[Resolved]  MTS / MBlaze Data Card — Two month gone mts not resolve my complaint till date

Address:

South Delhi, Delhi

I have purchase an Mts Mblaze data (no. [protected]) card on 27 October with rs. 999 plane and under this plan I got 10 gb data with 3.1 Mbps speed. From last two months it getting slow and not working properly,
sometime it show modem is unavailable
I have make so many call on Mts customer care no. [protected]. But still I am waiting for reply/Solution.
I have make a call on mts customer care no. On 11 nov. That call was connect with your customer care executive name sanjay kumar, in my conversation with sanjay, I have got some information about my data card, and I was shocked after heard all details the details are mention below:
main user name/User name (who is owner of this data card) : jose varghese
address (where that device has been activated) house no. 998, 1st floor, ahina apartment, gali no. 23, tughalkabad extn.New delhi 110019.
I need to know if I have purchase that device for my own purpose, from mts dealer name : jai maa infocom, address : ta-93b, tughalkabad extn. Kalkaji new delhi – 19. So why that guy sent me used or froudy data card. As per my knowledge I have used maximum to maximum 6 gb from the date to received to 8th nov.
From 8th nov. 2012 to till date I am continuously raise so many complaint with the dealer / Nodel and appellate of mts also on customer care no, but every time they told me that after three or four day my executive will be visit your location but every time nobody come and problem still pending. On 12th nov. I have again call to dealer of mts and again he replying his representative will be reach on monday or after deepawali.
On 15th november I have visit your lajpat branch I got reply from that side “please call to customer care”
now today I have make a call on mts customer care no. And still this card allotted to another person then I have again an mark a complaint on your customer care nu (complaint no. Is c[protected]. With the help of your supervisor named angeet singh.
Please tell me what you do if you are sitting on my position
please do the needful on urgent basis. It’s urgent.

I have make so many complaint via mail/Call but I do not receive any kind help from mts site.

Name : Mukesh kumar
data card nu : [protected]
my mobile no. [protected]