, 2016
I have purchased dongle from MTS Store. I had used last one year.One of the issue My Name (Initial) is wrongly entered and there are sent every month bill ..and many time complaint to customer care at the time i had paid every month correctly.there is no response..finally i complained zonal office.There take action for name correction.But after make the name correction.they are sent two bills for same month. at the same the dongle also more than 15 days not working. i had complaint many time to customer care and sent mail to nodal officer, customer care team.same problem..they are not given any...
Complaint comments  Read comments Complaint category Unauthorized charges

Mts — In spite, of payment made mts connections barred. No actions taken

 kvinodh28 on Dec 28, 2016
Hey there - i made an online payment on 17-dec-2016 for rs. 919/- (A sum of rupees nine hundred and nineteen only) for my mts data card# 8644921489. But i started receiving messages and calls stating that, i have not paid any amount but my account has been debited for the said amount.

Finally, i made 2 calls to toll free still it has not been resolved yet.in addition to - i have sent two reminders for which i am still waiting for my responses but my internet services is barred for non-payment.

Currently, i have sent an email and connected to one of the representatives...
Complaint comments  Read comments Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — Incorrect bill amount and incorrect information provided

 chokkalingam chokkalingam on Dec 26, 2016
I have been in call with 2 of your customer care agents today raising concern on my last bill amount.

Actually my datacard plan is 3GB@350RS. which would be 402 Rupees including taxes.

But i have received the bill amount of 583 rupees.

I have inquired the same with customer care agent of yourselves and he said the extra amount which is added up is due to the roaming charges.(he said there is two dates i.e 16/11/2016 and 15/12/2016 i gone outside of local coverage and used around 3.7 GB of data)

I was surprised to hear that, how come the...
Complaint comments  Read comments Complaint category Internet Services

Mts — Mts dongle speed

 girjasharanbansal on Dec 15, 2016
I have been using mts dongle for many times. But nowadays i have problem related to its speed. Mts dongle is not working properly. I have complained my problem to mts costumer care many times, but they not giving any satisfactory answer. Therefore i am unable to use internet and getting disturb in my work.
I kindly request you to please solve my problem as soon as possible.
Mts dongle no-8432932959

Arvind sharan bansal
Mob.7877488995...
Complaint comments  Read comments Complaint category Computers & Accessories

MTS / Sistema Shyam TeleServices [SSTL] — Pathetic Internet Service and Horrible Customer Care experience

 vinay k sharma on Dec 10, 2016
Dear Team,

I am a consumer of "Reliance Wi-Pod" Powered by MTS 3GPLUS NETWORK since June 2016. My Datacard number is 8432922794

Product Features are:
Download Speed of up to 14.7 Mbps
Upload Speed of up to 5.7 Mbps

Complaint 1. Pathetic Network Speed

I contacted customer care for this concern and informed them that I have never got a downloading speed more than 150 Kbps. Net surfing speed doesn't even compete 2G internet.

I was advised that there is some temporary technical and network glitch going on and they...
Complaint comments  Read comments Complaint category Internet Services

Mts — Mts mblaze net setter

 jopz on Dec 9, 2016
Hello, i have brought an MTS Mblaze net setter. In the beginning i had enough range and sufficent speed. But 1 year later my range got down and my speed has decreased. I recharged my datacard, but i couldnt use it due to the unavailablilty of internet. I raised a complaint. I think they just ignored it. So i thought why should i waste my money. Anyway 1 week before i got a message that they improved the coverage. So i recharged on 7-12-16 night for Rs. 96. It is a one day offer. I plugged my device thought of using it. The condition is worst now. It is not even getting connected. I call for customer...
Complaint comments  Read comments [1]Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — Regarding cancellation of MTS data connection(postpaid)

 SowmyaGowda on Dec 8, 2016
Hi,

Myself sowmya...am using mts mblaze dongel from past 2yrs...last month my dongel was dead...i paid full bil and then i deactivated the same...I got a cal from mts people for free replacement of dongle but i have not agreed...but they have activated the same with out informing me...i have not got msg also after activation now i got bil and they were asking me to pay bil...mts people are telling we have given replacement...but we have not received any replacement...this s the issue am faceing from last month...

