[Resolved]  Mts — Bills after discontinuation of service

Address:

West Bengal

Dear Madam/Sir

With reference to the captioned subject, we need your urgent intervention. I had applied for internet service provision from MTS and due to poor service I decided to discontinue the service and on the 25th of September, 2011 I sent a mail to their nodal officer along with the customer care informing that I have terminated the service and I am not using it any further. The mail was acknowledged by the organization and they had agreed that I will not be charged any further and my previous dues will be waived off.

Unfortunately that has not happened. I have been receiving continuous calls/sms from MTS customer care representatives to pay the bill. This is an extremely unprofessional behavior on their part. Kindly let me know how should I proceed in order not to be harassed any more.

Please find the copy of mails which I have been mailing to MTS attached with this complaint

Thanks and Regards,
Sagar Saxena

Arogya Niketan Pvt. Ltd.
105 R. S. Verma Rd.,
Uttarpara - Hooghly
W. B. - 712258

Mobile: [protected]