[Resolved] Neeta Volvo Bus Service — Bad Service | |||
Hi, I am sharing the letter written to Neeta Volvo service availed from Goa to Pune on 5th Mar'11. They charged exorbitantly but ave a very bad service. Please see my Mail Below. To, Neeta Volvo Bus Service, (Neetabus.in) Hi, I am sad to share your Bus Service, Quality of Bus, Cleanliness all is third class in contrast to what you project as world class. Whereas you charge so much of Money. Me and my wife travelled from Goa to Pune in Volvo bus no MH-04/G 6374 on 5th Mar'11 Note my Observation and Improve them else you loose good business and customer. 1-We went to Mapsa at 9:15pm no one was there at your booth/stall to attend. Someone came after 10 mins and didnt have courtesy to explain or inform about the status of the bus. Bus finally came at 9:45 as promised 9:15 by your Schedule.No one knew why and we were not told either. 2-We found the Bus dirty - no cleaning done, No bed sheet, one AC vent missing - one top of it AC was hardly working. We requested 5-6 times to your staff - no one listened. The blankets given were stinking and seems they were never cleaned. 3-Your staff/(conductor) lacked basic communication ettiquettes.They never bothered to answer any question we had. 4-Suddenly at night the AC was so high(Cold) we were shivering - Request to turn it low was not heard. 5-We wanted to know where will the Bus drop us - Initially someone told us at Pune station but without any information we were dropped at Swar Gate. 6-The bus reached Swar Gate at 7:40 in contrast to your promise of 7:00am. Whereas we travelled by Raj Travels on MH-34/M 7306 ( Driver Raju) on 2nd Mar'11. We had a wonderful service, Both Sleeper Volvo, Fair Charged at 550/ whereas you charged 750/. On Time, Clean, Courteous staff and on time reached at Goa. Compare and find whether you people are not bluffing the public in the name of Volvo World Class. I and many other term your service as Third class. This was my 3rd travel in your Bus. I am also going to write this in the newspaper. Very Disappointed, Mangal Tripathi [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
All,
Please book you tickets at neeta tours and travels at the risk of being treated like a scumbag, by scumbags who perhaps are underpaid or plainly, uncivilized.
I consider it nothing less than unfortunate that I booked my tickets on Neeta travels from Pune to Panjim and back last weekend. This is an account of what happened.
I had booked 4 tickets with boarding point being Jahangir Hospital Pune (boarding time 8:45 PM). A shuttle arrived at the designated place at 9:00 and unless I had asked, I would not have known that I am supposed to board the shuttle (there was no announcement to this effect). Then to my utter surprise, I realized there are not even enough seats for 4 people!! After much pursuing, we were sent in an auto to the main boarding point (somewhere near swargate). All this while, I was trying to reach out to the 'responsible' people at Neeta travels in Pune (their numbers are: [protected] and [protected]) to face utter irresponsible behaviour - my calls were dropped unceremoniously and not picked up on multiple trials. When I called their so called call center, I was shocked by their tone too..(I mean, you have a grivience and you call the call center to hear the person on the other end to say - "haan bolo kya hai?".. completely missed evolution!)
Promoters at Neeta tours and travels genuinely think that they are doing a favor to the customer by addressing their travel related issues and critical ones like inability to board because of criminally stupid logistics or planning!!
I had some more bad experience at Panjim in the hands of their underpaid, good for nothing staff members (who really think they can speak rudely to customers and get away with it) too, but there is no point writing about if the intended reader has got a clue by now about what to expect.
I am pretty determined to save unsuspecting travelers from the arrogance that Neeta tours has to offer in return for their money.
Avoid neeta travels by all means!
Vikram
Please book you tickets at neeta tours and travels at the risk of being treated like a scumbag, by scumbags who perhaps are underpaid or plainly, uncivilized.
I consider it nothing less than unfortunate that I booked my tickets on Neeta travels from Pune to Panjim and back last weekend. This is an account of what happened.
I had booked 4 tickets with boarding point being Jahangir Hospital Pune (boarding time 8:45 PM). A shuttle arrived at the designated place at 9:00 and unless I had asked, I would not have known that I am supposed to board the shuttle (there was no announcement to this effect). Then to my utter surprise, I realized there are not even enough seats for 4 people!! After much pursuing, we were sent in an auto to the main boarding point (somewhere near swargate). All this while, I was trying to reach out to the 'responsible' people at Neeta travels in Pune (their numbers are: [protected] and [protected]) to face utter irresponsible behaviour - my calls were dropped unceremoniously and not picked up on multiple trials. When I called their so called call center, I was shocked by their tone too..(I mean, you have a grivience and you call the call center to hear the person on the other end to say - "haan bolo kya hai?".. completely missed evolution!)
Promoters at Neeta tours and travels genuinely think that they are doing a favor to the customer by addressing their travel related issues and critical ones like inability to board because of criminally stupid logistics or planning!!
I had some more bad experience at Panjim in the hands of their underpaid, good for nothing staff members (who really think they can speak rudely to customers and get away with it) too, but there is no point writing about if the intended reader has got a clue by now about what to expect.
I am pretty determined to save unsuspecting travelers from the arrogance that Neeta tours has to offer in return for their money.
Avoid neeta travels by all means!
Vikram
Still Didnt get a response from Neeta Management. They dont care about their customers.
Neeta Service Sucks...
Neeta Service Sucks...
Vikram, I agree with you - Neeta Service Sucks.
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Neeta Travels (Neeta Volvo) — Dropping places
I travelled from Mumbai - Pune by a Volvo by Neeta travels. While booking the ticket, thy had shown the dropping places which included Swargate and hence we booked the ticket after confirming that it ill be stopping at Swargate. When we reached Pune the driver said Ideal colony was the last stop and the bus won't b going to Swargate. We wasted a lot of time to get to the house. When asked about Swargate, the driver reciprocated saying that the ticket people just want to fill the bus hence next time confirm with the driver.