I given complaint also but not yet resolved am getting...
Complaint comments  Read comments [2]Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — Threatening sms of legal consequences

 nelson_wa on Dec 5, 2016
I am a Loyal customer of MTS Mblaze user from past 2 years, In recent times I get annoying sms's and reminders more than 5 to 6 sms's from MTS, which irritates me and even after paying the bill for 2 to 3 days of bill payment, I get call from MTS CSR to pay the bill, how many times should I need to pay it??? Is their system not aware of who is paying or not paying.
This annoying me moved a step ahead by sending threatening sms even after paying the bill, I agree that due to some unavoidable circumstances I could not make the payment on date and only missed it by 2 days, how can a company...
Complaint comments  Read comments [1]Complaint category Broadband

Mts — Requesting deactivation of mblaze no: 8645811046

 Arunk5729 on Dec 3, 2016
I received a call from a person claiming himself that he is an advocate from delhi court. Saying that there has been a complaint filed against my name by MTS Mblaze for an outstanding bill payment of Rs.1442/-. I paid the bill Ref No>.1283270711. I request you to action against such fraudulent companies. I request you an deactivation of my Data card No. 8645811046...
Complaint comments  Read comments Complaint category Internet Services

Mts — Internet Dongle

 gdinesh2002 on Nov 30, 2016
Dear Sir/Madam, I was using MTS dongle for 3G internet data from last 1.5 years appx. I called MTS customer care to stop providing me further service 3- 4 months back. They asked me not to surrender and take any other plan. I took lower amount plan but again i decided not to use it further as it was not useful to me. I called again to customer care 2-3 times for surrendering the service but every time they told me not to surrender and asked reason for surrendering the service. I told them stop the service immediately so that i can pay the outstanding dues until the period i have used the service....
Complaint comments  Read comments Complaint category Telecommunications

Mts — They never resolved my .38kbps speed issue.Now asking to pay the bill.

 vmmc on Nov 29, 2016
Even after numerous calls nobody never resolved my problem. when i raised a ticket for complaint. they close without solving it. they call from random mobile numbers. they will ask me to check the speed. but i never got the full speed. i kept quiet for 6 months. i got irritated and felt cheated by MTS customercare people. i called up and told them to disconnect the line if they cant fix the speed issue.

Atleast i can consider if the speed is half or 1/3 of the promised for the account. but the speed i get is just .38kbps
if i call up continuously they will ask me to check the...
Complaint comments  Read comments Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — About balance deduction

 Saikat790235 on Nov 29, 2016
Every month MTS cut my balance with out any reason. Yesterday cut my balance RS.10 and today also cut my balance RS.10 and customer care said that I have download wallpaper. Weather I use 4G connection then why I download wallpaper from MTS?previous month they said that it would be never happen bt this month it happen twice.please solve the problem as soon as possible....
Complaint comments  Read comments Complaint category Telecommunications

MTS / Sistema Shyam TeleServices [SSTL] — Mts mblaze frauds and payment issue

 Aj_k_1990 on Nov 28, 2016
Hello mts

An mts custmer service agent who called for the due payment in september, i have advised her to cancel the bill generation as i have stopped using the mts dongle due to its incompetence to fulfill the data speed needs in my area.

There were several instances when i reached the mts customer care and the stores for data speed related issues and it was never resolved.

Mts falsely stated the speed of the connection and it didn't work satisfactorily at all during the tenure.

I think that the service and connection of the mts is the...
Complaint comments  Read comments Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — Irresponsible customer care lady

 DrJayan P Nair on Nov 26, 2016
Customer care lady from Kerala named Ms.Litty was arrogant to recharge my account even after i revealed my number, E-mail id, My date of birth, My mode of bill payment.I am using Mts for past 1 year and this is the first time i am getti ng such a ridiculous act from your side.I myself is a doctor who use your service a lot for my proffession. Even after explaining that, She was so rude to me telling that i need to answer all of her question.Now i am thinking to Quit MTS and opting for some other good network.Please advise her not to boseover your customers
I think Being a reputed firm you...
Complaint comments  Read comments [1]Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — Mts dongle not working, no refund as well

 Sannu1707 on Nov 19, 2016
I have purchased dongle from mts no 8694880424 but it's not working from the day due to no network... Inspite of raising multiple complaints no response.without attending closing the tickets.
I need my refund.

I gave multiple complaints in customer care for assistance none of them responded and they will close the tickets without response.
And I have visited showrooms also ..but no use...seeking for your help...
Complaint comments  Read comments Complaint category Internet Services

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