MTS / Sistema Shyam TeleServices [SSTL] Customer Care
Sistema Shyam TeleServices Ltd.
Customer satisfaction rating: 3%
Submit a Complaint
2409
COMPLAINTS

MTS / Sistema Shyam TeleServices [SSTL] Customer Care

Sistema Shyam TeleServices Ltd.

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Address
MTS Towers 334, Udyog Vihar, Phase-IV
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 12 4481 2500
(Corp. Office)
up
25
down
47

Mobile:
Mobile:
up
24
down
32

Fax:
Fax:
+91 91 3736 6366
+91 91 3716 6166
+91 12 1260 4656

Additional info
Contact Details

Registered Office

MTS Tower, 3, Amrapali Circle, Vaishali Nagar, Jaipur - 302021, Rajasthan

Delhi
Sistema Shyam TeleServices Limited, A-194, Phase – I, Okhla Industrial Area, New Delhi – 110020

Gujarat
Sistema Shyam TeleServices Limited, 3rd Floor, Block 'C' Office No. 2, The Acropolis Mall, Thaltej Cross Road, S.G. Highway, Ahmedabad - 380054

Karnataka
Sistema Shyam TeleServices Limited, Salarpuria Touchstone, No.15/3, Ground Floor, Outer Ring Road, Varthur Hobli, Bangalore - 5600103

Kerala
Sistema Shyam TeleServices Limited, "Ventura", 3rd & 4th Floor, NH 47 Bye Pass, Anchumana, Edappally, Cochin, Kerala - 682024

Kolkata
Sistema Shyam TeleServices Limited, PS Srijan Tech Park, 9th Floor, DN-52, Sector V, Salt Lake City, Kolkata, West Bengal – 700091

Rajasthan
Sistema Shyam TeleServices Limited, “Ventura”, 3, MTS Tower, Amrapali Circle, Vaishali Nagar, Jaipur, Rajasthan - 302021

Tamil Nadu
Sistema Shyam TeleServices Limited, AMBIT IT Park, 32 A & B, Industrical Estate, 2nd Floor, Ambattur, Chennai 600 058

Uttar Pradesh (West)
Sistema Shyam TeleServices Limited, 121 Mangal Pandey Nagar, Opposite Central Excise Office, Near CCS University, Meerut - 25005

West Bengal
Sistema Shyam TeleServices Limited, PS Srijan Tech Park, 9th Floor, DN-52, Sector V, Salt Lake City, Kolkata, West Bengal – 700091

View More Information...

Customer satisfaction rating
3%
Complaints
2409
Pending
217
Resolved
21
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

MTS / Sistema Shyam TeleServices [SSTL] related photos (337)

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MTS / Sistema Shyam TeleServices [SSTL] Customer Care related pictures (337)

MTS / Sistema Shyam TeleServices [SSTL] Complaints & Reviews

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MTS / Sistema Shyam TeleServices [SSTL] — Bill amount for deactivated lines

 s.i.srinivasan on Apr 20, 2017
Hi, i have stopped using mts since december'16 and called the customer care to deactivate the same however i didn't received any confirmation on that, however mts asked me to pay the bill for which i m not used for the month of january'17 month. Due to continues irritation and non stop long disturbance during my working hours i have paid the amount of 1149 on feb 28 and again called the customer care and again requested the same. However still i m getting message to pay my bill of 2588 which is totally ridiculous and getting threating message like to appear on civil court. Now i got lok adalat notice...
Complaint comments  Read comments Complaint category Broadband

MTS / Sistema Shyam TeleServices [SSTL] — Customer care agents

 bhawisona on Apr 18, 2017
I was a customer of MTS broadband internet service. My customer id is 8459324466. I have used MTS service for almost 14 month and i found service very bad. I stop using that service and informed the customer care executives to disconnect my connection. I have not used MTS services then after.
I paid all the balance amount but after some time, i got multiple calls and messages from MTS to pay the a bill of two more months which I have never used.
I explain the details and asked to close this issue again.
But the harassment from MTS continues.
Within last 2 months i got...
Complaint comments  Read comments [1]Complaint category Broadband

MTS / Sistema Shyam TeleServices [SSTL] — Postpaid connection - to be disconnected - reg

 Janarthanan Kesavan on Apr 15, 2017
I'm janarthanan, k from madurai, tamil nadu and my mts post-paid connection no is 86439 04547. Since i'm not willing to carry on this post paid connection, i contacted your customer care officer, thiru jaikumar today, 15.04, 2017, the last date for this billing month, to disconnect the services provided to this dongle immediately for which he replied me that he will check the balance payable by me and asked me to hold on the line. Accordingly, i held for a while with pleasure. He promptly reverted to me and told me to remit rs.689/- (Bill amount for this month i. E., upto 15.04.2017) and rs.92/-...
Complaint comments  Read comments Complaint category Home & Garden

MTS / Sistema Shyam TeleServices [SSTL] — MTS is demand payment for the service that didn't work even for one second

 gopalvkulkarni on Apr 15, 2017
Mts has been sending me notices via sms about rs. 1800 that they say is due.

