[Resolved]  Naaptol / Blackberry 9530 — no genuine handset from company

Address:

Pune, Maharashtra

I, Anand Malviya had ordered Blackberry 9530 Storm and received the same on 23 May 2011 details as below :

Order Number Payment Option Order Value (Rs.) Status
1777498 Cash on Delivery (COD) 11198.00 Order Delivered

Upon some checks I found that they have provided Forged handset and which belongs to Verizon Network USA. Also this handset is missing Features like Internet Browser and GPS. Earphones which are given alongwith handset is from Motorola with User Guide also is not original Blackberry.

When I contacted Customer Care they told me to get Verizon for GPS & Internet usage or check with Local Service provider whether the handset is compatible for these Services. Again, when I asked them to give cash back on return of handset they told me to send handset back by bluedart @ Aramax India pv limited 12/A new sun Mill Compound Lower Parel Mumbai -400013. After confirmation of receiving of handset, money will be transferred back to your account in a week's time.
But I believe if I send this back I will not get refund as update by ppl earlier in various Forum, thereby losing money as well as handset.
Please let me know how I can get our Money back and how legal action can be taken against this Fake Company.

NOTE :AWAITING REPLY

regards,
Anand
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