MTS / Sistema Shyam TeleServices [SSTL] Customer Care
Sistema Shyam TeleServices Ltd.
Customer satisfaction rating: 3%
Submit a Complaint
2418
COMPLAINTS

MTS / Sistema Shyam TeleServices [SSTL] Customer Care

Sistema Shyam TeleServices Ltd.

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Address
MTS Towers 334, Udyog Vihar, Phase-IV
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 12 4481 2500
[Corp. Office]
up
25
down
48

Mobile:
Mobile:
up
24
down
32

Fax:
Fax:
+91 91 3736 6366
+91 91 3716 6166
+91 12 1260 4656

Additional info
Registered Office
MTS Tower, 3, Amrapali Circle, Vaishali Nagar, Jaipur - 302021, Rajasthan

Delhi
Sistema Shyam TeleServices Limited, A-194, Phase – I, Okhla Industrial Area, New Delhi – 110020

Gujarat
Sistema Shyam TeleServices Limited, 3rd Floor, Block 'C' Office No. 2, The Acropolis Mall, Thaltej Cross Road, S.G. Highway, Ahmedabad - 380054

Karnataka
Sistema Shyam TeleServices Limited, Salarpuria Touchstone, No.15/3, Ground Floor, Outer Ring Road, Varthur Hobli, Bangalore - 5600103

Kerala
Sistema Shyam TeleServices Limited, "Ventura", 3rd & 4th Floor, NH 47 Bye Pass, Anchumana, Edappally, Cochin, Kerala - 682024

Kolkata
Sistema Shyam TeleServices Limited, PS Srijan Tech Park, 9th Floor, DN-52, Sector V, Salt Lake City, Kolkata, West Bengal – 700091

Rajasthan
Sistema Shyam TeleServices Limited, “Ventura”, 3, MTS Tower, Amrapali Circle, Vaishali Nagar, Jaipur, Rajasthan - 302021

Tamil Nadu
Sistema Shyam TeleServices Limited, AMBIT IT Park, 32 A & B, Industrical Estate, 2nd Floor, Ambattur, Chennai 600 058

Uttar Pradesh (West)
Sistema Shyam TeleServices Limited, 121 Mangal Pandey Nagar, Opposite Central Excise Office, Near CCS University, Meerut - 25005

West Bengal
Sistema Shyam TeleServices Limited, PS Srijan Tech Park, 9th Floor, DN-52, Sector V, Salt Lake City, Kolkata, West Bengal – 700091

View More Information...

Customer satisfaction rating
3%
Complaints
2418
Pending
217
Resolved
22
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

MTS / Sistema Shyam TeleServices [SSTL] related photos (338)

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MTS / Sistema Shyam TeleServices [SSTL] Complaints & Reviews

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MTS / Sistema Shyam TeleServices [SSTL] — MTS Dongle is the worst you would use! Think before buy

 ravicalm95 on May 26, 2017
Ok! Let me start with this line.
" MTS is the worst dongle you would use".
One more line, please...
"Bad customer service you would experience in your life"

For example, When I was experiencing bad connectivity, I called customer executive to resolve this. So, Did he solved? Naaa... They are worst for it.
Sir, First type Window + R then %temp%
Delete all temp files. Ok. I did it.
Second type Window + R then prefetch
Delete all files. Ok. I did it.
Final step, Unplug your domain and restart your system.
I did...
Complaint comments  Read comments Complaint category Broadband

Mts — They are forced me to pay for without service

 Kalwath on May 25, 2017
My complaint as follows:

My mts datacard number 8925627537.

I have been used the above number for two years. I paid the amount on every month on date/time without late fee.

I have raised the complaint on febraury 28th, 2017 19:31:44 (Refer case no: feb/2506) but there is no proper reply from your side.

On the next day (March 01, 2017) i got a sms from mts 'your complaint no:feb/2506 has been closed'.

So you said only closed not solved. Each and every time i am only asked your technical team about the issues.

After...
Complaint comments  Read comments Complaint category Telecommunications

MTS / Sistema Shyam TeleServices [SSTL] — Wrong bill and legal notice via fake email id

 bhavitdesai on May 24, 2017
Dear sir,

with the reference to subject matter please note that i took connection of MTS Mblaze with the number of 9137095472 with the name of Mr. Bhavit Desai (My self) after some months of usage its gave me problem of disconnection and low speed so i complaint to their CC team so many times. after so many complaints one guy came and just check speed in his laptop and left without solving the issue so, i fed up and submit request to cancel my mts dongle before my billing cycle. when i took connection i paid one month advance rent as security deposit so as per that i didn't pay last...
Complaint comments  Read comments Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — Complaint details :-shouting and harassments on phone calls.