I asked them the following:

1. Copy of the invoice when the sale was made to me.
2. Copy of the agreement that was signed by me
3. My usage report

They don't have any of these. But they keep calling and sending message about court appearances and it has been a big harrassment....
Complaint comments  Read comments Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — Dongle wifi ultra mblaze

 Aysha Mohammad on Apr 10, 2017
My device has separated into two parts and I have been running pillar to post for its replacement as I need internet for my project work.my device no is 8459647619.
I even visited the Corp office in okhla phase 1, Delhi but to no avail.
They have asked me to cough up any amount from 1000-2400 rs worth of money to get a replacement.Where is the justice in this and how do I get it done.Its been more than a week and Mts customer care has been giving outdated nos of mts service centres.
Being a female student does not allow me to travel to places more than 25 kms to a service centre...
Complaint comments  Read comments Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — Disconnection of Connection

 Gurpreet Singh0007 on Apr 1, 2017
Hi

My Name is Gurpreet Singh and My device number is 8459600756. I cleared all dues with MTS till date. Now, I want to disconnect this MTS wi-fi dongle connection.I had check with local authorise MTS store, they are unable to give proper response. I paid total dues of Rs 1149 for the due date 18 March 2017. If you will not disconnect this connection, i am not responsible to pay for upcoming bills for this connection.So kindly close this account at your earliest.

Regrds,

Gurpreet Singh
9891427428...
Complaint comments  Read comments Complaint category Other

MTS / Sistema Shyam TeleServices [SSTL] — Request for the closure of mts connection account no.- 6002021527 mts no -8648833806 immediately

 abhijit_1966 on Mar 23, 2017
I shall be living kolkata in ist week of April 2017 . So I want to close the connection at the earliest .My account no is 600202021527 & mts no is 8648833806 .I have no complain against the connectivity but as I will be shifting to Delhi in the 1st week of April 2017 .The wi fi connection is not needed .So my request is to close the connection immediately ....
Complaint comments  Read comments Complaint category Stock Market

Mts — Unknown broadband number billed

 gaurav2015 on Mar 23, 2017
I am getting sms notices from MTS for number 8182986931 for legal actions. I don't own this number. I've requested them to update their records. Still, from past one year, I am being annoyed for this unknown number. Please update your records and stop annoying with "LOK ADALAT" notices. If you don't do anything about this now, I will take this issue to higher level and claim for mental torture in court....
Complaint comments  Read comments Complaint category Mobile Service Providers

MTS / Sistema Shyam TeleServices [SSTL] — Mts data card postpaid

 SOORAJ .S.THAMPY on Mar 21, 2017
I would like to disconnect the mts data card connection due to some connectivity issue as well as i am not at all convinced in the amount that has been billed to me.I have already sent mail to mts customer support team for the connection termination, but still no response.Want an action with immediate effect.

Mts number:9142837392
contact number:9995879074
mail:ssthampy@gmail.Com

regards

sooraj...
Complaint comments  Read comments Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — Customer privacy data hacked and harassing customer

 Vandha on Mar 15, 2017
Sir,
I have been receiving calls continously for every half an hour for past two days even after my agreement for making the payment shortly. Two person spoke to me from different mobile nos. in a unprofessional manner saying MTS direct representatives for one month bill payment for my data card. i was unhappy with the way representative behaviour and I demanded an explaination and escalation to address my greiveance on the unprofessional behaviour of handling customer before making payment. But I didn't get any proper response. Meantime, Both representatives somehow hacked my priviacy data...
Complaint comments  Read comments Complaint category Telecommunications

MTS / Sistema Shyam TeleServices [SSTL] — MTS Data Balance Retrieval - 8643912276

 vinoth selvaraj on Mar 9, 2017
I would like to let you know that I have recharged for Rs 1599 36 GB data plan which is my last transaction in my account(8643912276). Kindly note most of the time I use the data card on my laptop so whenever MTSIndia page opens the Account Information shows available data which is about 32 GB (unused data) and my validity date as 10 March 2017. This is the reason due to which I did not recharge my account.

When I contacted customer care on 9 March 2017 they said that it is some other validity and my last validity date was 8 March 2017 which was also intimated through SMS. I would...
Complaint comments  Read comments [1]Complaint category Broadband

MTS / Sistema Shyam TeleServices [SSTL] — Irrelevant bills and wrong commitments

 Zoya Kirmani on Mar 8, 2017
I bought an MTS device in delhi at a rate of 2500. MTS says that the devices cost is 2500 but when I was buying the connection I had this impression that they have taken one month advance as a security rest of the amount is for devices.This is a year old connection and I brought it from MTS for official purpose.Now whenever I have asked them to close the connection they have some how denied to do so.Since the day I have started using JIO I am not using MTS.

