Naaptol Online Shopping Complaints & Reviews

Complaints & Reviews - Misleading Mobile Advertisement – Features Lacking! My order# is 3719379 and i ordered HTC Magic-G2 Android Mobile which was said to have the mentioned feature however it is not the same in the handset i have received. Android 2.2 OS which is not true because i received a phone that has 1.5 OS. I spoke with HTC tech support care people[protected] and they said that this phopne with IMEI [protected] is not manufactured for India and is a T-mobile handset made only for US. They have also said that i have been tricked and given a grey market phone. This phone is with 1.5 OS which is very old and can not be upgraded. The application ANDROID Market or Google Play is not there so no applications can be downloaded from the applications store online.
I feel so tricked and dissatisfied. This is the first time i bought something from Naaptol.com and paid in advance through my card.
Their website clearly states in the link below Android 2.2 OS however when i spoke to the naaptol customer care they are saying no it is with Android 1.5 OS. I have saved screen shots from their website also just as a proof because i am not sure if they would change the specifications.
http://www.naaptol.com/price/954186-HTC-Magic-G2-Android-Mobile.html
Naaptol's vendor is pathetic! and this vendor has my worst fear of buying online come true!

I had compalined abt NAAPTOL.com

They have a standard copy & paste solution for all the complaints they recv... Pls see all the responses from NAAPTOL.com.. Same standard reply

I saw all the complaints online.

First they send you defective / wrong products. Then they expect you to run around for sending the product back to them.. Then you are supposed to run around to get your payment. Which You MAY get after running around... Hey EVEYBODY... Pls see its a total con job..I just discovered that there are so many people who have to run around to get their refunds..

Guess What I also discovered that they dont send Invoices / TAX bills. Pls check they only send Challans.. The "Invoice" that i recvd did not have an invoice no or date.. Which makes it totally invalid . Are they also running some kind of a TAX Fraud here??

Pls see my reply to them at the end.





SEND OLD MODEL & EXPECT US TO RUN AROUND
We placed an order for a Wespro NEW 1GHZ Touch screen Tablet PC with 3G on NAAPTOL.COM . order no. 3702089. they shippped us an old model which is cheaper & did not have all the contents inside as mentioned on the main carton & now they expect us to send the tablet PC to them back & wait for 15 days to recv the replacement. We had ordered on COD basis as we are a bit skeptical abt online shopping.

Looks like they have cheated us as they did not have the product & they sent a cheaper product.

We hope some action will be taken against them.

Prakash


From NAAPTOL::

Dear Customer,

We are sorry to note that the item that you have purchased through the order no-3702089.

As per our telephonic conversation you said that you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.

We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.

Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:

JS associates.
2, Mangesh Industrial estate,
Subhash Nagar
Mulund Link Road.
Nahur West - Mumbai 400 078.
Land mark Behind Designo Furniture Showroom

Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).

On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3702089] and your mobile/ landline no for easy identification and further processing.

Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.

Kindly write back to us at [protected]@naaptol.com or call us at [protected] & help us with the awb# & cheque favoring name.

It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.

Request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.



My reply to them::

Dear Sir,

I never mentioned that i recvd a defective / damaged product.

I mentioned that i recvd a product which i did not order for.

I recvd a different model than what i ordered for.

I also offered to come to your office in mumbai to get the product exchanged.

I also told you that you can send a new pc & take the product you have sent to us earlier immediately.

We paid cash on delivery. Why should we be running around to the courier co & doing your procedural work for mistakes you have made.

Why should we as a consumer be running around when all we did was place an order online & trusted that you would send the right product.

It is a mistake of your company. We strongly believe that you should be rectifying the same by either sending the new product or by sending us the refund immediately by sending it to our office.

Prakash

I ordered a BigHome mini silai machine thruogh naaptol.com vide order no 3315708 and was delivered to me. Since the product was a defective one I sent back to the vendor and the receipt was confirmed. After rectification the vendor sent me a mail that the product has been re-dispatched to me vide Firstflight Currier consignment no LA0378047. The consignment No was wrong because the same consignment was delivered to me at the very first time. Latter I contacted their customer support and gave me new consignment No as ZA6449840. However this No also not accurate as the origin and destination of the consignment are opposite in my case. I am staying in Bareilly and the consignment supposed to come from Hyderabad. Whenever I contact to customer support they just comfort me that the product shall reach to me soon. But I am still waiting for last 19 days which was supposed to reach me within 7 working days as they claim.

We placed an order for a Wespro NEW 1GHZ Touch screen Tablet PC with 3G on NAAPTOL.COM . order no. 3702089. they shippped us an old model which is cheaper & did not have all the contents inside as mentioned on the main carton & now they expect us to send the tablet PC to them back & wait for 15 days to recv the replacement. We had ordered on COD basis as we are a bit skeptical abt online shopping.

Looks like they have cheated us as they did not have the product & they sent a cheaper product.

We hope some action will be taken against them.

