[Resolved]  Myntra.com — Fraud purchase from my debit card

Address:

Mumbai City, Maharashtra

Hi, on 12th sep " You have made Debit Card Purchase of INR 6691.81 on 12th September Info: VIN*MYNTRA.COM"

But i had not made any purchase from this web site its a fraud purchase from my debit card I had complain to bank and they had blocked my debit card also ,

However i informed this to myntra.com and requested them to stop this transaction. I follow up for many time by call & by mail. And every time they had given me assurance that you will get your money.

on 13th night they sent me mail as asking me my account detail to proceed further and on 14th morning i replied them also with detail, that time also after this mail i had again request them by mail & call that they have given me same assurance if its froud u will get positive reply.

But on 15th i had revived mail form myntra.com as below:

wish to inform you that, the order was placed on 12th September and the same was delivered today before some time to customer. Hence we will be unable to stop the delivery and process refund.

Here are the details :

The order was placed by Mr.Padam and the address is

Padam
we 32 mohan garden new delhi 59, Mohan Garden
West delhi 110059
Delhi, IN
Phone: [protected]


How come they proceed even thought the transaction had been stopped on 13th only.

Regards,

Vaishali Dalvi
[protected]