[Resolved] Mts — wrong balance deduction of mts data card

vikram singh rajpurohit

Address:

Rajasthan

hello sir/maim
i am vikram singh rajpurohit.and my mts datacard mdn number is [protected].and yesterday placed a complained from mts customer care and that time agent have told me it will be resolved widin 10 hours .and your balance will be refunded to you.but havn't got it yet .so i have called again at mts customer care and complained number is 30038 after that i havn't got my laps balance .so do needful about it and revert my wrong deducted balance bcz of this i am loosing my validity period so i want the validity of this recharge .

thanks and regards
vikram singh
[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

THOMAS123456

My suggestion to all the people who are reading this is not to take the services of MTS. If ever you face a problem and is not resolved within the time period provided initially by the customer care it should be immediately escalated to the nodal authority. If there is no further resolution of the complaint after the time period provided by the nodal authority it should be further escalated to appellate authority. Simply calling up customer care department or awaiting the responses will end your life.

Mukesh_kumar02

from Jaipur, Rajasthan

MTS — wrong balance deduction

Sir, my name is mukesh and my mobile no. is [protected]. On 13 Nov. company deducted 30 Rs. and on 14 Nov. they deducted 08 Rs. When i complaint to customer care, they did not give me the right answer. My complaint no. is Nov./ 36463. Please help me. I will be very thankful to you.