[Resolved]  Mts — Refund not processed

Address:

Mumbai Suburban, Maharashtra

I have been following up with MTS for refund of an incorrect re-charge of 799 Rs. Details given below.

MTS prepaid no:- [protected]
Transaction ID:MCIT[protected]
Transaction date :- 4th July 16:30 hrs
PIN: [protected]
Amount : 799
payment mode:- credit card

I have been following up with them for quite some time. Given below is the trail mail:-

FW: Refund for wrong purchase Ref#Q[protected] Action to Consumer Forum‏
From: pujari john ([protected]@hotmail.com)
Sent: 26 July 2010 18:04PM
To: asavari.[protected]@mtsindia.in; [protected]@sparshindia.com; nodal.[protected]@mtsindia.in
Cc: customercare.[protected]@mtsindia.in

THIS HAS NOT YET BEEN DONE.i WILL SEE TO IT THAT YOUR COMPANY PAYS ME FOR THE HARRSSMENT AS WELL
NOW i AM FORWARDING THE TRAIL MAIL TO cONSUMER FORUM.....IT IS SAD TO SEE THAT NONE OF THESE PEOPLE (ASAVARI / ABHISHEK) ARE TAKING ANY ACTION....THIS IS VERY POOR CUSTOMER SERVICE.......WORST EVER!!! QUIT YOUR JOB GUYS.....


[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: customercare.[protected]@mtsindia.in; asavari.[protected]@mtsindia.in; [protected]@sparshindia.com
Subject: RE: Refund for wrong purchase Ref#Q[protected] Action to Consumer Forum
Date: Fri, 23 Jul 2010 19:59:15 +0530

Abhishek,

Its more than 24 hours now. You guys are testing my patience!!! I am serious I will take this matter to the media now!!! What are you guys not able to resolve????????





RE: Refund for wrong purchase Ref#Q[protected]‏
From: pujari john ([protected]@hotmail.com)
Sent: 10 July 2010 22:06PM
To: customercare.[protected]@mtsindia.in
Cc: asavari.[protected]@mtsindia.in; [protected]@sparshindia.com
1 attachment
recharge ...doc (205.5 KB)


How is the Bank statement of any help here?

PFA the screen shot from the MTS confirming the transaction. I have made the payment via credit card. i don't know why you're asking for a Bank statement.

This is unacceptable from a customer service!!!! Pls clarify what exactly you need




[protected][protected][protected][protected]
From: customercare.[protected]@mtsindia.in
To: [protected]@hotmail.com
CC: Asavari.[protected]@mtsindia.in; [protected]@sparshindia.com
Date: Sat, 10 Jul 2010 16:04:44 +0530
Subject: RE: Refund for wrong purchase Ref#Q[protected]


Dear Mr. Pujari,

Good evening to you & we regret the delay in reply,

With reference to your e-mail dated 04-June-2010, we request you to provide us with scan copy of bank statement, so that we can assist you in a better way.

Should you require any further clarifications or assistance, please reply to us via email at customercare.[protected]@mtsindia.in or feel free to call our Customer care number[protected]Toll free only from MTS mobile).


We value your association with MTS.
Yogesh Mehta

Warm Regards

MTS Customer Care



Now get your Hi-Speed Data Card recharged at your door step, just “Call a Recharge” at [protected] or “Book a Recharge” by replying to this email id, maximum Service Time 48 hrs



[protected][protected][protected][protected]
From: pujari john [[protected]@hotmail.com]
Sent: Sunday, July 04, 2010 5:30 PM
To: MTS CUSTOMER CARE MUMBAI
Subject: FW: Refund for wrong purchase Ref#Q[protected]



Hi,



Please note that there has been an incorrect processing of this request.



I have been charged Rs 799 for this which is not credited to my M-blaze account. But I have been charged 799 in my credit card.



Please adjust this amount in my M-blaze Account or refund it back to


FW: Refund for wrong purchase Ref#Q[protected] MTS mobile no.[protected]...Revert or I will complain to consumer forum‏
From: pujari john ([protected]@hotmail.com)
Sent: 10 July 2010 14:46PM
To: customercare.[protected]@mtsindia.in

I am still awaiting your revert on this.

The details given below:-

MTS prepaid no:- [protected]
Transaction ID:MCIT[protected]
Transaction date :- 4th July 16:30 hrs
PIN: [protected]
Amount : 799
payment mode:- credit card

Please ensure I get my refund or I WILL TAKE THIS MATTER TO CONSUMER FORUM

John
[protected]
[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: customercare.[protected]@mtsindia.in
Subject: FW: Refund for wrong purchase Ref#Q[protected]
Date: Sun, 4 Jul 2010 17:30:15 +0530


Hi,



Please note that there has been an incorrect processing of this request.



I have been charged Rs 799 for this which is not credited to my M-blaze account. But I have been charged 799 in my credit card.



Please adjust this amount in my M-blaze Account or refund it back to my credit card account.



I am really unhappy with this service.



John Pujari

[protected]


MTS is a FRAUD company. I recd a call from the customer service that the amount will be converted into balance in my prepaid account but it has not yet been done.

Now I want the company to pay me even for the mental harrasment and refund my money with Interest.