[Resolved]  Mts — Complain for Non Activation of MTS mobile connection in 9 days

Address:

West Bengal

From : Somnath Chakrabarti
"ABAS" Flat No. S-1
216 D, Raipur Road
P.O. Naktala
Kolkata - 700047
Mob :- [protected]
Email : - [protected]@yahoo.co.in



Sub : - Mobile No. [protected] purchased on[protected] from MTS shop, South City Mall
375, Prince Anwar shah Road,Kolkata, West Bengal, Pin - 700068
Invoice No. 1865(29) Date :[protected]
MEID - A[protected]C447



Above MTS FM - STRIER handset with connection purchase from ABHINAV RETAIL Enterprise (Phone:- [protected]) at South City Mall on[protected] with proper ID, Photo & duly filled up form and they told me that the connection will be activated within 48 hours, but it is a matter of regret that already 9 days was over, connection has not yet been activated & only one phone call I received from your customer care & told me that it will take another 48 hours. As per their version phone will be activated within 96 hours. As soon as 96 hours was over I contacted your MTS customer care service & they advised me to contact my retailer & over the phone I tried to contact retailer but nobody attending the phone call from me though clear ring tone was heard in their phone. Next day I phoned MTS customer care again & one lady has taken my address & alternate mobile number assuring me that connection will be activated within 24 hours. But it was a false assurance. Again I contacted MTS customer care & they told me to contact with the retailer. Then personally I went to the retailer on[protected] & they have also given a false assurance that the phone will be activated within 3 hours & 3 hours was over on 8:10 PM on[protected]. I'm lodging a complain with you for harassing a senior citizen like me. I want illustrative punishment who deals with me & given false assurance repeatedly. I hope you will solve the matter immediately & activate my phone connection within one or two hours. Please reply me within stipulated time.

Thanks & Regards|
Somnath Chakrabarti|