| Address: | Bangalore, Karnataka |
I have purchased mblaze premium on 13/03/10 and I have recharged 789/- for 3GB plan on 23/03/10. After using for a 2 days for one hour a day on 25th the unused data in my account shows 0 Data and I am not able to connect to any other sites. I know havent consumed full 3gb data and I also have the log in mts connector showing 250mb data transfer they have issue in the collector(which collect the data transfer for each account) I know this because I am an Engineer and I work or Broadband router.
I have raised complaints against this and one more shocking thing is there consultant called me once and I said I was busy and call me back he didnt call me back I have raised another complain of putting wrong acceptance info in my prev complaint, even on the second complain the mts guys didnt called and I have also got to know that they have put comment on the second complaint that he had called me this is really frustrating and none of them are honest not even nodal officer customercare.[protected]@mtsindia.in, nodal.[protected]@mtsindia.in I have sent mail to these email havent heard from them apart from automated emails.
I am warning you guys if you are planning to take new connection with MTS dont do it since they are new in market they dont know how to handle clients and they think what ever they do it will never get noticed.
If this will not get resolved I am planning to put case on them for 420(cheating) on me I will fight till I get justice.
We have to raise our voice when ever we see these kind of issues. Please help me getting justice against this.
Thanks,
ISHWAR
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MTS — Fraud Billing
I had purchased MTS Mblaze on 8-Jan 2010. According to the company offer i should get 15Gb free for the first month but after using only around 7.5Gb i was not able to use it any more when i called the Customer care they told me in their database it is showing 15Gb used so i requested them to please verify once if there is some mistake but they told me that there is no provision of cross checking.Then on 7-Feb 2010 i again recharged with 898 for 5Gb then again after 14 days that is on 21-Feb 2010 after using 3.8Gb i was not able to use the internet and they again told me that your 5Gb is over.During this time even I was not able to check my balance it was showing error and when i complained about that then they told me that your problem will be rectified in 3 days(My complaint no. is c10/7006). But it got corrected after 25 days.
Then again i make a top-up of RS.300 as my previous balance was finished in 14 days so i was left with 16 days validity and according to their billing which is 50p/Mb i should got 600Mb but again after using only 400Mb i m not able to use my internet. After that when i called them and told them that i will complaint against your company in Consumer Court then they told me that there is no fault from our side. This is the irresponsible response i am getting. Now i am seriously thinking about giving the complaint in Pune Mirror(Newspaper).
If possible please help me as soon as possible i want strict action and my money back againt this FRAUD COMPANY.
Thank You.