[Resolved]  Naaptol.com — NON RECEIPT OF REFUND OF DEFECTIVE BLACKBERRY 9530 STORM MOBILE PHONE

Address:

Mumbai Suburban, Maharashtra

Dear Sir/Madam,

I have ordered a Blackberry Mobile 9530 ‘Storm’ on 29/9/2011 through online shopping portal Naaptol.com whereas they offered the price of mobile as Rs 9799(basic price)+299(delivery charges) =Rs 10098. I have paid the amount by using my ICICI Bank Credit card.

I got this shipment on 4th October which was packed in poly bag of Naaptol.com & well wrapped by BOPP tap with intact condition. This shipment received by my wife in day time because I was on my job, when evening I have unwrapped the poly bag to open the box of mobile I was shocked to see that the seal of the box of Blackberry Mobile 9530 storm found broken, scratches found on mobile screen & it seems as used mobile, Battery in open condition & used.
After the receipt of mobile in such a worst condition, I contacted the customer care of MAPTOL personal at their mobile number to register the complaint regarding the receipt o[censored]sed mobile from Naaptol.com. During my conversation with their customer care representative, customer care person claimed that they cannot give the replacement but they will refund the money and told me to send back the mobile by same courier service Blue dart on below given address:

JS associates.
2, Mangesh Industrial estate ,
Subhash Nagar,
Mulund Link Road.
Land mark Behind Designo Furniture Showroom
Nahur West
MUMBAI - 400 078.

They also gave their courier account number, their e-mail id for correspondence and address of courier at Dewas.
During my discussion, the customer care representative said that Naaptol.com will refund the money back within 48 hours after receipt of mobile, if it is purchased though credit card and amount will be credited in my account within 48 hours of receipt of mobile set. In case of COD, the payment will be given within 21days by cheque.

I have returned this Blackberry 9530 storm mobile phone to Naaptol by Blue dart courier by providing all necessary details & centralized A/c # 113260 on 8/10/2011 AWB [Air Way Bill] No. [protected] and it was received to above mentioned address on 10/10/2011.(confirmed by Blue dart). Pl refer the tracking details given below:

TrackDart ™ - Tracking Details



Status updates on your shipments are provided below. For feedback on your shipments, select airway bills and click on the Contact Us button at the end of the page. To forward the details enter your Email ID, the recipient's Email ID and Send.


Waybill No : [protected] Reference No : 11111

Pickup Date 08 October 2011
From Indore
To Mumbai
Status SHIPMENT DELIVERED
Date of Delivery 10 October 2011
Time of Delivery 17:35
Recipient Shata


After confirmation of receipt of this shipment on Blue dart site I have again contacted their customer care person on 13/10/2011, they told me that due to some reason amount could not be credited in my account. HE assured me of crediting the amount in my account by Tuesday dated 18/10/2011, on 18th evening I again contacted their customer care person Mr. Littu regarding the non receipt of refund, but he was not able to give any satisfactory answer.

I told him to give me the contact number of his senior but he disconnected the phone by saying that his seniors were busy.

Then, I sent a mail on 18/10/2011 to the given e-mail id & the e-mail id from where we got the shipment and given all the details. I got the reply of my mail on 19/10/2011 wherein Naaptol customer care person asked me to send the Mobile to them and they would take action within 2-3 days of receipt of mobile. However, I’ve already sent the mobile to them on 8th October’2011 with all the details. The same had already been received by them on 10th October’2011. Regarding this, I replied to MAAPTOL customer care on 20/10/2011

I’ve sent reminder on 21/10/2011, 30/10/2011 & 31/10/2011 but they didn’t responded properly till today.
I request you to please take necessary & strong legal action against the naaptol.com, so that thay don’t cheat any other customer in future and return my money.

Regards
Rajesh Kumar Sonakiya
HOUSE NO :- 5,COLONY NAME :- GANESH VIHAR COLONY,
AREA :- CIVIL LINES,DEWAS.
DEWAS MADHYA PRADESH 455001
Mob [protected]