[Resolved]  Naaptol — Defective product replacement

Sir,
I purchesed one Tablet(BSNL Penta 802c-2G calling) from Naaptol.com web the Order No:5792115. Booked on 15.01.2013,Recived on 18.01.2013, sim slot problem it's not hold ( Inset and Exist) compliened on 19.01.2013 through mail and phone They given one address to send back it's free of cost through Blue dart courier on 22.01.2013 then till date I enqurie by calling and mailling also they are with in 3-4 working day wait like that they are saying. In this sutiation what will do sir.
kindly to give favorable solution.
Name:p.senthilkumar
cell:[protected]
mail: [protected]@yahoo.in

Thanks&Regards,

Daily we are calling they replaed wait for three to four days( 3to 4 days)
Dear Mr. Panchatcharam,

We regret for the inconvenience caused to you.

We have escalated the issue to our concerned and vendor team.

Kindly allow us 4-5 working days to respond to your query.

Request your patience in the interim.





Thanks & Regards
Sulochana V.
CRM.
----- Original Message -----
From: Senthilkumar Panchatcharam
To: CRM
Sent: Tuesday, February 05, 2013 7:18 AM
Subject: Re: Order no. 5792115


Dear sir,


My order No:5792115 in that order no: product past 10 days back I returned to your through Blue Dart courier. then two time I spoke to customer care they says another 10 days we sent new product, this not a good manner, you are doing global net work don't do like this please try to send immediately


Thanks


P.Senthilkumar



[protected][protected][protected][protected]
From: CRM <[protected]@naaptol.com>
To: Senthilkumar Panchatcharam <[protected]@yahoo.in>
Sent: Monday, 21 January 2013 11:27 AM
Subject: Order no. 5792115



Dear Mr. Panchatcharam,

Thank you for writing to Naaptol.

We apologize for the inconvenience.

We regret to inform you the order was received by you is not working properly.

We request you to kindly visit your nearest service center for the same.

Service Center Address:
173/5,
Sankara Bakthan Street,
Ramalinka Puram,
Chennai - 600 012,
Tamil Nadu.




Thanks & Regards,
Sulochana V.
CRM.

----- Original Message -----
From: Senthilkumar Panchatcharam
To: [protected]@naaptol.com
Sent: Monday, January 21, 2013 7:17 AM
Subject: Fw: Order # 5792115


Dear sir,


Pl find the following mail queries. last four day's I am raising the problem nobody will consider


kindly replace as much as possible.


Thank & Regards,


p.senthilkumar


----- Forwarded Message -----
From: Senthilkumar Panchatcharam <[protected]@yahoo.in>
To: Reply <[protected]@naaptol.com>
Sent: Sunday, 20 January 2013 8:05 AM
Subject: Re: Order # 5792115



Dear sir,


As per your mail I went there meet the technical person He said,


Your product Sim slot is problem of Inset and Exit then once entered with in few minutes it will automatically slighty exit.
same if Sim enter fully and holed few minutes then it is stay. then come back to calling is not going, then setting also checked mobile network, mobile modem and Access point this we can't to select
Totally Sim calling and Sim network, side problem was accrued.
so kindly to requested, to replace and do needful

I am not used in month wise, No of day, s wise, With in Hours accured this problem when recived that

next day to checked the product and faceing this problem immetitlly I reported customer care and mail

also. If I am purchesed in shop. Befor purchaesing we can check it otherwise with hour I can replace it,

Now what I do every tim s we will call or write to mail in mail we can't explaine our feelings

My colleig only recomeed the online purchess I am not willing to purchess becaus it is going to give a GIFT

Maximum I am Explained very urgent, So Once againg I request to you to do needful


Thanks & Regard,

p.senthilkumar

cell: [protected]
land lineP:[protected]

From: Reply <[protected]@naaptol.com>
To: [protected]@yahoo.in
Sent: Saturday, 19 January 2013 3:21 PM
Subject: Order # 5792115

Dear Mr. Kumar,

Thank you for writing to Naaptol

Firstly we apologize for the inconvenience and distress caused to you.

We do understand that you are unable to use the product due to some technical issue.

However it is a minor setting issue hence we request you to kindly visit your nearest service centre for the same.

Kindly bear with us and apologies for the inconvenience caused to you.




Thanks and Regards,

Nabeel P. CRM.

----- Original Message -----
From: Senthilkumar Panchatcharam
To: [protected]@naaptol.com
Sent: Saturday, January 19, 2013 6:18 AM
Subject: Fw: ORDER SHIPMENT MAIL


Dear sir
The followint order item are recived Thanks
we need some technical support which I purchesed sim card not support kindly do needful


Thanks & Regars,

P.Senthilkumar


----- Forwarded Message -----
From: "[protected]@naaptol.com" <[protected]@naaptol.com>
To: [protected]@yahoo.in
Sent: Wednesday, 16 January 2013 12:15 PM
Subject: ORDER SHIPMENT MAIL

Call us on :
+[protected]
Dear senthilkumar,
Thank you for shopping with us!

Your order with
Order ID :5792115
Product :BSNL Penta T-Pad WS802C 2G Calling

has been successfully shipped at your shipping address. You shall receive your merchendise shortly
Here are the details of your order
Order Date :[protected]
Shippment details : ARAMEX NPD with AWB No : [protected]
Amount : 8054.00
As always, it was a pleasure serving you and we hope you jump to the shopping arena right away for more! Yes?
NOTE:: In case you have place order with Cash on Delivery (COD) payment option please be ready with required amount in cash to be paid on delivery.

Happy Shopping!!
The Naaptol Team

Mailing address: Number 11, Conopus, Kabra Galaxy Star-1 CHS, Brahmand, Azad Nagar, Thane West - 400 607
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Please emai your queries to [protected]@naaptol.com
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