[Resolved]  MTS / Sistema Shyam TeleServices [SSTL] — Postpaid internet dongle

Address: New Delhi, Delhi, 110059

I have been using the MTS internet dongle and as they promised e.g. 9 MBPS speed before selling the device, they didnt even provide 1 MBPS Speed.

I have used data in GB as mobile was connected to it and only 10 KBPS speed was coming whole month while browsing on internet and downloading. After many complaints against this issue I found no solution and they just said its multiple user load leaving me with any reolution. i.e. I have to deal with it and its like my money is gone in vain.

Every time they said the same thing. Instead of resolution they close the complaint. Even one customer care executive closed the complaint forcefully. I have nearly 816 rs pending bill and now its become 1600 approx. I dont want to pay the bill as I have been facing MTS lies and fraud and I dont even use the internet and gmail properly which is my primary concern.


I want action ASAP. Please find the mail thread below where I didnt get the resolution.

************************************************

Hi,

I have joined mts family one month ago and company was promised that I will gey 9mbps speed but till now mts max speed is 30kb and min and most of the time speed is 5kbps

I have faced many speed issues and logged complaint. They says it will take 5 weeks to resolve this issue. As I am the new customer and realy fed up.

Will you by pass my first bill? As I realy didn't use Internet properly and faced speed issue. Although I have download gb 's data. But speed was pathetic. Please waive off my this month bill.

Complaint number is :
Apr/3603

Phone: [protected]

Thanks
Aman


MTS Customer Care
Apr 18

to me
Dear Customer,

Thank you for writing to MTS.

We sincerely regret the inconvenience caused to you.

You have expressed your concern in the email dated Fri, 15th April '2016 regarding speed issue, we would like to inform you that we tried to reach you today in order to discuss your concern as well as to capture your 10 digits MTS number as you had missed to share the same with us. Unfortunately we were unable to contact you. Kindly share your 10 digits MTS number so that we would be assist you accordingly.

If you require further assistance please do get back to us. We would be glad to assist you.

Thanking you,
Dipika Sharma
MTS Customer Care
SelfCare ImgMTS My Account - Your account on your fingertips!
Online Bill payment
Check your prepaid balance and postpaid bill amount
Last 5 Recharge History
Register your query/complaint and track same
Last 6 months bills & much more is click away
Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’
1132786
The reference number for this e-mail is 1132786.

From: singh.[protected]@gmail.com
Sent: Friday, April 15, 2016 03:21 PM
To: [protected]@MTSIndia.in;
Cc:
Subject: Escalation - Internet speed is 5 kbps


This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, Kindly notify the sender and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful.

Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. Sistema Shyam Teleservices Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.


MTS Customer Care
Apr 22

to me
Dear Customer,

Thank you for writing to MTS.

We sincerely regret the inconvenience caused to you.

You have expressed your concern in the email dated Fri, 22nd April '2016 regarding postpaid MTS number [protected] about speed related issue, we would like to inform you that you are experiencing variable speed due to the multiple factors like number o[censored]sers logged in at a particular time, location where the services are being used etc.

About bill waiver, we would like to inform you that we are unable to provide you the waiver as your MTS connection was in active state for all these days. However we have shared your feedback with the concerned team and assure you to provide the best service.

If you require further assistance please do get back to us. We would be glad to assist you.

Thanking you,
Dipika Sharma
MTS Customer Care
SelfCare ImgMTS My Account - Your account on your fingertips!
Online Bill payment
Check your prepaid balance and postpaid bill amount
Last 5 Recharge History
Register your query/complaint and track same
Last 6 months bills & much more is click away
Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’
1147784
The reference number for this e-mail is 1147784.

From: singh.[protected]@gmail.com
Sent: Friday, April 22, 2016 02:42 PM


Amanpreet Singh
Apr 22

to MTS
Is that mean this is all from your side? I have to deal with what you got?


MTS Customer Care
Apr 22

to me
Dear Customer,

Thank you for writing to MTS.

We sincerely regret the inconvenience caused to you.

You have expressed your concern in the email dated Fri, 22nd April '2016 regarding postpaid MTS number [protected] about speed related issue, we have already informed you that you are experiencing variable speed due to the multiple factors like number o[censored]sers logged in at a particular time, location where the services are being used etc.

If you require further assistance please do get back to us. We would be glad to assist you.

Thanking you,
Dipika Sharma
MTS Customer Care
SelfCare ImgMTS My Account - Your account on your fingertips!
Online Bill payment
Check your prepaid balance and postpaid bill amount
Last 5 Recharge History
Register your query/complaint and track same
Last 6 months bills & much more is click away
Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’
1147826
The reference number for this e-mail is 1147826.

From: singh.[protected]@gmail.com
Sent: Friday, April 22, 2016 03:11 PM


Amanpreet Singh
Apr 22

to MTS
Thanks mts for providing me unsatisfactory resolution with no real data and comments.


MTS Customer Care
Apr 22

to me
Dear Customer,

Thank you for writing to MTS.

We sincerely regret the inconvenience caused to you.

You have expressed your concern in the email dated Fri, 22nd April '2016 regarding postpaid MTS number [protected] about unpleasant experience, we understand your concern and have taken a note of your complaint. Please accept our sincere apology. We would like to assure you that your feedback has been shared with our concerned team to take the necessary action as per company norms to ensure such instances are not repeated.

If you require further assistance please do get back to us. We would be glad to assist you.

Thanking you,
Dipika Sharma
MTS Customer Care
SelfCare ImgMTS My Account - Your account on your fingertips!
Online Bill payment
Check your prepaid balance and postpaid bill amount
Last 5 Recharge History
Register your query/complaint and track same
Last 6 months bills & much more is click away
Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’
1147885
The reference number for this e-mail is 1147885.

From: singh.[protected]@gmail.com
Sent: Friday, April 22, 2016 03:57 PM


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