Naaptol — Defective product no replaced | |
I have ordered for 1 Ghz Wespro Touch Screen Tablet PC with 3G (S714) (product order no.3986993) on 14/05/2012 by making payment of Rs.5298 in advance by using my credit card and product was delivered on 16/15/2012 within two days of order. But the product was defective that power button gone bad within two days and there were scratch marks on screen. So I called customer care, I was asked to send the product back to naaptol. I sent it back to naaptol on 22/05/2012 by Blue Dart Courier (AWB.No.[protected]) and it was delivered to naaptol on 23/05/2012 at 12.30, received by by Dinsha. After this every week I called customer care no regarding status of replacement, but every time i got reply that it will be delivered within 15 working days.They have byhearted those words telling it will be delivered within 15 days. But still I have not got the product back from naaptol. So I request you to solve this problem and arrange to get my product back within one week or refund my amount of Rs.5298. My mob.no is [protected]. I have attached here the proof of naaptol bill ,my letter to naaptol for replacement of prodcuct, Blue dart courier receipt and tracking details of blue dart courier.
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Dear Mr.Bandikeri,
As per our telephonic conversation you said that you have sent product at our QS warehouse address for replacement.
Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We have escalated the issue to the concerned vendor and the product would be dispatched to you at the earliest on priority basis.
Please be rest assured as you will receive the product within 7-10 working days.
Once again please accept my apologies at this incident.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
As per our telephonic conversation you said that you have sent product at our QS warehouse address for replacement.
Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We have escalated the issue to the concerned vendor and the product would be dispatched to you at the earliest on priority basis.
Please be rest assured as you will receive the product within 7-10 working days.
Once again please accept my apologies at this incident.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
Hello Sir,
Thank you for your kind concern.But on telephonic conversation you told me that it will be delivered within 3 working days and already it is 05 days. I do not know what is your actual problem and as i ordered for it, it took exactly only 02 days to dispatch. But for replacement why you people are taking too much time I am not understanding and when you dispatch make sure that it will be dispatched with user manual, warranty card, carry case, Ethernet connector and charger that i had returned to you.
Thank you for your kind concern.But on telephonic conversation you told me that it will be delivered within 3 working days and already it is 05 days. I do not know what is your actual problem and as i ordered for it, it took exactly only 02 days to dispatch. But for replacement why you people are taking too much time I am not understanding and when you dispatch make sure that it will be dispatched with user manual, warranty card, carry case, Ethernet connector and charger that i had returned to you.
Again I had called customer care no today and I was told it is under process for dispatch and will be delivered in 7 workings days. I have heard the same words many times.I do not know why you people are playing with me and whats your intention to harass customer like this. I am fed now and I am taking this as serious.I would like to go for next level of complaints if it is not delivered in next 03 days. But before I request you to solve this problem and arrange to get my product back within03 days or refund my amount of Rs.5298.I am not going to leave you people till I get my product back or my amount refunded.
Dear Sir,
This is very painful to say that after all mental torture undergone with Naaptol people for one month and 08 days, I have received the product back on 30/06/2012.But it is not replaced or repaired and got the letter from Wespro Digital Pvt Ltd., manufacturer of the product telling that the product is not under manufacturers warranty and I was asked to pay repair charges. How ridiculous is that?..For new prodcuct reprieved from Naaptol there is no warranty. I am fed up of these people and I called naaptol customer care center again and I was asked to send the product back to them to the following address for refund of amount. I am sending the prodcuct back to naaptol and will wait for refund within 07 working days.If not done I am going to claim it legally or anybody please suggest me for higher level of action against naaptol
Khasra no.386, Gail no.2,
A block, Mahipalpur Extension,
New Delhi-110037
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This is very painful to say that after all mental torture undergone with Naaptol people for one month and 08 days, I have received the product back on 30/06/2012.But it is not replaced or repaired and got the letter from Wespro Digital Pvt Ltd., manufacturer of the product telling that the product is not under manufacturers warranty and I was asked to pay repair charges. How ridiculous is that?..For new prodcuct reprieved from Naaptol there is no warranty. I am fed up of these people and I called naaptol customer care center again and I was asked to send the product back to them to the following address for refund of amount. I am sending the prodcuct back to naaptol and will wait for refund within 07 working days.If not done I am going to claim it legally or anybody please suggest me for higher level of action against naaptol
Khasra no.386, Gail no.2,
A block, Mahipalpur Extension,
New Delhi-110037
Dear customer,
as per our telephonic conversation you said that you have dispatched your product at our warehouse address for refund.
We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.
Cheque favoring : bheemappa bandikeri amount : 5298.00/-
Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.
Do write us back at [protected]@naaptol.Com if the cheque is not delivered in 7 to 10 working days or call us at [protected] for further assistance.
Request your patience in the interim.
Thanks & regards,
customer care
naaptol online shopping pvt.Ltd.
as per our telephonic conversation you said that you have dispatched your product at our warehouse address for refund.
We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.
Cheque favoring : bheemappa bandikeri amount : 5298.00/-
Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.
Do write us back at [protected]@naaptol.Com if the cheque is not delivered in 7 to 10 working days or call us at [protected] for further assistance.
Request your patience in the interim.
Thanks & regards,
customer care
naaptol online shopping pvt.Ltd.
Dear customer,
we have given complete refund against your order # 3986993 . We sincerely apologize for the inconvenience caused to you.
The amount has been credited to your bank account, below are the transaction details.
Remark [protected]
refundamount 5298.00
in addition, we will further evaluate how we can prevent this problems from occurring again in the future.
It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Do shop with us in future.
Thanks & regards,
customer care
naaptol online shopping pvt.Ltd.
we have given complete refund against your order # 3986993 . We sincerely apologize for the inconvenience caused to you.
The amount has been credited to your bank account, below are the transaction details.
Remark [protected]
refundamount 5298.00
in addition, we will further evaluate how we can prevent this problems from occurring again in the future.
It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Do shop with us in future.
Thanks & regards,
customer care
naaptol online shopping pvt.Ltd.
I ordered nutriglow facial kit from Naaptol.. your cce Sachin promised to send a pink massager in the kit. I was extremely disappointed to see the blue massager inspite of clear instructions at the time of ordering. Henceforth I have called ur customer support several times but there was no quick solution goven by your team. Your floor supervisor Satish sugested to return the product back and only then they will send the new pink massager. Naaptol terms and conditions are horrible. You should send a new product in exchange of the wrong product instead of asking the customer to send the product back to you or atleast send the money back to the customer till you arrange for their new product. Certainly your staff should be very strictly trained in not to cheat the customers while placing the orders. This was my first and last transaction with naaptol. I would never recommend it to anyone. Naaptol fails to provide customer satisfaction and value for our money. Dear readers kindly beware of this cheating tol.
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Naaptol.com — Defective product with no replacement guarantee
Dear Sir,My name is Mr. P.K. Thankappan bought a Digital Camcoder (TCL DV 552) from Naaptol ordered on 13 Sept. 2010 with order no. 758614 delivered on 22 Sept 2010 with challan no. 4523557 (Seller Name - SRP Enterprises Pvt. Ltd.) but they done a defective delivery. The capture/ recorder button was not working, we complained about this and they taken it back for repair/replace. They guarenteed us that product will be repaired/replaced within 7 days but till now there is no sign of replacement. When we call them they always say, it will take 7 days more. I think they have endless seven days.
Regards,
P.K. Thankappan
[protected]