Mumbai Passport Office — Delay in Issuing Passport

My Sister Sonali Revankar has applied for Passport at the Mumbai Passport office on 17th July 09. Her File No. # B-023963. She had applied for passport in Tatkal Scheme, wherein she is suppose to get her passport in 15 days. Since she is recently married and moved to Tilaknagar, Her Tilaknagar Police clearance and CID police clearance has taken place on 24th July but since she is not been residing in Tilaknagar for last 1 years, there needs to be a police clearance from Ambarnath, as she was residing here for 4 years. Her paper's have still not come for clearance at Ambarnath Police Station. We were told that the paper's have got misplaced and hence were asked to fill the form again on 7th Aug for Ambarnath Police clearance. Again when we checked, we were told that the paper's have got misplaced and were again asked to fill up the form on 3rd Sept. It is really disgusting and Pathetic to know that Passport office functions this way. The staff working there doesn't know the importance of this official document and hence this irresponsibility in their work. As on date the Paper's have not come to Ambarnath for verification. The Staff working there is just useless. They feel people donot have any other work and can come to passport office and fill the form everyday. Hope someone will look into the matter. I am sure this kind of carelessness and insincerity towards the work on part of Passport authority must be ruining lot of people's career.