[Resolved]  Naaptol.com — defective product &delay in replacement

SPY PEN 4 GB(NAPTOL.COM) — DEFFECTED PRODUCTS

I have ordered for two spy pens of 4 GB on their phone No [protected] vide order No [protected].I have
received both the products and made the payment by cash on delivery.But both the spypens are deffective.
My mobile phone No is [protected] which I have given at the time of placing the order.I have complained
hunderds times on help line for the replacement of the products,talked to Namrita,Malini,Jatin,Ankit in the
complaint section but nothing has been done so far even the time of more than 4 month has been elapsed.
I have spend too much money on STD calls from my mobile phone but nothing has been worked.kindly replace my products at the earliest.

i will be purchased one spy pen and recived this then i not got this charger so plz chek

sir,
i have purchaced a touchpphone on naaptol.com by cash on delivery method, by order no 205748. they delivered the product after only 3 days and collected payment of Rs 6200/.when i opened the packaging it was a cheap Chinese phone and above all it was defective one.so i contected to naaptol's coustemer care helpline. i have tried on that for 4 continuous days and thousands of calls, allways with on dialogue "all our executives are busy on another call, please wait for a while, your call will be attended soon". after four days i email a complaint to their feedback section and than i was told to resend the product to their specified address, i sended the package to them by bluedart couriers and they delivered it to them on 27 march . from than until now i dont got my replacement . i think i was cheated by them and lost my money to a white collared fraud concern . please do something so other pepoles will not fall victim of NAAPTOL.COM.

Dear Friend,

Greetings,

I am suffering with same problem like your. I have also purchased one faulty mobile and same it was a cheap ( like Naaptol.com) chinese mobile.


I purchased on E Phone ( mobile ) from Naaptol and my order no is 113484. It was a faulty one and we send it back to Naaptol on 12/12/2009 from Mandvi – Kachchh ( Gujarat ) through Professional currier POD no mdv 296123. and we confirm with Naaptol officer that they got mobile on 27 / 12 /2009 and he told me that we have done formalities of replacement.


After 7 days i.e. in First week of Jan 2010 Naaptol officer told me that we will send you new mobile within 10 working days.


Since that day to till date continuously I am giving call to Naaptol officer and every time they are telling that you will get the mobile shortly. Within 7 working days… i have done minimum 100 call to Naaptol. May be cost of these call's will be more then that mobile's cost…I am trying to get justies only...


Due to Fred up with Naaptol officer and be help less I complaint in to shree Grahak suraksha and replyfornaaptol.com for this issue. After complain in Grahak surakhsa, in April third week Naaptol officer called me and told that your mobile is already send to your address and you will get it within 7 working days ( first time I got reply from your side due to shree grahak suraksha only)


So, I thanked to GOD that at last now I will get my mobile. But since till date I didn’t got my mobile and whenever I m calling to Naaptol officer at that time Naaptol officer telling me that we send your mobile thro AFL currier and you will shortly get mobile.

With Lots of pain I am requesting you that sir kindly alert to all our netion's people about cheeting advertisement of Naaptol ( Order kariye, aur 7 dino me apaka product paiye ) thro your source, so atleast other people do not do mistake what i have done.

Note: I also talked with Naaptol senior officer / supervisor about my case lots of time, but they also every time told me that I will get my mobile within a 7 working days. I am also having a recording of last call with Naaptol officer, telling me that “we send your mobile by AFL currier to your address and you will get mobile within 5 days” in third week of april. This evidence help to alert all other people from Naaptol. In other recording Naaptol officer accepting that they got mobile back in dec - 09. i am sending that two recording to you for your kind information and it will help to give justies to me... Sir, I am not able to attach that recording in this formate, so if possible then give me your mail id so can send that recording to you...


As per my experience about Naaptol is that it is continuously cheating me and may be also cheating many other people by lying every time. I will try my level best to alert my district and state people about your cheating advertisement.


Regards,

Mota Mohan C.
Mandvi – Kachchh,
Gujarat
[protected]
[protected]

I am suffering with same problem like your. I have also purchased one spy pen and same it was a cheap ( like Naaptol.com)
I purchased on spy pen 16 GB) from Naaptol and my order no is 1022178. It was a faulty one and we send it back to Naaptol on[protected] from Yavatmal, vidarbha through Professional currier and we confirm with Naaptol officer that they gotspy pen on 12.01.2011 and he told me that we have done formalities of replacement.


After 7 days i.e. in on 18 th jan.2011 Naaptol officer told me that we will send you new spy pen within 7 working days.

Since that day to till date continuously I am giving call to Naaptol officer and every time they are telling that you will get the spy pen shortly. Within 7 working days… i have done minimum 100 call to Naaptol. May be cost of these call's will be more then that spy pen's cost…I am trying to get justies only...


Due to Fred up with Naaptol officer and be help less I now ready to launch complaint in to shree Grahak suraksha and replyfornaaptol.com for this issue shortly.
Still i have not received my spy pen, only giving answer from customer care assitance that next 7 working days, your product will be recvd u, but every time i confirmed about status and found that my product not sent back. With Lots of pain I am requesting you that sir kindly alert to all our netion's people about cheeting advertisement of Naaptol ( Order kariye, aur 7 dino me apaka product paiye ) thro your source, so atleast other people do not do mistake what i have done.


As per my experience about Naaptol is that it is continuously cheating me and may be also cheating many other people by lying every time. I will try my level best to alert my district and state people about your cheating advertisement.


Regards,
Aashish Soman
Pride Plaza Apartment
Satyanarayan Layout,
Arni Road,
Yavatmal.445001
[protected]