 Azka MASIH on May 20, 2017
I had been a consumer of MTS internet services, MTS no.8459653479. After few months continuous problems persisted in the connection in spite of repeated complaints, trouble continued and finally I requested the service provider to discontinue my connection on phone but my request was not entertained and I was asked on phone to pay bill for next 2 months when I conveyed my grievances they harassed and shouted at me and threatened me to take a legal action against me. I have been receiving such threats periodically now. It is a clear case of harassment. Needless to mention that I deposited Rs.2000...
Complaint comments  Read comments Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — Uim problems

 Thamanna Nazar on May 19, 2017
Sir,
My phone is showing no uim card from today morning and i'm not able to do anything. What should i do? Please help its urgent it's very urgent because all my numbers are inside it. Please kindly give me some solutions sir. The problem has started from today morning and my works are being stopped of the same because all number are in it kindly do help me with finding a solution...
Complaint comments  Read comments Complaint category Mobile Handsets

MTS / Sistema Shyam TeleServices [SSTL] — Excess charges for sim card and non activation of sim card

 Subhash Chand Kukreja on May 6, 2017
Sir I changed my mts sim so as to get nano mts sim in my smart phone. The dealer charged Rs. 200/- instead of Rs. 50 and sim given by him was no ways to a nano sim but micro one was got made. Sim worked for one day and than deactivated. On contact customer care informed that due to TRAI that happened. The dealer on being contacted informed that sim would be activated soon again but not activated so far. Now dealer is also not picking calls. Can MTS let me know how to get a nano sim or I would leave MTS services and take some other service provider as suggested by dealers of MTS. My mobile number...
Complaint comments  Read comments Complaint category Mobile Service Providers

MTS / Sistema Shyam TeleServices [SSTL] — Refund of extra paid amount

 Axy kh on May 4, 2017
For my data card no 9152185157, in the month of march i had to pay 1321, but due to mistake i payed 13221 and since then im calling them and asking them to refund my 11900 and have made complains about it constantly but every time i call customer care, they say they have reverted it through net but i never recieved it and in return they dont give me any details. Then they asked me to email in the customer care, i keep emailing them, they say they will send it through cheques but again they dont give me any further details and now whenever i email them, they dont reply me and when again i called...
Complaint comments  Read comments Complaint category Broadband

MTS / Sistema Shyam TeleServices [SSTL] — Benefit not credited

 complain@1 on May 4, 2017
Dear Sir

This is subhankar my MTS mobile number is 9153635789. Today morning I have called to 1212 and option 2, 1, 6 (121talktime offer) explained with recharge of rs121 I will get 140rs talk time. Immediately I have recharged but not get that benefit. After calling customer Care executive I come to know rs121 is giving 150rs promotional balance and that is credited in my account. But still now benefit of rs121 in 1212 is telling rs140 talk time. So it is very clear that it is your mistake and you should give rs 140 talk time or else refund the whole money (121/-) back
Complaint comments  Read comments Complaint category Mobile Service Providers

MTS / Sistema Shyam TeleServices [SSTL] — Disconnection of my account No. 8645822590

 S N Mariappan on May 3, 2017
I would like to disconnect my data card account no. 8645822590 immediately... Since it is not working for the last one month or so... Kindly deactivate this account and send the formalities required to deactivate. I want to terminate this account at the earliest as i cannot pay for this connection any more... The data card is not useful for connecting to internet and gets disconnected frequently and complaints were not attended to by the service provider (Mts). We are reqularily making payment without any service to us poor service. Kindly terminate the connection immediatly so that we can have...
Complaint comments  Read comments Complaint category Other

MTS / Sistema Shyam TeleServices [SSTL] — Mblaze postpaid connection

 Addz on Apr 25, 2017
MTS-Very poor quality and customer service.

1) Even with all the offers and plans around, they don't do justice to customers. Their plans are very bad and in effect cheating customers. Their connection is low and doesn't match other networks even in urban areas.

2) They keep on changing their "night time" for Mblaze users so that you really don't use your night data and lapses data every month. their night data usage time is from 12 am to 6 am. How reasonable and just is that?

3) They fine you straight Rs. 100 extra if you are not able to make the payment...
Complaint comments  Read comments Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — Network speed is really very slow

 saamragye on Apr 25, 2017
Sir/ madam.. I have been facing network issues alot lately.. I have been offered 3, 1mbps but i am not even getting 1mbps speed.. Plus issues like loss of network mostly in the evening 64kbps download speed.. Kindly resolve this issue as i have been using mts since a year and a half.. If its resolveable kindlu inform me so that i can switch over to some other network....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

MTS / Sistema Shyam TeleServices [SSTL] — Bill amount for deactivated lines

 s.i.srinivasan on Apr 20, 2017
Hi, i have stopped using mts since december'16 and called the customer care to deactivate the same however i didn't received any confirmation on that, however mts asked me to pay the bill for which i m not used for the month of january'17 month. Due to continues irritation and non stop long disturbance during my working hours i have paid the amount of 1149 on feb 28 and again called the customer care and again requested the same. However still i m getting message to pay my bill of 2588 which is totally ridiculous and getting threating message like to appear on civil court. Now i got lok adalat notice...
Complaint comments  Read comments Complaint category Broadband

