[Resolved]  Naaptol — Non-delivery of my order

I was solicited on my mobile phone, and i placed my order no. 94030 for a product. I was informed by naaptol that the item would be delivered by first flight couriers awb lb 0520118, within 5 days of the sms dated 21 nov 09.
I was very keen on receiving the product; i had asked for delivery at my office. I had instructed my staff to inform me immediately if any courier parcel came for me. No parcel was delivered; nor was any "missed you" note left at my address.
On enquiring with the first flight courier office, i was informed that it has been returned to mumbai, undelivered! Why?
This is poor customer service.
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Feb 22, 2017
Complaint marked as Resolved 
Verified Support
Jan 15, 2010
Naaptol Online Shopping Customer Care's response
Dear Mr COMMANDER MOHAN,
we are apologies you, we are very sorry about to inconvenience you,
we will solve your problem soon as possible. any query about that please call us we will happy to help you.
if you have any proble kindly give reply on [protected]@naaptol.com THANK YOU HAVE A NICE DAY.
Verified Support
Jan 15, 2010
Naaptol Online Shopping Customer Care's response
Dear Mr. Bijay,

We regret the inconvenience caused to you. Your shipment is on the way to reach you.Thanks for your kind patience. We are on toes to resolve your request.Please feel free to mail at [protected]@naaptol.com.

Customer Care Team
Verified Support
Feb 01, 2010
Naaptol Online Shopping Customer Care's response
This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on [protected]@naaptol.com or else you can call on customer care No. [protected].

Thank you
Naaptol Customer Care.
Complaint comments 

Comments

as my order no. is 111304 but still i have not received the product kinly inform status of my order to avoid inconvinence
dear team...kindly see and check the order 123831 for which the dd has been already submitted...but as of now 40 days are over...but my product has not reached me...inspite of calling the customer care...your officers pick the call and behave very idotically as they themselves dont know how to proceed...kindly do the needful else the consumer court has to be touched forcefully...
kindly let me know the status of order number 123831...there was an apologistic comment from your end stating tht my complaint will be attended soon...but how soon???...kindly let me know when can i get my product back...
MUMBAI MIRROR AND TIMES OF INDIA HAVE COLLABORATED WITH NAAPTOL, BY DUPING CUSTOMERS THROUGH THEIR FALSE ADVERTISING MEANS.
ACCORDING TO GRAPEVINE NAAPTOL IS A PROXY OF THE TIMES OF INDIA AND MUMBAI MIRROR WHO USE IT TO FOOL PEOPLE INTO BUYING PRODUCTS WORTH THOUSANDS OF RUPEES.
THERE IS A FACT DOING THE ROUNDS THAT EVERYDAY 1000 PRODUCTS ARE 'SOLD'. THAT IS A TOTAL OF 50, 00, 000 RUPEES EVERYDAY WHICH IS THEN PUT IN THE BANK TO EARN AN INTEREST OF 5, 00, 000 EVERYDAY AND 1 CRORE 50 LACS IN A MONTH PURELY ON INTEREST.
AND WHEN THE CUSTOMER GETS THE MONEY BANK THE TIMES OF INDIA, MUMBAI MIRROR THOUGH ITS NAAPTOL WING HAVE MADE AN EASY INTEREST OF **ATLEAST** 1, 50, 00, 000 THAT IS ONE CRORE AND FIFTY LACS


I HAVE ASKED MY FAMILY TO STOP READING THE TIMES OF INDIA AND MUMBAI MIRROR BECAUSE OF THIS HUGE FRAUD. THESE SWINES TRY TO SHOW KALMADI, RAJA AND ALL AS FRAUD, . BUT THEY ARE FRAUD THEMSELVES.

ANNA HAZARE WHERE ARE YOU. ARE YOU LISTENING.

shoes refund or size change

I send shoes back to Naaptol .com for size change since 27 June and waiting for refund or size change but not getting refund, or refund coupons refund or another pair of shoes

product is not good

product is not good

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