[Resolved]  Naaptol — Delivery of wrong product

Address:

Tamil Nadu

I feel ashamed placing an order with NAAPTOL. I could never expect this kind of a service with a company of that kind.
I have placed an order for the product mentioned above and what the stupid, uneducated, arrogant First Flight Courier fellow gave me was a piece of crap. (a small so-called pendant with full of rust). This certainly is not the product i was asking for. There is nothing i could find inside the parcel that i had placed an order for !!!!!!
And i hate the logic behind paying the money and then checking the parcel for the courier person took the money and literally ran away from my house before i could open the parcel. When i opened it, i was literally shocked with the piece of crap i found inside.
This kind of a service from Naaptol is simply atrocious.
I have already filed a complaint with your customer support team (complaint number: 4176776)
It is entirely a different product from that i was asking for. I was asking for Elegant CZ heavy diamond jewelry and what i have received in some small chain full of rust. The product by itself is totally different and this is not even worth a penny. The company asked me to contact the nearest Blue Dart courier service and inform this so that they will come and pick the products.
When i called the Blue dart people as they mentioned, they replied that they do not have any service in our area and also they are asking me to come in person to their office and give the product along with airway courier charges. What nonsense is this?
For the mistake from the part of the NAAPTOL, why the customer need to struggle this long?
I want NAAPTOL to take serious steps in this issue or else they will be losing the satisfaction and business from one of their potential customers.