[Resolved]  MTS / MBlaze — Regarding bill after closing the Account

Address:

Ernakulam, Kerala

Dear Sir,

This is regarding a complaint regarding billing after closing the account and bad response from customer support

I took a post paid MTS Data plan (MDN No: [protected]) on 10th of Sep. I took it from an MTS agent who visit our company.
I paid Rs[protected] – equipment cost + 500 – 1st month advance. The service was ok. The 1st bill was generated and I called the agent
and he told that the 1st month advance get adjusted after 1st bill. Since that pending amount was there, I called him again and a service Rep
assisted in solving this info . But I had to close this account on 27th Oct 12 after 1 and half month as it was not really useful
since mostly I have a Wifi in my location. I personally went to the Kochi local office for closure. The customer person told there was some
pending amount of 252 /- ( Reciept # 15112 ) and I paid and close this account.

After closure also I am getting a bill of ( Rs 525 ) . Again I went to the customer office and raised a ticket ( CVF # 7607 ) for inquireing the same.
The lady said that there are still pending amount and account is not closed. I showed the closure receipt. Then she said someone will get back to me
via phone and no one called. I did couple of follow up calls and everytime they say
Someone will get back to me. Later on 16th Jan 2013, I got an advacate notice for paying the pending amount
Again I went to Customer center on 28/1 for a closure ( CVF # 7670 ) . Lady said some one will get back to me.
I did a follow up call and again same response.

Its 1-Feb and this issue is still open. I request to look into this issue and close this ASAP.

Below are my concerns

a) I have been asked to pay bill again even after closing the account.
b) I am not getting any solution from local customer care. When I call the support #, they are asking me to meet local support center )
c) Customer person always asking that they wil get back and no one is getting back to me
d) If I request if I can meet in person. They are saying it is not possible.
e) There is a contact # mentioned in the advacate notice[protected] . Most of the time it is switched off.

I also worked as customer support lead for multi national company.I feel MTS is not demonstrating a good customer support here.
I already spent more than Rs 525 for visiting 3 times in person .paying the amount is not a big deal.but I don’t want to pay an amount
which already paid for the service.I request you to look into this ASAP.

Note : Sorry I don’t have the agent name who give me the connection. His MTS # is [protected]