[Resolved] Naaptol / Car Stereo — Utter non response from COMPANY on my Refund of money causing great mental harassment to me. ORDER # 1204292 | |||
My order number was 1204292. My mobile is [protected]. Dear Sir/Madam Date: 05.02.2011 I had asked for a MP3 player for car making it very clear that I have a NANO car on the phone while pacing the order itself. Even the representative promised me that the product is universally fitting in all cars So I ordered it got on 3-1.11. My order number was 1204292. My mobile is [protected]. When I took it to a car accessories fitter; to my horror neither the speakers nor the MP3 player were at all fitting in to my car slots. So I called back and I was advised to give in writ8ing about the complaint and for refund of money. I immediately wrote back and sent the parcel by Maruti couriers on 10-1-11. Despite several reminders, calls, I have not yet received the money back. Kindly look in to the matter and avail me the refund in my : SBI Bank account :[protected] ; Name : Khuman L Rathod Thanks you Mr Khuman L Rathod Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Locked Blackberry sold to me
Naaptol Order No:1245305, Order Date: January 13, 2011; Payment Mode: Credit Cardp; Product Price: Rs.5999; Shipping Price: Rs.200; Order Amount:Rs.6199.00; Product:BlackBerry 8830 Mobile with GPS; Product Category: Mobile PDA and Smartphones
I bought this mobile from Naaptol as per the details exhibited on their website (http://www.naaptol.com/price/20002-BlackBerry-8830-Mobile-with-GPS.html). It was supposed to be a brand new Blackberry device which could be used on any network. There was clearly no mention that the device may be locked, refurbished or not usable on any network. I was unable to use the Blackberry services on the shipped piece on Vodafone GSM network. My company’s technical team and Vodafone executive confirmed that the Blackberry 8830 handset purchased by me from Naaptol was locked for use with a foreign service provider and could not be used on their network. I was now stuck with a useless device. Naaptol Team had not helped me at all when I requested them to organize a reverse pickup and either refund my money or deliver a new, unlocked Blackberry deice in lieu of this one. Instead, I was asked to approach their supplier, who was not the original party I dealt with, or paid to. Later, I was asked to send back the phone to the supplier on 12th April, and I did so at my own cost. The product was received on 13th April by the supplier but till date I have not heard from the supplier or Naaptol. I have written numerous mails to Naaptol's team including the CEO. Naaptol is basically not acting in an ethical, consumer friendly or responsible manner.
Naaptol Order No:1245305, Order Date: January 13, 2011; Payment Mode: Credit Cardp; Product Price: Rs.5999; Shipping Price: Rs.200; Order Amount:Rs.6199.00; Product:BlackBerry 8830 Mobile with GPS; Product Category: Mobile PDA and Smartphones
I bought this mobile from Naaptol as per the details exhibited on their website (http://www.naaptol.com/price/20002-BlackBerry-8830-Mobile-with-GPS.html). It was supposed to be a brand new Blackberry device which could be used on any network. There was clearly no mention that the device may be locked, refurbished or not usable on any network. I was unable to use the Blackberry services on the shipped piece on Vodafone GSM network. My company’s technical team and Vodafone executive confirmed that the Blackberry 8830 handset purchased by me from Naaptol was locked for use with a foreign service provider and could not be used on their network. I was now stuck with a useless device. Naaptol Team had not helped me at all when I requested them to organize a reverse pickup and either refund my money or deliver a new, unlocked Blackberry deice in lieu of this one. Instead, I was asked to approach their supplier, who was not the original party I dealt with, or paid to. Later, I was asked to send back the phone to the supplier on 12th April, and I did so at my own cost. The product was received on 13th April by the supplier but till date I have not heard from the supplier or Naaptol. I have written numerous mails to Naaptol's team including the CEO. Naaptol is basically not acting in an ethical, consumer friendly or responsible manner.
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Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar, Thane, Maharashtra, India - 400607
In this Era of customer relationship management; I am being harassed and subjected to utter mental agony and dissatisfaction by your team.
I have called several times, talked several; emailed more than thrice, all to no result
You people tale money readily but why this harassment when it boils to refund?
I refunded the product as it did not fit in my car, on 10’Th January. That too at my personal expense of Rs 250 by Maruti courier. Product di got received by your Aramax office the very next day, which is what Maruti courier confirmed me too.
It is more than 45 days!!!!
Your customer service people told me that within 10-to 15 worming days it will be refunded is this policy on paper only?
A customer feels happy when your policies e actually reflected in behavior not on paper.
A harassed customer
Dr K.L.Rathod.
My order number was 1204292. My mobile is [protected].