[Resolved] Naaptol.com / HTC Magic - G2 — Misleading Mobile Advertisement – Features Lacking! and Different !! | |||
I bought the HTC Magic-G2 Android Mobile order# 3719379 from naaptol.com yesterday and had paid in advace through my card. Their website says Feature of Android 2.2 OS however the phone i have received has 1.5 OS which is very old and makes the phone useless because i can not buy any application from the Andriod market on this OS. This phone is T-Mobile phone made for ONLY united states of america as confirmed by the HTC customer care on[protected]. IMEI# [protected] is for a phone that is only for US. The naaptol.com website as per the attached screen shots shows that camera has LED Flash which is not there.in the phone which is still not my concern because the firmware version promised should be as stated. My worst fear of buying online has come true! Naaptol's vendors are pathetic! HTC technical support people have said that this is an outdated andriod version and the phone is just as useful as a paper weight. I am looking for replacement / refund whichever possible Regards, Amit +[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Hi,
I have sent the HTC Magic-G2 Android Mobile order# 3719379 back to the below mentioned address and have provided the blue dart people with the centralized A/c # 113260. Mode: DP to the logistics and have mentioned the product amount to be less than 1000 as suggested by you:
JS associates. 2, Mangesh Industrial estate, Subhash Nagar, Mulund Link Road. Nahur West - Mumbai 400 078. Land mark Behind Designo Furniture Showroom
I spoke with Vivek on [protected] number with all the details. I am looking for an immediate refund as i need to buy something again your site (hoping this time i receive what i will order and with same features).
I have sent an email to [protected]@naaptol.com. The AWB# is [protected] and cheque favoring name is: Amit Puri
The Blue Dart office people told me that the product will reach you guys on 12 April 2012. The Blue Dart website has given Tracking Details as delivered: Date of Delivery 12 April 2012, Time of Delivery 16:40, Recipient Mohan. I have received no communication what-so-ever on the confirmation from you guys.
Regards,
Amit
+[protected]
I have sent the HTC Magic-G2 Android Mobile order# 3719379 back to the below mentioned address and have provided the blue dart people with the centralized A/c # 113260. Mode: DP to the logistics and have mentioned the product amount to be less than 1000 as suggested by you:
JS associates. 2, Mangesh Industrial estate, Subhash Nagar, Mulund Link Road. Nahur West - Mumbai 400 078. Land mark Behind Designo Furniture Showroom
I spoke with Vivek on [protected] number with all the details. I am looking for an immediate refund as i need to buy something again your site (hoping this time i receive what i will order and with same features).
I have sent an email to [protected]@naaptol.com. The AWB# is [protected] and cheque favoring name is: Amit Puri
The Blue Dart office people told me that the product will reach you guys on 12 April 2012. The Blue Dart website has given Tracking Details as delivered: Date of Delivery 12 April 2012, Time of Delivery 16:40, Recipient Mohan. I have received no communication what-so-ever on the confirmation from you guys.
Regards,
Amit
+[protected]
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Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar, Thane, Maharashtra, India - 400607
We are sorry to note that the item that you have purchased through the order no-3719379.
As per our telephonic conversation you said that you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.
We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.
Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:
JS associates.
2, Mangesh Industrial estate,
Subhash Nagar
Mulund Link Road.
Nahur West - Mumbai 400 078.
Land mark Behind Designo Furniture Showroom
Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).
On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3719379] and your mobile/ landline no for easy identification and further processing.
Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.
Kindly write back to us at [protected]@naaptol.com or call us at [protected] & help us with the awb# & cheque favoring name.
It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.