[Resolved]  Naaptol — Received defective Tablet

Address:Haryana

Dear Sir/Madam
This is to inform you that I order one tablet of Devante My Tab With Calling Function, of Rs. 6899 by 17.8.12 and received by 21.8 12, I opened the box and found following things
1. Key board not available ---- During order booking and on naaptol website, it is clear mention that keyboard is free with this
2. I start the Tablet and insert Memory card but not showing
3. I insert the sim card (air tel, Tata, Vodaphone GSM)for calling but not showing
4. Within in 4 minutes tablet shut down due to battery, I recharge battery for its time checking, I recharge for 20 min. but again within 5 minutes tablet off , Very Less battery backup
5. When I on the tablet and pressing menu by finger/stick(which is provided with tablet) the was not running, it is running after 5 time pressing

and i returned phone by 22.8.12 and told them give me defect free or HCL make , rest payment i will pay, and this all communication done by mail, they also replied by mail but today is 11.9.12 and no action taken by them, i sent a mail to them that return my money back, still they are telling same thing, we have log your complaint and will get back you within 24 hrs, so please help in this matter

Regards
Ranjeet Singh'
Email- [protected]@rediffmail.com
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Dear Customer,

Thank you for notifying us with your complaint, we regret for the inconvenience caused to you.

We would surely resolve issue, kindly help us with your order id so that we can assist you better.

Looking forward for an early update from your end and hope that you would give us an opportunity to bring a satisfactory conclusion to the issue.

Kindly write back to us at [protected]@naaptol.com or call us at [protected] for further assistance.

Please be assured of complete resolution.



Thanks & Regards,

Customer Service.
Naaptol Online Shopping Pvt.Ltd.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Naaptol Online Shopping
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    2335
    Pending
    0
    Resolved
    1285
    Naaptol Online Shopping Phone
    +91 92 2353 7000
    +91 14 1402 4376
    Naaptol Online Shopping Address
    Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar, Thane, Maharashtra, India - 400607
    View all Naaptol Online Shopping contact information