[Resolved] MTS, MBlaze Broadband Usb Modem — NOT REPLACING THE DEVICE IN THE WARRANTY PERIOD

zeba76

from Chennai, Tamil Nadu

Address:

Delhi

MY DATA CARD VERIFICATION HAS BEEN SIGNED NEGATIVE WITHOUT SENDING A VERIFICATION TO MY HOME. THE USB MODEM HAS ALSO BEEN DEACTIVATED WITHOUT GIVING A PRIOR NOTICE. WHEN THE MODEM OR THE DEVICE COMES WITH A WARRANTY CARD FOR ONE YEAR WITH NO CLAUSE ABOUT BEING DEACTIVATED DUE TO VERIFICATION PROBLEM THE COMPANY COMPLETELY DENIED TO REPLACE THE DEVICE OR REPLACE THE SERVICES WITH ANOTHER NUMBER THROUGH THE SAME DEVICE ON ADDITION TO THE THE STAFF OF MTS HAD A HUMILIATING BEHAVIOR. THE BEHAVIOR WAS RUDE AND ACCORDING TO ME WHEN THEY COULD NOT PROVE THEIR POINT THEY TOLD US EFFORTLESSLY TO COMPLAIN TO THE CONSUMER FORUM. AS IF IT DID NOT MAKE A DIFFERENCE TO THEM. THEY DID NOT CLEAR OUR DOUBTS ABOUT THE CLAUSE EITHER WHICH IS AGAINST THE BASIC RIGHTS OF CONSUME THAT IS RIGHT TO INFORMATION

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Arvind Kumar

from Bengaluru, Karnataka

USB MODEM not Replaced — USB MODEM not Replaced

Dear Sir,
Here I have a complaint of your staff of Tata True shop of Ganpti plaza, all are irresponsible, my case was of 16 March but still I have not received replacement of modem.
They are not customer friendly, they are not giving any type of receipt copy of my complain, today was my third visit in your TATA True shop on your staff request, They gave me Bad modem, with out any type of hardware detail which also was opened, saying we are not responsible for any type of Hardware fault,
How could they say that word, they are Behave like cheater, who will be responsible, every day I am wasting energy. Your modem is very costly for me, and other side still I have not received reply from your staff, The staff of your Ganpti PLAZA TATA True Shop are Very careless and stupid. Still they are not feeling,
I think, I should have to go consumer court against you,
Your service is very bad as your staff.
Here I am giving name of your staff and mobile number.
Mr. Abhishek Head Tata Shop Ganpti plaza
Mr.Anil Tata Shop Ganpti plaza
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
Can you confirm from him “what they are doing with me?”
Be Responsible and customer friendly if you want your faith of TATA Indicom.
Thanks,
Arvind Kumar