[Resolved] Naaptol / Blackberry BL7000 — Defective mobile handset delivered

jagameera

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

I purchased a BLACKCHERRY BL7000 vide Ref # 283972. I purchased this after going through the features mentioned in their website and also in The Times of India. However, I understood I was duped when many of the features that they claim were false. For instance,
i) there is no provision for a USB port. They claimed to have this feature enabled in their advertisements in the newspapers, now possibly after receiving complains they advertise without this feature!
ii) both incoming and outgoing call gets disconnected 2 seconds after getting connected. iii) the helpdesk agents are not at all aware of the technicalities of the product and they advise to contact any local mobile shop and when I insist to speak to Manager, they give some lame excuse and place on hold for a long time forcing me to drop the call as it is an STD call for me.

I want them to replace the handset with a working one with all the features that they claimed earlier. Else, I want a refund of my money.

Can you please help me?

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Feb 22, 2017

Complaint marked as Resolved

Verified Support

Jun 09, 2010

Naaptol Online Shopping Customer Care's response Dear Customer,

We sincerely apologize for the inconvenice caused to you. This is to inform you in order to process your Repalcement.we would require the product which has been recieved at your end. would request you to dispatch the faulty product at the provided address and kindly help us with the courier details so that we can also co-ordinate with the courier company for the same.

Hoping to get the details soon to help you in an effective manner.

Thanking you in anticipation.

Regards,
Naaptol Customer Care.

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Comments

jagameera

from Bengaluru, Karnataka

Naaptol BlackCherry BL7000 — Defective product

Order # 283972
==============
I purchased BlackCherry BL7000 from Naaptol few weeks ago. But I found that a defective product was delivered to me. I tried various ways to contact the company but without any result. The response that I get from the helpdesk is poor. They expect me to speak in Hindi. When I told them about the defective product, I was asked to take it to any mobile repair shop to get it repaired. When I insisted they give me some numbers which either do not exist or are the numbers which land up to the helpdesk. Finally, I got a call from Naaptol asking me to send the defective product to Naaptol through Blue Dart :

The Blue Dart Docket # [protected] dated 12-June-2010 is addressed to :

Tele-One Consumer Products (P) Ltd.,
Building # 173, Ajit Complex,
Shiv Market, Pitampura,
New Delhi - 110 034

They asked me not to pay as Naaptol would pay the courier charges on their Account number 113260. I was given a Case Reference # 15189 for future reference.

I have lost lot of money in making STD calls and also this has caused lot of inconvenience.

I have not received a single communication to any mails that I have sent to Naaptol till date.

Am I duped?

I need a response from any of the responsible officers immediately.

Suresh Natarajan

from Coimbatore, Tamil Nadu

blackcherry - BL 7000 — USB Cable not received

Sir,

I have purchased a mobile hand set mentioned above and not checked the
contents immediately, due to not required except the hand set and user guide.
Then I found out that the USB cable was not sent along with other items sent
and so informed the same to one Mr. Isshant, of your customer care division.
He had promised to check up and arrange to send the same within three days.
But I have not received it so far. Plz take appropriate action in this matter.
Regards,

suresh.n

akhaya kar

from Bareilly, Uttar Pradesh

HI,
I HAVE PURCHASE ONE BLACK CHERRY MOBILE BL 7000 SL NO - 523442 DT 01.05.2010 THIS DISPLAY IS NOT WORKING CAN YOU GIVE ME THE CUSTOMORE CARE NO SO THAT I CAN SPPEK WITH THE CUSTOMORE CARE OR SERVICE CENTER HOW CAN I SERVICE.
PLEASE CALL ME THIS NO [protected]

yashd

from Rajkot, Gujarat

HI,
I HAVE PURCHASE ONE BLACK CHERRY MOBILE BL 9000i DT 01.05.2010 THIS DISPLAY IS NOT WORKING CAN YOU GIVE ME THE CUSTOMORE CARE NO SO THAT I CAN SPPEK WITH THE CUSTOMORE CARE OR SERVICE CENTER HOW CAN I SERVICE.
PLEASE CALL ME THIS NO [protected]

ARUNPANDI

from Nagpur, Maharashtra

I AM ARUNPANDI I DECLERED TO MY ORDER NO;941214 ; REASON FOR MONEY PROBLEM.

jagameera

from Bengaluru, Karnataka

Order # 283972: After waiting for few months, I received the complete refund money for the defective handset Blackcherry BL7000.

However, I have decided not to go for any products from Naaptol.

Thanks.

medikind

from Rajahmundry, Andhra Pradesh

Dear sir,
I have purchased blackberry bl7000 model my mobile panel almost spoiled so i need a new black colour panel please send it throw VPP or any courier to following address

Y.V.RAGHAVA RAO
D.NO.64-10-7
STARHOUSE
APP MILLS RAMAKRISHNA NAGAR
MALLAYYAPET
RAJAHMUNDRY-533 105
E.G.DT
ANDHRAPRADESH
[protected]
Other wise where i can get plz inform me
regards
raghava

mahiisha

Hi,
I had purchased a Black cherry mobile BL 7000B, before 1 months from A T.V Add. After Purchasing When I inserted my sim and memory card, there are many faults like, memory card not supported on mobile, image captured failure, and sound Problem. So Is there a Service Centre in Jamnagar and any other Place, Kindly call me at [protected] any time. I shall ever thankful to you for this.