MTS India Delhi — BENEFIT OF AGREED MOBILE TARIFF PLAN NOT GIVEN

Address:

Delhi

PRADEEP [protected]

LAST YEAR MTS INTRODUCED PLAN 191 OFFERING ALL CALLS @1PAISA/2SECOND PROVIDED

RECHARGES ARE MADE FOR MORE THAN RS 900 IN 6 MONTH. THE BENEFIT OF 1 PAISA/2SECOND WOULD

CONTINUE TILL RECHARGES ARE MADE FOR MORE THAN RS 900 IN 6 MONTHS WITH NO TIME LIMIT. I

HAD TAKEN THE PLAN SOON IT WAS INTRODUCED LAST YEAR. I HAVE BEEN GETTING RECHARGES FOR

MORE THAN RS 900 IN 6 MONTHS AND GOT THE BENEFIT OF 1PAISA/2SECOND TILL 2ND JULY2012 .

ON 3RD JULY I NOTICED THAT MY CALL CHARGES DEDUCTION IS 1PAISA/1SECOND. I MADE MANY

COMPLAINTS 4739666,47945314,47955085,47995281. I MADE SO MANY CALLS TO MTS.INTIALLY THEY

KEPT ON ANSWERING TO WAIT FOR SOME DAYS AS THERE WAS SOME PROBLEM IN MTS SYSTEM WHICH

COULD NOT RENEW THE BENEFIT OF 1P/2S, AND LATER THEY SAID THE AGREED BENEFIT WILL NOT BE

GIVEN EVEN IF YOU ARE RECHARGING FOR MORE THAN RS 900 IN 6 MONTHS .IT IS STRANGE. MTS MAY

DISCONTINUE AN EXISTING TARIFF PLAN FOR A NEW CUSTOMER BUT MTS CAN NOT DENY THE BENEFIT

OF A TARIFF PLAN TO AN EXISTING CUSTOMER WHO HAD OPTED A TARIFF PLAN EARLIER AND WHO HAS

BEEN FULFILLING ALL THE CONDITIONS. PLEASE RESTORE MY 1PAISA/2SECOND PLAN IMMEDIATELY.