Prakash

Dear Sir,
We have ordered for a laptop which is for kids from naptol .com after watching in TV. At the time of order itself we checked out about warranty ,but they said that if we receive defective piece, the same will be replaced within 7 days.Now from the time we received the order ( order No: 3701584), volume is not working.When called the same people they ask to call customer care, & customer care line is always busy, finally we could talk to customer service agent who says that neither money will be refunded nor piece will be changed,Such a fraud company how are you letting them do ther business, they show ads in tv to buy products & people like we are cheated.I shelled out Rs.2300 for a faulty product.Even now i[censored] call sales person abt this he will say that money will be refunded or product will be replaced,but customer service people say it is not possible. Naptol is doing business with faulty devices & cust care agents are paid to convince customers to buy faulty products.
I urge you to please resolve our complaint by giving us our money back. we do not want any repalcement ,Please help in getting us justice & prove that you are there for people.
Naptol - [protected]
Customer care - [protected] / [protected]

PLEASE HELP US !!! AND SAVE OTHERS FROM BUYING PRODUCTS FROM SUCH FRAUD COMPANY BY SHUTTING DOWN NAPTOL BUSINESS

Regards,
Chaitanya, [protected]

Hi
I have purchased a HTC G1 Android Mobile from Naaptol.
After getting delivered , I found that the piece is defective and its not getting charged. The software has full of errors and flaws.

The bluetooth headset given on offer is not working too...

I spended Rs.7198 on this product...

I asked for refund but the customer service is not responding.....

My buying details

Order ID: 3674754
Product HTC G1 Android
Cost: 6999 + 199(shipping cost) = 7198

I advice all users not to buy any product from this company...

hello friends


This is kailash kishor mishra living in delhi. I suggest you to never purchase a mobile or any other electronic gadegets from naaptol.com. Because they cheated you. all time. I have purchased a sony ericsson satio from naaptol.com. They deliverd me this product in a week. After getting the product i found the quality of product is very low. even they dont provide the warranty directly from service center. they provide warranty from their own. the sound and camera quality of this phone is very cheap. and battery is to slow. so i suggest you to avoid online shopping throught it.

i had purchased a blackberry storm 9530 from naaptol.the order no for the same was 2961525.i received the product in dec 2011.there is a major anomaly in the project.the handset after every 15-20 mins displays "emergency calls only".i have to then switch off the handset and switch it on again to receive the signal .but again the same problem recurs after 15-20 mins.the battery too drains very fast and the charger is defective.i had lodged a complaint with naaptol(complaint ID[protected] dt 21 march 2012.i was assured that the product has 6 months seller guarantee and the vendor alpha radio hyderabad will contact me within 48 working hrs.when that didnt happen i tried my best to contact naaptol but no no avail.i even looked up the net to find some contact no of alpha radio hyderabad but they have conveniently forgotten to put any contact no either on the challan or the net. i will
like to warn anyone against purchasing anything online specially from naaptol.getting through their interactive customer support system is a really frustrating experience.

I Have Ordered HTC G1 Mobile From Naaptol , I got the Mobile And Paid: 7198 Rupees. It Worked Only 1 hour And After that Suddenly Switched Off.

I Called the Naaptol Customer care, They said they are not suppose to take the complaint and they have service team to take complaints.
He gave me 2 Numbers to call They are:[protected] ,[protected].

I have called to that numbers and IVRS saying to stay online, Almost 13 calls still saying stay online,My Mobile Balance depleted.

Called Again to coustmer care number i said i am unable to reach that number, and asked to help me. I recived the foolish Reply as Same

that they are not responsible for any complaints and still saying to call that numbers and saying to stay online till the call reach

from IVRS to an executive.

I Got very harassed situation from the Naaptol. One Person from Naaptol Called me and asked that we send you mobile did u received it?

I said I received a mobile but its not working and he said same to call that numbers, I said the problem not connecting call, He said

sorry i cant help you try and try try to that numbers only,;;;;;;OH My God Very Very Bad Company.


Nageswararao,
[protected]

I bought a aircam &airfone product from naaptol, in the month of june 25th 2011, the camrecorder was faulty from the time I received it, I called them from the 21st of october non stop till november and got no response all executive in naaptol are disgusting and don't help at all, NAAPTOL finally called in the month of november when I was abroad and said I have to send the default product to them in mumbai and the executive said he will send an sms of the address where I was suppose to send the product.
I received sms and I send camrecorder on 17-11-11.But naaptol executive say sir your product is not received. The same thing of calling naaptol everyday and registering a complaint..

I call everyday all executive say sir your complaint is register and our seniors call it under 24 hours .
My order no is 1966028

I am still waiting for my problem[protected] to be resolved.

It’s been 11 days since our last contact, but are you lazy and (regularly) inefficient guys still sleeping?
You can’t even solve a simple task of permitting the local Bluedart office to courier the defective mobile I’d bought from you?

WHAT KIND OF A JOKE IS THIS Naaptol.com?!!!!

