[Resolved]  Naukri.com — Horrible resume services

Address:

Delhi

Dear Sir,

I served in IAF for 29 yrs before taking voluntary retirement in 2005 as a Group Captain. Whilein IAF I was a pilot, then in various assigments as an Administrator where I worked in HR Dept, Security, Counter Intelligence, Provost (IAF Police) and IT (Computers). Since 2005, I have worked in various AVIATION COMPANIES as Gen Manager Non Scheduled Flying Operations and Commercials related to Chartering, the last assignment being Vice President (Ops and Commercial) of TWO Aviation Companies simultaneously (Saraya Aviation Pvt Ltd and Orbit Aviation Pvt Ltd).

In furtherance of my ambitions, on 05 Apr 2012, I paid Rs 4654/- for availing your Naukri FastForward Services so that I could have a resume prepared by so called EXPERTS in the field and forwarded to numerous Non-Scheduled Flight Operators and Scheduled Airlines.

In my interaction with Naukri.com, It was shocking to come across most unproffessional and slipshod handling of this task with UTTER CARELESSNESS, LACK OF EXPERTISE and ATTITUDNAL DEFICIENCY on the part of your company as the following calender of events shows:

05 Apr : Payment made. No action by the company despite confirmation of payment.
09 Apr: Reminder e-mail sent to concerned person (Ms Shubhankita Sarbhoy Tel [protected])
12 Apr: Request from naukri.com to forward a consolidated CV( which was already uploaded by me on your site).
QUESTION 1: If you want me to prepare the draft then why do I need your help ?
QUESTION 2: What was your staff doing for one week after I made the payment wherein all action was to be completed within 10 days.
15 Apr : Got FIRST draft CV from Naukri prepared in most slipshod manner which totally confused even MYSELF about my CORE COMPETENCY since no expert had bothered to study my qualifications and experience, to elicit my core competency and prepare a focussed CV accordingly. Responded by me same day.
16 Apr: No Response from Naukri. Reminder sent.
17 Apr: Recd second draft. I responded the same day with observations (copy of my mail being forwarded to you after this mail).
18 Apr : Final CV recd.
19 Apr: Corrected and sent back to Naukri (Ms Sumitra Patnaik).
21 Apr: Sent Reminder to Naukri for making Cover Letter and asking info on how services will be activated.
23 Apr.: Reminder Sent to Naukri since no response had come. Promised action within 2 hrs after I called up Ms Shubhankita.
24 Apr : Another REMINDER sent. Got Cover Letter from Ms Taruna Dudeja and approved same day.
25 Apr: Got intimation that CV forwarded to consultants but no names of consultants.

After 12 days: Till date I havent got a SINGLE call from any consultant/Aviation Company/Airlines. Even the Job Alerts coming to me ( construction and property related companies) indicate that the CV hasnt been slotted to be viewed by AVIATION Companies. I am sure it must have gone the same way to consultants who have not been made aware that my target is ONLY AVIATION RELATED COMPANIES and not construction companies.
Just goes to show that you have a LACK OF EXPERTS in your organisation to handle the task resulting in handling of assignments in most casual and slipshod manner.

I would look forward to your response with the reqd info and what steps you are palnning to undertake to remedy the situation.

Regards
Gp Capt Deepak Verma (Retd)
+91- [protected]