MTS Mobile — Registration Failed After 4 years Usage

Address:

Tumkur, Karnataka

My Father is using MTS Mobile number [protected] from past 4 years. It's CDMA mobile connection from MTS Service provider. He has submitted his ID proof to get this mobile connection. Now he got the message saying Registration failed. When we enquired it with Customer care they are telling this mobile number is registered to some other name.

My question is how would it be possible to give same connection to some other name when still that number is up and running ? Since the mobile number is shared across our family and relations. Kindly requesting the MTS team to address this issue ASAP.

My Father Name is Rangarayappa V, The Mobile Number [protected] which he has using from past 4 years. It is not working for a week now.

Could somebody assist and look in to this issue.

Thanks in Advance
Renuka Prasad