[Resolved]  Naaptol / EPhone — Not Received Product

I have purchase one /Ephone Ultra Slim Multimedia Mobile (Dual Sim- GSM Handset) from Naaptol site (http://www.naaptol.com/faces/microSite/msOrderNow.jsp?sellerId=1435&productId=652419&splrfnum=...⇄ on 26.08.2009 the details are under.
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From: [protected]@naaptol.com [mailto:[protected]@naaptol.com]
Sent: Thursday, September 10, 2009 11:53 AM
To: [protected]@avanicimcon.com
Subject: ORDER CONFIRMATION MAIL - Cash on delivery


ORDER CONFIRMATION MAIL - Cash on Delivery
Dear Saurabh,
Thank you for shopping with Naaptol. Your order details are provided below:
Order Number Payment Option Order Value (Rs.) Status
41174 Cash on Delivery 4999.00 Order Delivered

Your order will be delivered to you within the next 7 working days.

We at Naaptol.com are constantly striving to provide you the best shopping experience. We hope you have enjoyed shopping with us.

Please Note:

At the time of delivery please hand over the CASH against delivery of the product.
The product will be delivered in a sealed condition.
Do not accept any packet which is appears to be tampered or damaged externally.
Do not pay more than the order value. In case the delivery person insists for any additional amount related to statutory charges like octroi, entry tax, etc. please pay and take a receipt form the delivery person. Inform us about it to our cust omer care team and we will refund you the extra amount paid.
For any queries and details, please get in touch with our Customer Care Department at[protected] between 8:00 AM to 6:00 PM. We will be glad to be of service

Thank you for shopping with Naaptol.com
Sincerely,
Naaptol Customer Care

THIS IS A SYSTEM GENERATED MAIL. REPLIES TO THIS MAIL ID WILL NOT BE RESPONDED.

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When we received the product we found it is faulty, and we talk to concern department of Naaptol they suggest to return back the product & you will get it new phone instrument within 10 working days. The product return details are under.

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Dear Sree,

The First Flight people has collect our packet though airway bill no.G20926566 on dated 11th September 2009, Time: 19:30.

Thanks,

Manoj Sagar
301, Balleshwar Avenue,
Opp.Rajpath Club, S.G.Road,
Ahmedabad-380 015.

Tel.No.[protected]
Mobile : [protected]



-----Original Message-----
From: ahdsales [mailto:[protected]@firstflight.net]
Sent: Wednesday, August 26, 2009 3:10 PM
To: ahdmajor
Subject: Fw: Ms Naaptol .Com--- Topay pick up


Dear Sree,
fyi & cascade the same to the sales team.

Thanks & Regards
K.Lalit Kumar
Sales Manager-Gujarat
First Flight Couriers Ltd
Ahmedabad
Email : [protected]@firstflight.net or [protected]@firstflight.net
mob:[protected] or[protected]
Ph no:[protected]

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The Naaptol company received the product on 14th September 2009, today 22nd oct, 2009 yet we have not received the product, mean time we are contact Naaptol so many times & they inform every time after 10 days you will get it. The Naaptol contact no's are[protected]-[protected]
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Our Contact Details as under

Manoj Sagar
301, Balleshware Avenue,
Opp. Rajpath Club, S.G.Road,
Bodakdev,
Ahmedabad - 380015
Gujarat.
Tel. No. :[protected]/171
Mobile No :- [protected]
email id : [protected]@avanicimcon.com