[Resolved]  Naaptol — Product not delivered even after receiving the payment

Address:

Maharashtra

I have placed an order ar Naaptol on 14Jan2013 for Micromax A110 SuperFone Canvas 2 Order ID 5787325 & have done a payment of 10,198 Rs. on the same day, on checking with Customer care executive it was notified that the product will be delivered in 5 working days, when i follwed up again on 23 Jan & 25 Jan, floor supervisor available over there had confirmed that i will receive the product in 48 hours & later on a date of 30th Jan was committed. Today on 30th Jan when i am calling up, it is being said to me that the product is Out of stock & they are not sure when it can be delivered. I have asked the team to arrange for a call back from floor supervisor Umesh who has committed the date of 30th Jan but am very mich sure that the call back will not happen coz similar was the case earlier also...

When i had done this purchase amount was debited twicw from my account & for that issue also i had to do several follow ups... This type of behaviour is not at all acceptable, we are simply wasting our time in following up & there is not sense of responsibility shown by Naaptol, is this the way to provide the service, i had even written to [protected]@naaptol.com e-mail ID but there has been no reply on this. I an not going to take this, till whichever extend i need to escalate i would surely do...