All the amount of 1770 I can clear I am asking for the bill against 1770 and the usage details along with the statement that...
Complaint comments  Read comments Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — Bill settlement not done

 Salim246 on Mar 4, 2017
This is bring to your kind attention that since beginning of this connection i have faced so many problem. I have experienced worse complaint management system ever my life
Since the connection was live nobody was bothered to sort-out the problem, now the number is disconnected and i have paid the amount rs.558/- which was offerd me. Pls refer enclosed details.
Account no : 5000896641
Transaction id : 2708602542
Mts number : 9152892391
Bill payment : inr 558
Transaction date : tue feb 07 2017 6:51:21 pm
The said amount was not account for till date...
Complaint comments  Read comments [1]Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — Need to close my data card

 BaskarM on Mar 3, 2017
Dear team,

I purchased the data card on 7 months back. from the day one very less usage only i have to use. so i am unable to continue to the network.why because i am going to some other network, past 7 months i am not getting any offer for your network. compare to other network this is not worthable for me.

Thanks and Regards,
Baskar.M
9994755852...
Complaint comments  Read comments Complaint category Internet Services

Mts — Wi-Fi Concern

 Rajiv Budhiraja on Mar 2, 2017
It has been Two months after raising my concern but sorry to say no solution infect not even a single call from MTS. It seems that everybody is sleeping in MTS and taking the customer as granted.

For name sake there is a customer care dept. in MTS who’s responsibility is only to call the customer several times for payment only.

It seems that MTS never wants to improve the work quality. After every couple of months there is some problem.

From last 2 months I have complaint of speed. Firstly, no body in customer care is ready to register the complaint....
Complaint comments  Read comments [1]Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — Incorrect bill generated - spamming my inbox

 dubeyabhijeet on Feb 28, 2017
I had requested mts india to close my account, they told me to pay the bills, i paid all the bills and then requested them to close my account, instead of closing my account they kept activating and deactivating my account about with i used to get notification from mts. I contacted mts they told me that all customers are facing that issue so they told me the bill will not be generated and if it is generated by any chance they would wave the bill off. The next month till date they are spamming and threatening me to pay the fake bill which they have created which was generated because of their system...
Complaint comments  Read comments Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — Horrible experience

 srikanth_pg on Feb 25, 2017
I have got a mts mblaze about 8 months back. the promise was that, we can connect upto 5 devises and also speed would be more than 2mpbs and if we make the payment before due date additional 10GB would be provided without any additional cost.

offer is really fantastic by any yardstick. but the service quality is very very poor. i never had a connection continuously for 1 hour without any interruption even with only one devise being used.

in between the signal will get lost frequently. even in you are making complaint it is of no use. the customer care guy will ask you...
Complaint comments  Read comments Complaint category Broadband

MTS / Sistema Shyam TeleServices [SSTL] — Datacard bill payment and disconnection

 Mahesh Mookanagoudar on Feb 23, 2017
To whomsoever it may concern

Reference mdn: 8453743890

Its mahesh mookanagoudar here.
I recently got a sms from mts saying i need to pay rs 105 to avoid legal consequences.
I am not using mts from past 2-3 years and previous to that i have settled the bill and had asked to disconnect the mts service.

Please help me in disconnecting the card.

Contact : 9886095104
Email: m9886095104@gmail.com...
Complaint comments  Read comments Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — Cancellation of mts postpaid data card connection

 Preetha Rohini on Feb 20, 2017
I was using the mts data card for almost 2 years. 6 months before i got a chance to shift my house to thiruvanmiyur, chennai. The real issue started once after shifting there. It is in 3rd floor, i never get transaction rate reaching mb's. I complaint about that and after that even it was not resolved. So i stopped using it often (Not as before). I have escalated this issue several times but no point of talking to them. I was not using the data card since it was broken (Software driver problem) for past one month, still i keep getting bills. I never like this service so trying to close my account....
Complaint comments  Read comments Complaint category Broadband

MTS / Sistema Shyam TeleServices [SSTL] — False Postpaid Bill

 NaveeNeo on Feb 14, 2017
Dongle No: 8453343944

We have requested for deactivation since ages.

MTS is charging us for Data which we have'nt Used...

Now I am getting calls telling that legal actions will be taken against me.
I had requested for the deactivation since ages. Their Customer Care Executive told he would deactivate but dint do the same. Its not a mistake from my side and have not used a single byte after making this request.

Even after not using bill amount around 2300 is generated. This is pure form of cheating by MTS India....
Complaint comments  Read comments Complaint category Internet Services

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