MTS / Sistema Shyam TeleServices [SSTL] Customer Care
Sistema Shyam TeleServices Ltd.
Customer satisfaction rating: 3%
Submit a Complaint
2457
COMPLAINTS

MTS / Sistema Shyam TeleServices [SSTL] Customer Care

Sistema Shyam TeleServices Ltd.

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Address
MTS Towers 334, Udyog Vihar, Phase-IV
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 12 4481 2500
[Corp. Office]
up
28
down
49

Mobile:
Mobile:
up
26
down
36

Fax:
Fax:
+91 91 3736 6366
+91 91 3716 6166
+91 12 1260 4656

Additional info
Registered Office
MTS Tower, 3, Amrapali Circle, Vaishali Nagar, Jaipur - 302021, Rajasthan

Delhi
Sistema Shyam TeleServices Limited, A-194, Phase – I, Okhla Industrial Area, New Delhi – 110020

Gujarat
Sistema Shyam TeleServices Limited, 3rd Floor, Block 'C' Office No. 2, The Acropolis Mall, Thaltej Cross Road, S.G. Highway, Ahmedabad - 380054

Karnataka
Sistema Shyam TeleServices Limited, Salarpuria Touchstone, No.15/3, Ground Floor, Outer Ring Road, Varthur Hobli, Bangalore - 5600103

Kerala
Sistema Shyam TeleServices Limited, "Ventura", 3rd & 4th Floor, NH 47 Bye Pass, Anchumana, Edappally, Cochin, Kerala - 682024

Kolkata
Sistema Shyam TeleServices Limited, PS Srijan Tech Park, 9th Floor, DN-52, Sector V, Salt Lake City, Kolkata, West Bengal – 700091

Rajasthan
Sistema Shyam TeleServices Limited, “Ventura”, 3, MTS Tower, Amrapali Circle, Vaishali Nagar, Jaipur, Rajasthan - 302021

Tamil Nadu
Sistema Shyam TeleServices Limited, AMBIT IT Park, 32 A & B, Industrical Estate, 2nd Floor, Ambattur, Chennai 600 058

Uttar Pradesh (West)
Sistema Shyam TeleServices Limited, 121 Mangal Pandey Nagar, Opposite Central Excise Office, Near CCS University, Meerut - 25005

West Bengal
Sistema Shyam TeleServices Limited, PS Srijan Tech Park, 9th Floor, DN-52, Sector V, Salt Lake City, Kolkata, West Bengal – 700091

View More Information...

Customer satisfaction rating
3%
Complaints
2457
Pending
192
Resolved
25
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

MTS / Sistema Shyam TeleServices [SSTL] Complaints & Reviews

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MTS / Sistema Shyam TeleServices [SSTL] — bill amount deducted on account but bill payment not completed and threatening with warnings of behind the bars and sue warnings.

 Trending Adda on Oct 16, 2017
Dear sir / madam

My mts data card no. Is 8459794552 & i paid my mts postpaid bill successfully through official website of www.mtsindia.in and these are payment info.

Customer id : 152942826
Mts number : 8459794552
Transaction id : 3910495563

But then i got a payment failed message through the website of www.mtsindia.in but in this case my bill amount was deducted on my account. The amount failed details also i am attaching and here is my latest account statement you can check amount is deducted and refund is not received and i am attaching...
Complaint comments  Read comments Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — bill amount deducted on account but bill payment not completed and threatening with warnings of behind the bars

 PDProDeveloper on Oct 16, 2017
Hey,

My mts data card no. Is 8459794552 & i paid my mts postpaid bill successfully through official website of www.mtsindia.in and these are payment info.

Customer id : 152942826
Mts number : 8459794552
Transaction id : 3910495563

But then i got a payment failed message through your website but in this case my bill amount was deducted on my account. The amount failed details also i am attaching.

And now every minute i attend the call of mts office and they say we take you behind the bars. We will sue you. And every hour...
Complaint comments  Read comments Complaint category Computers & Accessories

MTS / Sistema Shyam TeleServices [SSTL] — fooling the customer and molesting for the payment for the services which is not even used

 Nirmal Kathiriya on Oct 13, 2017
Dear sir/mdm,

I am nirmal kathiriya using mts services since last three years. My details are as below.

Account number
4000995233
Mts number
9137243021

Incidentally due to my very busy schedule i failed paying the bill of august cycle before due date. However i used to pay my monthly bills on time before due date. But this time i failed, thereby i got a call from one of mts representative (After 2-3 days of due date) that if i wont pay my bill today (That particular day) my services will be cut. (No request, no reminder direct condition)...
Complaint comments  Read comments Complaint category Telecommunications

MTS / Sistema Shyam TeleServices [SSTL] — mts bill after cancellation

 DhaneshR on Oct 6, 2017
Hi,

I have already payed all dues after cancelling mts data card, officially i sent mail and even got confirmation from mts. Before paying last bill i received call from mts customer care & they confirmed this was the last bill i have to pay & i did the same. Next month again i received the bill.

