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[Resolved]  MTS Mobile — unwanted caller tunes activation automatically

Hi

All I am having MTS mobile +91-[protected] , everyday i am gettting calls from customer care , one day i got call from MTS customer care cell for caller tunes I pick the call the disconnected after that it actomatically actiavted the caller tune to my number , i called to customer care but they saying they dnt know , answering a call and disconneting they charged me Rs.15, but i did not activated the caller tune.with out my permission they activated the caller tunes and they charging according their wish.I want an explanation for this with out my acceptance how they can activate the caller tunes .
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Complaint marked as Resolved Aug 13, 2020
Complaint comments  4 CommentsShareTweet

Comments

MTS MOBILE — Caller Tune without permission

The My mobile operator set a caller tune on my Number & taken charges without my permission. When I speak to customer care regarding this matter the executive abusing to me and said that the charges will not be refunded. Kindly do the needful if you can.

Regards
Umesh Chauhan
i am having MTS mobile +91-[protected] ever 10 minuets i am getting calls from customer care.pl deactivated this service.other wise we not continue yr service. this is urgent
THE ACTIVATION OF THE CALLER TUNE WITHOUT MY PERMISSION
I keep getting calls from the MTS customer care regarding the caller tunes . I disconnect the call but they set the caller tune on their own and charge Rs.15 every time. I would like to know the reason for activation without my permission. They create a nuisance. I want them to ask permission before activation. This is not only regarding the caller tune as there are many other pre activation process in my number.
THE ACTIVATION OF THE CALLER TUNE WITHOUT MY PERMISSION
I keep getting calls from the MTS customer care regarding the caller tunes . I disconnect the call but they set the caller tune on their own and charge Rs.15 every time. I would like to know the reason for activation without my permission. They create a nuisance. I want them to ask permission before activation. This is not only regarding the caller tune as there are many other pre activation process in my number. Pls deactive the caller tune immediately, Ph no [protected]
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    MTS / Sistema Shyam TeleServices [SSTL]
    Customer Care Service
    Customer satisfaction rating
    34%
    Complaints
    2095
    Pending
    0
    Resolved
    716
    MTS / Sistema Shyam TeleServices [SSTL] Phone
    +91 12 4481 2500 [Corp. Office]
    MTS / Sistema Shyam TeleServices [SSTL] Address
    MTS Towers 334, Udyog Vihar, Phase-IV, Gurgaon, Haryana, India - 122001
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