Dear Sir/Madam

Last month i bought a BLACK BERRY HANDSET from Naaptol.Com after seeing an ad in newspaper. My Naaptol.com Order No. 3511777 dtd 28/02/2012. I got the product and a few days later i found that the Handset was not in satisfactory level, and its not working. Because of this I suffered a lott. I complained a lot of times to the Naaptol customer care. Naaptol.com is a fraud firm and even they don’t have any email id. Only they have one STD no in which , when we are calling there is a recorded message and we are not able to contact them. Once I spoke with Naaptol Customer care executive in one STD No. they promised they will get back me soon.But they didn’t given any response. Since then I am trying to contact Naaptol.com Every customer of Naaptol.com is facing the same problem. I would like to request you to kindly take a action against the firm (i.e. Naaptol.com)
The STD No. which they given in the News Paper is -[protected]/[protected]. This firm is continously cheating the public with their fraud Advertisement and wrong products.

I want take a strict action against the firm so that they should rectify my problem immediately.

Vishnu Joshi
Mob:[protected]

i have orded sony ericsson w910i and i get it in four working days after getting the product i was shocked that the mobile was not orignal and the headset which u given is very poor in sound quailty not orignal and when i insert memory card the mobile get restart and while charging it's get heating befor that i own the four year old w910i till now it not showing that kind of symptoms only the panel get scratches so oniy i ordered the new one .
Here his my order detail
User ID:895980
Order No:3616150
Order Date:March 13, 2012
Current Status :Order Delivered

Payment Details
Payment Mode:Cash on Delivery (COD)
Product Price:4999.00
Shipping Price:299.00
Product Quantity:1
COD Charge::-
Order Amount:5298.00

Product Details
Product Id :10376
Product Name:Sony Ericsson-W910i
Product Category :Mobile Handsets

Hello I myself Sunil Vishwakarma, I have seen advertisement of naaptol.com in Facebook, there was an offer for Sony Ericsson Vivaz Mobile handset. i thought this is great offer and I Purchase Sony Ericsson Vivaz Mobile handset and I paid 10300/- Rs. for that, My order no.- 3545424, they send me damage, duplicate and incomplete accessories. they cheated me, I have very bad experience with naaptol.com, first time I did online shopping and have horrible experience, they suppose to build a very healthy and nice relationship with the customers. I am requesting to naaptol.com that send me original one product with complete accessories and get back your previous package to me sent by you. many times I contacted with customer care department and my submit my complaints to naaptol customer care, sent a mail to CEO, Feedback and Support department, my issue has not resolved till now, still original package not delivered to me. Kindly do the same otherwise I have to do F.I.R. against you. This is not be good for you and for your market value. Kindly make good relationship with the customers. my mail Id : mr.[protected]@gmail.com and my contact no. [protected]

product name blackberry storm with 3g
naaptol order no. 2998041
the screen of this cell phone is defective from day one . my repeated complaints to naaptol have been unanswerable. all i hear is that we will get back to you in 48 working hours.but no solution is provided

Dear sir/madem
i was order one blackberry mobile phone from naaptol.com which amount was Rs8899+299 shiping charges my order no؛3434486. I got some prblm in my phone they told lot of features but phone was dubba and so many prblm in phone i called to naptol.com they told me z corriur my product i ill be refund within 21 days and i have return phone on 17/2/2012 after that i m calling to naaptol.com and asking about my cheque they are saying me we have sent you cheque on 1/3/2012 through quintum solution and my parcels no is D38654006 and my cheque no is 140751 they told me within 3 working days you will be received cheque but till now i didn't get it and so many time i called to naaptol.com but they are not taking any action only saying wait soon you will be get it you will be get it plz take a right action and help me
thanxxx
[protected]@gmail.com
[protected]

Un delivered my product order no 3503800

I want immediate redressal of my complaint (order no. – 2903350) against the defective mobile phone I bought from Naaptol. You had promised that you will send an email to the Blue Dart office in Bhubaneswar to ask them to courier my mobile phone back to Naaptol. Even after repeated reminders you’ve not done that. Why?

I am disgusted by the utter inefficiency of Naaptol to process a simple matter! This is causing me lot of frustration.

This is regarding a complain about Naaptol.com

Respected Sir,

I appreciated your website for offering such a great deals and purchased a product.....
i waited for 5 days to get my LG Fathom and i got it today on[protected]......
I had prepaid the amount on[protected].....
Here are the details of it:

[protected][protected][protected][protected][protected]
3588326
Product name : LG Fathom VS750 Mobile With 3G
Offer price : Rs. 5999 Shipping cost : Rs. 299/-
Product Quantity : 1 Order Amount : Rs. 6298.0/-
Customer Name : Hari Iyer
Email Id : [protected]@gmail.com
[protected][protected][protected][protected][protected]

I am extremely disappointed with your service as i was not provided with the battery for this mobile........
How Will i use my mobile without a battery ???
i called your customer care.... but it seems none is willing to help....
It would be kind of you to have a look into this and please send me a Battery for LG Fathom ASAP.....
Still i trust your service and hope there wont be any delays or goo[censored]ps......
Kindly reply and look into my concern


Yours Faithfully,
Hari
[protected][protected][protected][protected][protected][protected][protected]

i am very disappointed with naaptol.com and want to raise my concern against their inability to deliver complete products.....
i hope my concern is resolved before i loose my trust.

thanking you in advance
Hari

I ordered naaptol laptop not deliverd