August last month & september 1st week i request customer care to cancel they told it can be done only by sent mail from resisted mail id.

Data of cancellation: 8th september (Through mail)
Mts data card no. 8925967337
Mts cancellation request...
Complaint comments  Read comments Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — internet slow issue

 Vijay Joseph on Sep 29, 2017
Hello!

I have speed issues with mts, and contacted their customer service, but they said this is the first you contacting mts regarding speed issues, but i contacted them multiple times in the past, and i told them that i contacted mts for the same speed issue. Looks like they don't have my records updated on their end. I was transferred to one of the officials, her name "aswini", but she refused provide her batch number said she can not provide. She was asking previous complaint numbers, they should have all my previous complaints, but she told no complaint was recorded for me till...
Complaint comments  Read comments Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — request submitted over phone for surrender the request but sending bill for payment

 m9736 on Sep 25, 2017
I have repeatedly requesting to surrender my connection through your contact no: 9143223194 and your representative is trying to allure me with different schemes. I have categorically told that i am not all interested to continue your service since 16.07.2017 and your are not taking my request to surrender my mts connection no: 8648062649. I have been continuing this service since more than four years and without any default. One side your are not doing your job and on the other hand your are sending me reminder to pay your pending bills.

Kindly let me know.

1 why are...
Complaint comments  Read comments Complaint category Unauthorized charges

MTS / Sistema Shyam TeleServices [SSTL] — to disconnect mts postpaid connection

 prem1277 on Sep 22, 2017
I was using mts data card connection, due to very poor customer service and extra amount charges on monthly bill i planned not to use mts. Have been informing many times in mts customer care to disconnect my postpaid data card, but they didnt disconnected and asking me everymonth to pay the bill though i am not using and for not paying charging late payment fees.
Can someone pl help me in this regard.
Thanks,
Prem...
Complaint comments  Read comments Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — data card no 8459610973

 Manish B.C.N on Sep 17, 2017
I want to deactivate my data card because there is no network no speed and they put there bill from last two months how many times i complaint in company there is no action so that now am not clear your bill firstly youe wave off my bill and resolve my problem then i can pay for that but for those i can use...
Company said you can use 20gb data but now they can say 10 day 10gb in night
Fraud commitments they only know how to make customers fools...
Complaint comments  Read comments Complaint category Business & Finances

MTS / Sistema Shyam TeleServices [SSTL] — mts postpaid bills

 Chinnu2017 on Sep 7, 2017
I was using mts dongle in 2016. When i took the dongle the plan was 550pm and my plan details were as follows.

Your mts data card number : 9142947431
Your account number : 2005595076
Your tariff plan : revb-550-5gb day_5gb night-unlimited
Monthly rental : rs. 550.00

Despite of being in a prime location in city where your executive tested and showed me that the signal strength is high, i never got browsing speed more than 100kbps, forget downloading, it never worked.

On 5/9/2016, i called mts customer care and informed that my dongle...
Complaint comments  Read comments Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — sending bills after full payment done on 29th july, 2017 for the data card no. 8648011370

 Duttson International on Sep 5, 2017
I am sanjoy dutta - owner of 'duttson international' for which the abovenmentioned data card is registered in mts - kolkata circle. I have made all payments cleared by cheque and netbanking and lastly through paytm wallet as the customer care instructed before due date. But, the mts comapany till sending bills though my connection was closed instantly in end july, 2017. The mts customer care cannot give a specific reason for this. Please end the matter as soon as possible and give us a relief from this hankypanky.

Sanjoy dutta
C/o duttson international

98310...
Complaint comments  Read comments Complaint category Broadband

MTS / Sistema Shyam TeleServices [SSTL] — regarding surrender of mts postpaid sim.

 it lbs on Sep 1, 2017
Respected sir,

Following mts postpaid sim issued to “lal bahadur shastri shiksha samiti” is here by immediately surrender.

S. No. Sim
1 8104411333
2 8104411222

Kindly accept the mts sim card and close down the operation as earliest.

Thanking you.
Kuldeep. Lbsgroup@gmail.com
Cc - it@lbsacademy.com
Contact no. 8740926262kindly accept the mts sim card and close down the operation as earliest.

Thanking you.
Kuldeep. Lbsgroup@gmail.com
Cc - it@lbsacademy.com
Contact...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

MTS India - Sistema Shyam Teleservices Limited — mts india - sistema shyam teleservices limited harassment

 Rita Sharma 123 on Aug 21, 2017
Dear sir,

I have used mts data card no. 8104879173 before last 5-6 month, i have been regularly paying and using their services. I traveled to out of rajasthan for 45 days and i have leave my data card mblaze at my home. I called the customer care to stop services and also asked them the payment amount that i can’t use the data card so please stop and close the things. I was also told that i am out of rajasthan so i can’t come to your office to stop the data card, and from last 4 month to till date i was received so many calls from your customer care and i was told them please...
Complaint comments  Read comments Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — threatening customers and harassment

 Nimit Bedi on Aug 19, 2017
The most horrible mistake one can make is get a mts connection. Mts's employees, it seems, have been trained to use foul language and tone with their retail customers even when they are themselves at fault. They have been trained to scream at customers, harass them and even threaten them on a regular basis.