MTS / Sistema Shyam TeleServices [SSTL] — Customer care agents

 bhawisona on Apr 18, 2017
I was a customer of mts broadband internet service. My customer id is 8459324466. I have used mts service for almost 14 month and i found service very bad. I stop using that service and informed the customer care executives to disconnect my connection. I have not used mts services then after.
I paid all the balance amount but after some time, i got multiple calls and messages from mts to pay the a bill of two more months which i have never used.
I explain the details and asked to close this issue again.
But the harassment from mts continues.
Within last 2 months i got...
Complaint comments  Read comments [1]Complaint category Broadband

MTS / Sistema Shyam TeleServices [SSTL] — Postpaid connection - to be disconnected - reg

 Janarthanan Kesavan on Apr 15, 2017
I'm janarthanan, k from madurai, tamil nadu and my mts post-paid connection no is 86439 04547. Since i'm not willing to carry on this post paid connection, i contacted your customer care officer, thiru jaikumar today, 15.04, 2017, the last date for this billing month, to disconnect the services provided to this dongle immediately for which he replied me that he will check the balance payable by me and asked me to hold on the line. Accordingly, i held for a while with pleasure. He promptly reverted to me and told me to remit rs.689/- (Bill amount for this month i. E., upto 15.04.2017) and rs.92/-...
Complaint comments  Read comments Complaint category Home & Garden

MTS / Sistema Shyam TeleServices [SSTL] — MTS is demand payment for the service that didn't work even for one second

 gopalvkulkarni on Apr 15, 2017
Mts has been sending me notices via sms about rs. 1800 that they say is due.

I asked them the following:

1. Copy of the invoice when the sale was made to me.
2. Copy of the agreement that was signed by me
3. My usage report

They don't have any of these. But they keep calling and sending message about court appearances and it has been a big harrassment....
Complaint comments  Read comments Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — Dongle wifi ultra mblaze

 Aysha Mohammad on Apr 10, 2017
My device has separated into two parts and I have been running pillar to post for its replacement as I need internet for my project work.my device no is 8459647619.
I even visited the Corp office in okhla phase 1, Delhi but to no avail.
They have asked me to cough up any amount from 1000-2400 rs worth of money to get a replacement.Where is the justice in this and how do I get it done.Its been more than a week and Mts customer care has been giving outdated nos of mts service centres.
Being a female student does not allow me to travel to places more than 25 kms to a service centre...
Complaint comments  Read comments Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — Disconnection of Connection

 Gurpreet Singh0007 on Apr 1, 2017
Hi

My Name is Gurpreet Singh and My device number is 8459600756. I cleared all dues with MTS till date. Now, I want to disconnect this MTS wi-fi dongle connection.I had check with local authorise MTS store, they are unable to give proper response. I paid total dues of Rs 1149 for the due date 18 March 2017. If you will not disconnect this connection, i am not responsible to pay for upcoming bills for this connection.So kindly close this account at your earliest.

Regrds,

Gurpreet Singh
9891427428...
Complaint comments  Read comments Complaint category Other

MTS / Sistema Shyam TeleServices [SSTL] — Request for the closure of mts connection account no.- 6002021527 mts no -8648833806 immediately

 abhijit_1966 on Mar 23, 2017
I shall be living kolkata in ist week of April 2017 . So I want to close the connection at the earliest .My account no is 600202021527 & mts no is 8648833806 .I have no complain against the connectivity but as I will be shifting to Delhi in the 1st week of April 2017 .The wi fi connection is not needed .So my request is to close the connection immediately ....
Complaint comments  Read comments Complaint category Stock Market

Mts — Unknown broadband number billed

 gaurav2015 on Mar 23, 2017
I am getting sms notices from MTS for number 8182986931 for legal actions. I don't own this number. I've requested them to update their records. Still, from past one year, I am being annoyed for this unknown number. Please update your records and stop annoying with "LOK ADALAT" notices. If you don't do anything about this now, I will take this issue to higher level and claim for mental torture in court....
Complaint comments  Read comments Complaint category Mobile Service Providers

MTS / Sistema Shyam TeleServices [SSTL] — Mts data card postpaid

 SOORAJ .S.THAMPY on Mar 21, 2017
I would like to disconnect the mts data card connection due to some connectivity issue as well as i am not at all convinced in the amount that has been billed to me.I have already sent mail to mts customer support team for the connection termination, but still no response.Want an action with immediate effect.

Mts number:9142837392
contact number:9995879074
mail:ssthampy@gmail.Com

regards

sooraj...
Complaint comments  Read comments Complaint category Internet Services

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