[Resolved]  Mts — fair usage policy

Address:

Pune, Maharashtra

this is regarding the fair usage policy of MTS India which states that upto 12GB a speed of 3.1Mbps would be provided and after that a speed of 144Kbps would be provided. I have a total of 13.5 GB o[censored]sage left in my account and they are providing the speed of less than 144Kbps. Also for the last 4 days the MTS customer care has been not responding to any calls made to them. In the past multiple similar complaints have been filed by me with reference Numbers as C[protected], Q[protected], C[protected]. with this policy almost 12 GB- 14GB goes waste as they do not provide the sufficient speed to surf the net or to download anything. also find attached the photo showing the amount of data usage left at which they are providing a speed of 64Kbps which is comparable to a dial up connection.