I unfortunately own a mts internet connection for which i have paid the bill on time and am in possession of the electronic receipt for the same. Even after repeatedly telling them over the phone and conveying the receipt number and latet even physically visiting the mts store...
Complaint comments  Read comments Complaint category Telecommunications

MTS / Sistema Shyam TeleServices [SSTL] — mblaze data card 1

 ehkrdnoida on Aug 17, 2017
It is very disappointing that in spite of paying my bills on time, still nobody is looking in to my complaint. My mts 8459931901 is not working since one week, i complaint about it every day, still nothing happened, in spite of solving problem i got the message that my complaint has been resolved. It is cheating.
I will summit back my mts and will recommend everyone not to take it as they are cheaters. They only will come to deliver you mts when u purchase it, after that will never come to you, even they will not describe you how to use it.
I have always paid my bills before time,...
Complaint comments  Read comments Complaint category Home & Garden

MTS / Sistema Shyam TeleServices [SSTL] — recharge not gone through

 Avishek Majumdar on Aug 11, 2017
Hi,

I have recharged my MTS Mblaze account, the recharge amount of 999 has been deducted from my bank account but the balance is not reflecting in my MTS account.
This has happened to me before and is extremely frustrating. I contacted your chat support and spoke to Ram Babu who could not help me and would not pass me on to his supervisor.
Please find the attached screenshot of the transaction.
Request you to get this sorted out.
Getting a refund in 7 days is not an acceptable solution.

MTS Number8453723323

Thanks and Regards,...
Complaint comments  Read comments Complaint category Mobile Service Providers

MTS / Sistema Shyam TeleServices [SSTL] — wifi data card

 Pratheep777 on Aug 5, 2017
I have made my last bill payment for my wifi data card on and have registered a complaint on customer care through my alternate mobile number since my registered mobile number have been lost. I had registered the complaint that my wifi device have dead so kindly disconnect my connection since when i had made last payment, many times i contacted customer care regarding this issue but no response, buy they generating the bill monthly without fail. I need to know why should i pay for the dead wifi which was not in use for past 3 months. When made the complaint in customer care they told the they will...
Complaint comments  Read comments [1]Complaint category Telecommunications

MTS / Sistema Shyam TeleServices [SSTL] — irresponsible service / billing

 Suni A on Aug 2, 2017
I m a mts postpaid customer. I have been using data card service since last 2 years. Last month in the first week (05/07/17) i had called the customer care and asked them to de-activate the connection. The customer care executive asked me to make the payment (1150 rs) for the month of june + 190rs for the first 5 days of july. After making the payment i called the customer care, they said that the service will be deactivated within 24 hrs. After that i never used the data card. But again this month i have received the bill. I again called the customer care and briefed them about the issue. But now...
Complaint comments  Read comments [1]Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — forgot data card number

 Satishmdp on Jul 29, 2017
Dear sir
I have mts mblaze - ac3633-8d99
Actually i am not using this device from last one and half year now i want to use this device. But i forgot my mobile number and data card number. Plz tell me the solution for re - activation for this device.
My contact no : 7845848579
Mail : satishkumarmdp3@gmail.com
Plz give me a solution for that... Thanks...
Complaint comments  Read comments Complaint category Computers & Accessories

MTS / Sistema Shyam TeleServices [SSTL] — mts-network problem

 Binay Ghosh on Jul 28, 2017
Dear sir,
I am using mts mblaze wireless internet. I am facing network problem fro past 15 days i. E from july, 2017. Before july i was getting full network in my residence at tarakeswar, hooghly, west bengal. Now i am facing no network in this area.
So my request to you sir is that please see to the network problem in my residence (Above mentioned address) solve the network problem as soon as possible....
Complaint comments  Read comments Complaint category Broadband

MTS / Sistema Shyam TeleServices [SSTL] — misbehavior of call center executive

 mukultaneja on Jul 27, 2017
I have been using mblaze data card from last 3 years. Recently i recharged my prepaid account 8432542200 with 499 on 29th june 2017 and i got around 12 gb of data but in the running month i got network speed issues multiple times and i complained about it as well but no one responded positively. Today (27th july 2017) also i called customer care for this issue and a person named k. K mishra from delhi received my call, i asked to send a technical person so that he can check what is the exact problem as i have faced this issue 4 times in this month but he refused to send and tell to perform the basic...
Complaint comments  Read comments Complaint category Internet Services

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