[Resolved]  Mts — Poor Service and No support

Address:

South Delhi, Delhi

I purchase and MTS connection on 22nd Aug. General activation time for the product is 90 minutes. It took 5 hrs. I have no issues with this as it may some time take time to process. Now after it got activated, I tried to connect to the internet and I found it was running slower than an dialup connection. I had purchased a unlimited plan (Fair usage policy applied). According to the plan I should be getting a speed up to 3.1 Mbps. for the first 15 GB and the next 15Gb at a speed of 144kpbs CDMA 1X standard. But the speed i was getting was 20kbps. to 40 kbps. However the signal strength was full (4 bars) I called up the tech support. It ask to chose Hindi or English. I selected English, so all the IVR communication was in English but I landed in a queue where the representative was speaking Hindi, that’s not an issue though. Next I had already punched my Number on the IVR the representative asked the number again and ignored any hearing. They did 2 trouble shooting steps, 1) download a latest software from there site for windows 7 which I did and restart the computer. I did the same no change, 2) they asked me to change the setting from hybrid to broad band. It did not work either. They registered a complaint and said I will get an call from there back end team within 10 working hours. I didn’t receive any call from them so I called them back on 24th Aug. The representative didn’t bother to listen rather asked my telephone number again, I provided them with this they asked what’s the issue. I said I have registered a complaint They said "there is an critical issue in your area and people are working on it". I said them when I registered the complain I was in Gurgaon and now I am in Delhi I face the same issue so is it an all India issue. They said no and some will call me by 25th as 24th was an holiday so the issue may not have been fixed. I agreed. I did not receive any call or my issue was not fixed on 25th 8 pm I called back asked for there supervisor , response supervisor not available no one except a senior analyst, He explained that nether he can guarantee nor send an email confirmation but the issue will be fixed by 26th or at least a call from the backend team, They cant forward the call to the backend team as they work till 6pm.I waited and called them back on 26th 3:30 pm explained all the details again to the calling agent, he said I will get an call within an hr. Which I did not get I called them back at 5pm asked for there supervisor. He said I will receive an mail within 30 min from the management that the issue will be fixed by 27th. I did not receive any mail till 8pm I called back the agent refused to give to an supervisor, pretended he cant hear me where I was able to hear sounds in background
"call ghuma diya" .Then he disconnected. I called again the agent said I will receive the mail and a call by 27th. I also asked them the return policy they said unless I get a call from the back end they will not say that. Its 2pm and not received any call or mail from the company. I am amazed by the response of a company which claims to be one of the best in the country and the CEO grabbed some award too.. This irresponsible behaviour of the company hampered my work , my time, and added cost to my telephone bill . Each conversation was around 40 to 60 min and each time I performed the same steps with no remarks entered on there log. as the agent was not able to communicate any thing i said in my previous call.