[Resolved] MTS MBlaze Data Card — No refund, No service
This is Praveen from Pune. I am MTS customer for the past 2 and half years. I bought my datacard from bangalore ITPL and then shifted to Pune 2 years ago. I am using MTS for 2 years now in Pune with broadband speed. But now I am facing problems, I am getting only 1x speed in Pune. So I contacted Bangalore customer care and they said supreme court has banned licenses in maharashtra. So what should I do now? I recharged on 21 March 2013 for 3 months for Rs. 2445 I ussually recharge with rs. 999 for a month but this time it was a good plan for Rs. 2445 so I recharged it and I got trapped. Now customer care is saying they will not give the money back and also there is no alternate way to get broadband speed in Pune. What is my mistake here. I got to know this today only, nobody informed me that services are going to be banned in maharashtra. MTS was knowing that I am in Pune as it reflects in their system but then also they never told me. So what I have done wrong ? Why should I suffer ? I cannot use 1x for my work. I believed in MTS and this is what I got in return. If somebody buys device from karnataka then that doesn't mean that they should be in karnataka for life time. But the customer care person was saying this is how it works. IS THERE ANY LOGIC IN THIS ??? HOW CAN I GET MY REFUND ??? THIS IS A FRAUD CASE AND I AM BEING CHEATED HERE.
Complaint marked as Resolved Aug 13, 2020