[Resolved]  MTS Data Card — Excess bill without Using

Address:

Faridabad, Haryana

I had a MTS Data card with no.[protected] in the name of Sunil Kumar, It was a postpaid data card which has a fixed monthly rental of Rs.500/-. The very first month of purchasing this data card in Feb-12 bill was Rs.529/- with due date 21st march 2012, I have received bill in 10th of march 2012 in the mean time they have disconnected my internet service on the same date when i have received the bill. One call received by me from collection department regarding the bill payment, so they send a executive to my house and i have given the ch. of Rs.550/-on 14th march 2012, which is not deposited by their executive in MTS so my internet was still disconnect while i made the payment. I called in customer care between 16 to 18 march 2012, that why they have not activate my connection, the executive told me that we have not received the payment so that your connection is deactivated. So i verbally told the cheque no and related detail to MTS call centre and also send the receiving copy by mail to MTS and also request to close my account with reason the poor service. Then my internet was activate on 24th March 2012 after that i have used this connection for 3-4 days. after that i have not used the connection and next month bill of Rs. 1000/-(around) comes to me, when i called customer care they told that you have to pay this bill, so i didn’t pay the bill with reason that tell me that how the bill generate with Rs. 1000/- whether the plan is 500/- with 1.5 GB free downloading. I asked about the uses they have not told me anything, now this month i have received again the bill of Rs. 1500/-(around), so i am requesting that please close my account ASAP.

Thanks,

Sunil Kumar Sharma
[protected]