[Resolved]  Neeta Travels — HARASSMENT

I had booked two tickets (Pune-Goa) on 31st August 2009. The date of departure was 13-Sep-2009. The time of departure was 08:15PM. I had also requested to be put in the third or fourth row of the slumber seats. I was promptly given seats O & P. However on the day of departure, I received a SMS from Neeta stating that we (my wife & myself) were put on a bus supposed to leave at 09:30PM instead of the original 08:15PM. As soon as we reached our boarding point, we were taken in a hurry by a staff of Neeta to Konduskar Travels office, just next door. We were told to board a Konduskar bus with seat numbers 13 & 14. The reason given - "Neeta Travels does not have a bus coming to Pune!!!!" Well, it just didn't end there! We were taken to the Konduskar Bus, but there was already a passenger on seats 13 & 14. The driver said that we have to wait for an explanation from Neeta Travels. After 15 - 20 minutes, a person arrived, took us in the bus and asked us to sit on 20 & 21. But that too was occupied. Finally he gave us two seats just at the entrance (5 & 6). The leg rests on these seats were not working. On asking for help from the attendent, we were informed that nothing can be done as the front seats are not working. Well since the time was now 10:20PM, we had no choice but to travel in a very odd state and we arrived in Goa at 7:30AM the next day with swelling feet. Thanks to the wonderful service of NEETA! However, to help future travellers, the Konduskar Bus Number is MH 09 L 6408. Just a foot note :- When we reached a hotel for a 25 minute stopover, we did see a Neeta Bus bearing the number MH 04 G 9898 parked there! Thanks Neeta for everything!